Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Software Engineer Intern (12 weeks, June start)

Company: Twilio

Location: Remote

Posted Jan 22, 2025

Twilio is seeking a Software Engineer Intern for a 12-week remote position starting in June. The role involves designing, developing, deploying, and operating software solutions to deliver real-time, low latency capabilities for next-generation communications. Interns will work on complex distributed systems, learn from passionate engineers, and gain industry experience. They will be given responsibility for core features and services, and expected to deliver great results. The ideal candidate is pursuing a degree in computer science, engineering, or a related field, with a keen interest in software development and side projects. Knowledge of unit and integration testing, data processing, and relevant technologies is a plus. Twilio offers competitive pay, generous time off, and flexible working conditions.

GTM Business Strategy Architect | Portfolio

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a GTM Business Architect. The role involves leading strategic design and execution of a segmentation-focused GTM framework, driving growth and efficiency, and aligning Sales and Support strategies with company objectives. The ideal candidate will act as a trusted advisor, delivering insights, operational excellence, and innovative solutions. Responsibilities include driving strategic decision-making, aligning projects with business strategy, and overseeing end-to-end portfolio of GTM strategies. Qualifications include 10+ years in high-growth software/tech industry, deep understanding of enterprise business models, and ability to think strategically with attention to detail.

Director, Product Analysis - USDS Infrastructure

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 22, 2025

Liberty Mutual is seeking an Assistant Director or Director, Product Analysis to lead the design and build of major pricing and underwriting programs in Earnix. The role involves driving best practices within Earnix, coordinating with modeling, data, and technology teams, and increasing speed to market with sophisticated models. Responsibilities include leading a team to build pricing programs, creating and maintaining rigorous data models, facilitating design of Rate Order Calculations, and ensuring accuracy of pricing outputs. The ideal candidate should have a Bachelor's degree in a quantitative field, 8+ years of relevant experience, and proven experience in creating rating logic and implementing rating programs in tools like Earnix. Strong understanding of rating algorithm structures and Python language skills are preferred. The company values diversity, equitable and inclusive workplace, and offers comprehensive benefits.

Seasonal Antarctic Cultural HRBP

Company: Leidos

Location: Remote

Posted Jan 22, 2025

Leidos is seeking an experienced HRBP for short-term assignments on their Antarctica program. The role involves supporting employees in Antarctica, acting as a cultural champion, and change agent. The position is a deployment only, lasting approximately eight months at McMurdo Station, Antarctica. The HRBP will engage with deployed employees, provide ethical support, and collaborate across organizational COEs. Prior HR experience, strong communication skills, and ability to work independently are required. The salary range is $70,000 - $97,000 annually.

Lead Manager Operational EHS - Services and Projects

Company: GE Vernova

Location: Kuala Lipis, Malaysia / Remote

Posted Jan 22, 2025

Sr. Analyst, Falcon Complete (Remote, GBR)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking highly motivated technical analysts to protect organizations against advanced attackers. The role involves conducting monitoring, performing in-depth analysis, malware analysis, remote remediation, and developing processes for incident detection. Candidates should have experience in incident handling, computer forensic analysis, systems administration, network forensic analysis, malware analysis, incident remediation, network operations, and programming. A BA/BS in Computer Science or related field is required. Benefits include remote-friendly culture, competitive compensation, wellness programs, and professional development opportunities.

Technical Application Engineer

Company: GE Vernova

Location: Ozorków, Poland / Remote

Posted Jan 22, 2025

The role involves managing global project control activities, ensuring consistent functional specifications and processes for project implementation. Key responsibilities include supporting sales and commercial managers in customer demonstrations, responding to customer information requests, and liaising with product management and engineering teams. The ideal candidate should have a degree in Electrical or Mechanical Engineering with a focus on energy technology, and at least 3 years of experience in the energy industry. Strong communication skills, analytical abilities, and the capacity to multi-task are required. Travel may be necessary, and proficiency in European languages is a plus.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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