Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Staff Product Designer (L4)

Company: Twilio

Location: Remote

Posted Jan 22, 2025

Twilio is seeking a Staff Product Designer for the Efficiency Engineering team. The role involves leading the design of application experiences for both customers and internal users, with a focus on creating a world-class user experience. The ideal candidate will have a user-centered design workflow, empathy for user needs, and experience with design systems and modern UI tools. The position is remote-based in Canada and offers competitive pay along with various benefits.

HR Systems Specialist

Company: Leidos

Location: Remote

Posted Jan 22, 2025

The job posting is for a position responsible for maintaining the Workday HR System and supporting Leidos employees. The role involves system administration, data management, and security model administration. Key responsibilities include managing Workday data integrity, developing and maintaining reports, providing input for system configuration, troubleshooting issues, supporting Workday learning functionality, and assisting with HR customer inquiries. The ideal candidate should have 2+ years of relevant HR systems or IT systems experience, proficiency in Excel, and excellent customer service skills.

EHS Compliance Analyst

Company: Equinix, Inc

Location: San Jose, CA / Remote

Posted Jan 22, 2025

Senior IT ERP Technical Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc. is seeking a Senior ERP IT Technical Project Manager to lead complex projects and coordinate with various divisions. The role involves setting up project lifecycle phases, developing comprehensive plans, and fostering collaboration among team members. The company offers a dynamic environment for growth and development.

Principal Reg Affairs Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Principal Regulatory Affairs Specialist to join their global Regulatory Affairs department. This role offers the opportunity to develop a regulatory career in a global clinical trial setting. The successful candidate will lead discussions, coordinate regulatory strategies, and provide strategic regulatory intelligence. They will interact with sponsors, review regulatory documents, and manage project teams. Required skills include preparing global regulatory submissions, interacting with sponsors, and reviewing clinical trial regulatory documents. Optional skills include experience with bid defense meetings. The role requires a Bachelor's or advanced degree, relevant qualifications, and proficiency in English and local languages. Thermo Fisher Scientific offers a competitive salary, extensive benefits, flexible working culture, and an award-winning learning and development program.

Sr Manager, Global Partner Marketing - At-Scale Partner Marketing

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Sr Manager, Global Partner Marketing to drive Reseller Sell Through. The role involves creating and executing strategic marketing initiatives, building scalable program engagement, and fostering strong relationships with strategic reseller partners. Key responsibilities include developing a comprehensive marketing strategy, building a rewards program, establishing a Partner Marketing Advisory Council, and tracking performance of marketing programs. The ideal candidate should have 12+ years of marketing experience, a strong understanding of the partner ecosystem, excellent project management skills, and proficiency in marketing automation platforms.

Medical Director

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Transplant Diagnostics is seeking a Medical Director for its Medical Affairs function. The role involves leading clinical utility and application of TDX's solutions across various customer segments. Key responsibilities include translating business objectives into clinical utility, developing clinical evidence and health economic study plans, driving division-wide partnerships, and serving as the division's clinical authority. The ideal candidate should have a Doctor of Medicine (M.D.) in transplantation or immunology, 10+ years of healthcare experience, and a proven track record in growing clinical demand generation and scientific engagement. The compensation range for this position based in California is $221,600.00-$295,450.00.

People Operations Associate

Company: Twilio

Location: Remote

Posted Jan 22, 2025

Twilio is seeking a People Operations Associate to join their remote team, supporting the Americas region. The role involves managing day-to-day HR processes, leveraging Workday and ServiceNow, and providing HR support to employees and internal partners. The ideal candidate will have 1-2 years of HR experience, strong communication skills, and a growth mindset. Twilio values diversity and offers competitive benefits, including generous time-off, parental leave, healthcare, and retirement savings. The role is remote, based in Colombia, with occasional travel for in-person meetings.

Patient Recruitment & Engagement Lead (remote)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific's PPD division is revolutionizing patient recruitment with Patient First, a group enhancing patient experience through digital solutions. They are seeking a Patient Recruitment & Engagement Lead to manage global strategies for drug trials, ensuring effective trial delivery and operational excellence. The role requires clinical management, project management, leadership, and strong communication skills. The position offers a competitive salary, benefits, and a chance to work in a forward-thinking organization committed to fostering a healthy workplace.

Senior Software Engineer I

Company: Braze

Location: Remote

Posted Jan 22, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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