Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Red Hat Linux Systems Admin - Cleared

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and have a significant impact on their career. The Red Hat Linux Systems Admin - Cleared role involves supporting IT system infrastructure, troubleshooting, and maintenance. Key responsibilities include managing day-to-day operations, monitoring, problem resolution, and providing Tier 1 and 2 support. The role requires active Top Secret or Q level security clearance, 10 years of Systems Administrator experience, and a Bachelor's degree in a technical discipline. CDW values its employees, offering a positive work environment with opportunities for career growth and diverse perspectives.

Staff Engineer - Log Management

Company: Datadog

Location: Boston, MA / Remote

Posted Jan 22, 2025

Datadog is seeking a Staff Engineer to drive high-value projects across multiple teams and services, focusing on building data ingestion, processing, and querying systems. The role involves resolving in-depth performance issues, shaping new features, and providing technical leadership. The ideal candidate will have extensive experience with large-scale distributed systems and a proven track record of leading impactful technical initiatives. Benefits include new hire stock equity, professional development, and a comprehensive benefits package.

Member

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 22, 2025

Kyndryl, a leading technology company, is seeking a Cybersecurity Assurance professional. The role involves planning, implementing, and managing security and resiliency practices, ensuring enterprises remain secure and reliable. The successful candidate will partner with Fortune 500 clients to safeguard their digital footprint, using offensive security techniques and risk management methodologies. They will be responsible for vulnerability management, penetration testing, and audit compliance. Kyndryl offers opportunities for growth, skilling programs, and a diverse, inclusive work environment.

Federal Account Executive, Civilian

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

Abnormal Security, a rapidly growing cybersecurity firm, seeks a Major Account Executive with 8+ years of enterprise sales experience, particularly in Federal accounts. The role involves selling Abnormal Security solutions to federal agencies, generating new business opportunities, and managing major accounts from initial conversations to contract signing and upselling. Key skills required include prospecting, negotiation, technical competence in cybersecurity, and start-up experience. The ideal candidate should be able to hunt for new business, qualify customers, present value, manage sales methodology, maintain data integrity, and guide internal stakeholders through their buying processes.

Operations Director, Digital Marketing, DASO (Digital Acquisition Strategy & Ops)

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 22, 2025

ServiceNow is seeking an experienced Operations Director for Digital Marketing. The role involves strategic partnership, operational excellence, cross-functional collaboration, performance tracking, project management, and stakeholder management. The ideal candidate should have a Bachelor's degree in marketing or related field, 5+ years in digital marketing, and a Master's degree is preferred. Prior experience as a Chief of Staff or in Ops is essential. The position offers a competitive salary, benefits, and opportunities for growth in a dynamic, inclusive environment.

Account Manager, Strategic (Japanese-Speaking)

Company: Atlassian

Location: Yokohama, Japan / Remote

Posted Jan 22, 2025

Atlassian is seeking an Account Management professional to drive revenue growth and deepen relationships with strategic customers. The ideal candidate has over 7 years of experience in account management, a proven track record of achieving revenue targets, and expertise in running cross-sell discovery. They must be adaptable, resilient, and empathetic, with a strong understanding of product updates and new offerings.

Account Development Representative - France

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an Account Development Representative (ADR) for their EMEA business. The role involves sourcing pipelines, generating opportunities via outbound outreach, and becoming a product expert. Successful ADRs can be promoted to Account Executive within two years. The ideal candidate has 1-3 years of professional experience, sales experience, excellent communication skills, and a growth mindset. Samsara offers a competitive compensation package, flexible working model, and commitment to diversity and inclusion.

Staff Developer Advocate (Developer - CDP)

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a Developer Relations lead to promote and drive adoption of their Coinbase suite of developer products. The ideal candidate should have 6+ years of experience in developer advocacy, technical evangelism, or similar roles, with a strong foundation in software development and blockchain technology. They will engage with the onchain developer community, create content, collaborate with internal teams, and track key metrics. The role involves promoting the Coinbase Developer Platform, building community, and creating technical content. The company culture is intense and startup-like, aiming to bring a million developers onchain.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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