Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Contract: Senior/Lead Backend Engineer

Company: Upwork

Location: Remote

Posted Jan 22, 2025

Upwork, a global work marketplace, is seeking a Senior/Lead Software Engineer. The role involves collaborating with cross-functional teams, designing and building robust systems, and maintaining high-quality solutions. The ideal candidate should have solid software development experience using Java or Kotlin, extensive knowledge of REST and/or GraphQL, and experience with relational and non-relational databases. The position offers the potential for contract renewal based on project needs and accomplishment. Upwork is committed to fostering a diverse and inclusive workforce.

D365 CRM Administrator

Company: Anthology

Location: Remote

Posted Jan 22, 2025

Anthology, a global EdTech company, is seeking a Service Delivery Manager for its Reach Application Administration services based on Microsoft D365 CRM. The role involves serving as the primary customer contact, understanding customer business objectives, facilitating communication, and configuring/developing Anthology Reach business solutions. The ideal candidate should have a Bachelor's degree, at least 2 years of Microsoft Dynamics experience, Power Platform experience, and excellent communication skills. Preferred skills include technical support experience, system administration experience, and Microsoft Dynamics CRM experience.

Claims Technical Director - E&S/Specialty

Company: Nationwide Insurance

Location: Remote

Posted Jan 22, 2025

Nationwide's Property and Casualty team is seeking a highly proficient candidate with a passion for helping people protect what matters most. The ideal candidate should have excellent communication skills and a law degree is preferred. The role involves directing Claims coverage and strategy for Excess Surplus (E&S)/Specialty, providing technical oversight, and driving consultative guidance. The candidate will also assist in product development, identify industry trends, and deliver a positive customer service experience. Ten years of insurance coverage experience is preferred, with a strong knowledge of commercial lines and complex coverage issues.

Senior Technical Support Engineer

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Technical Support Engineer. The role involves providing world-class hardware and software support, resolving complex customer problems, and improving support across all teams. The ideal candidate should have a strong technical background, proven customer-facing skills, and excellent communication abilities. They should be able to build and develop troubleshooting tools, understand customer support processes, and collaborate effectively with other support engineers. The position is remote and open to candidates in the UK, France, Germany, Netherlands, or Poland. Samsara offers a competitive total compensation package and a flexible working model.

Account Executive, Mid Market (MST/PST)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves building Samsara's business, managing trials, and selling to executives and CXOs. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of consistent quota achievement, and a growth mindset. The position is remote and open to US-based candidates in MST/PST/CST time zones. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Managing Consultant Engineer-Managed Services

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW offers an opportunity for a seasoned IT engineer to contribute to new solution/product design and implementation, providing technical consultation, leadership, and support. The role involves working with complex technical services, maintaining client relationships, and leading design workshops. Candidates should have a Bachelor's degree in a relevant field and extensive IT engineering experience, including expertise in VMware, hyper-converged infrastructure, and Cisco UCS. CDW values a customer-focused approach, strong communication skills, and the ability to work independently and collaboratively.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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