Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Team Lead, Mobile Development

Company: Hootsuite

Location: Ottawa, Canada / Remote

Posted Jan 22, 2025

Hootsuite is seeking a Team Lead for Mobile Development, responsible for leading a team of developers in designing, building, and shipping high-quality mobile products. The role involves people leadership, technical expertise in iOS and Android development, and shaping the team's technical roadmap. The ideal candidate should have a degree in Computer Science or Engineering, significant experience in software development, and expertise in iOS and/or Android development. Key skills include collaboration, creativity, problem-solving, and resilience. The role offers a competitive salary range of $98,400—$137,800 CAD and is open to applicants in BC, Alberta, and Ontario.

Corporate EVMS Tools and Solutions Analyst

Company: Leidos

Location: Remote

Posted Jan 22, 2025

Leidos is seeking an experienced Earned Value Management (EVM) Tools and Solutions Analyst for their COE team. The role involves leading and executing EVM and scheduling across the enterprise, supporting the deployment of the OPDEC IPM EVM tool, and providing hands-on technical direction. The ideal candidate should have expertise in program management, EVMS implementations, financial disciplines, contract management, and leadership skills to guide a team of contributors.

Senior Solutions Consultant - Post Sales

Company: NAVEX

Location: Remote

Posted Jan 22, 2025

NAVEX Global, a leading provider of integrated risk and compliance management software and services, is seeking a Senior Solutions Consultant. The role involves working directly with customers to assess and implement NAVEX's solutions, focusing on Integrated Risk Management (IRM). The company offers career growth, competitive rewards, meaningful purpose, life flexibility, an inspiring culture, and industry leadership. The ideal candidate should have 5+ years of software solution implementation experience, preferably in risk and compliance management, along with strong analytical skills, excellent communication, and project management abilities.

AE, Strategic Accounts

Company: Alteryx

Location: Remote

Posted Jan 22, 2025

Associate Project Manager - Global Clinical Supplies

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking an Associate Project Manager for their Global Clinical Supplies Team in the EMEA region. The role involves supporting supply chain for global clinical trials, ensuring project/study activities comply with company and client requirements. Key responsibilities include developing study-specific plans, coordinating with internal teams, and integrating clinical supplies activities into the supply chain. The ideal candidate should have a Bachelor's degree, relevant experience in a clinical trial environment, strong English communication skills, and proficiency in Microsoft Office. Thermo Fisher Scientific offers competitive remuneration, healthcare benefits, and a dynamic company culture focused on integrity, intensity, innovation, and involvement.

Senior People Operations Business Analyst

Company: Atlassian

Location: Remote

Posted Jan 22, 2025

Atlassian is seeking an experienced Business Analyst with 8+ years in HR data analysis to join their People Operations team. The role involves managing operational analytics for various functions, including Global Mobility, Transactional support, and the Helpdesk team. The ideal candidate should be proficient in SQL, Microsoft Excel, Tableau, PowerBi, R, and Python, and have strong skills in data visualization, storytelling, and HR operations processes. They will report to the Head of People Operations, collaborating with HR teams to analyze trends, deliver findings through reports and dashboards, and support continuous improvement. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

Strategic Account Executive

Company: Alteryx

Location: Remote

Posted Jan 22, 2025

Alteryx is seeking high-performing, innovative individuals to join their team as Account Executives, Strategic Accounts. The role involves working with large global brands to drive analytic-lead digital transformation. Key responsibilities include prospecting, qualifying, and closing opportunities, building trusted advisor-level relationships, and creating deal strategies. The ideal candidate should have 10+ years of enterprise software sales experience, proficiency in the Alteryx platform, and strong selling skills. The base salary for this role in the US is $150,000 - $162,500 (x2 OTE/uncapped). Alteryx values inclusivity and supports a growth mindset for associates.

IT Infra Project Manager for financial sector/ IT インフラ プロジェクトマネージャー (金融業界向け)

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 22, 2025

Kyndryl is seeking a project manager for infrastructure construction projects in the financial sector. The role involves leading projects from planning to execution, including large-scale data center relocations, system operation transformations, and cloud infrastructure construction. The ideal candidate should possess a growth mindset, customer-focused approach, and strong project management skills. Fluency in Japanese and basic IT knowledge are required. Preferred skills include experience with MS Project, excellent communication abilities, and cloud system building and operation experience.

Backend Software Engineer

Company: Axonius

Location: Remote

Posted Jan 22, 2025

Axonius is expanding and seeking passionate, team-oriented backend engineers with at least 5 years of experience. The company offers competitive compensation, flexible work locations, and a supportive work environment. Axonius is a fast-growing cybersecurity startup that provides comprehensive visibility and control over digital assets, with solutions for cyber asset attack surface management and SaaS management. The company is committed to diversity and inclusion, and offers great benefits and opportunities for growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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