Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

ICF Medical Writing Program Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Program Manager for a position based in Bulgaria or Serbia. The role involves leading patient-centric medical writing programs, managing complex projects, engaging with clients, and ensuring high-quality document delivery. Key responsibilities include developing project plans, managing client relationships, collaborating with cross-functional teams, and mentoring junior staff. Successful candidates will possess advanced project management skills, excellent communication abilities, and in-depth knowledge of regulatory and document development guidelines. The company offers a competitive salary, extensive benefits, and a flexible working culture, emphasizing work-life balance and a collaborative environment.

Amendment Implementation Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a job opportunity with a standard Monday-Friday work schedule. The role, Amendment Implementation Specialist, involves completing amendment activities within assigned projects, ensuring deliverables meet customer expectations and contracted milestones. The job description highlights the company's mission to make the world healthier, cleaner, and safer through research, development, and delivery of life-changing therapies. The role requires a bachelor's degree, relevant experience, and expert knowledge in various systems and processes. Key skills include strong interpersonal skills, attention to detail, analytical skills, and proficiency in MS Office. The work environment is office-based with potential for long, varied hours and occasional travel. Benefits include competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific values diversity and offers accessibility services for job seekers with disabilities.

Construction Project Team Administrator

Company: Equinix, Inc

Location: Peoria, IL / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, offers a career opportunity as a Construction Project Team Administrator. The role involves administrative tasks such as calendar management, onboarding new hires, and managing travel arrangements. The position requires expert proficiency in MS Office, strong analytical skills, and the ability to work in a fast-paced environment. The targeted pay range varies by location, with San Francisco/Bay Area offering the highest range.

Principal Techical Consultant, Creator Workflows

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004, is a global market leader offering AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. The company is seeking a functional and technical expert for their Creator Workflows and Platform Expert Services team. The ideal candidate should be a passionate designer or developer with experience in JavaScript frameworks, web technologies, and user-centered design. Responsibilities include building ServiceNow user experiences, leading design workshops, and advising customers on improving processes and user experiences. The role requires at least 8 years of configuration or development experience, strong interpersonal skills, and the ability to work in a culturally diverse environment. Up to 30% travel may be required.

Business Development Representative

Company: ReCharge Payments

Location: Lehi, UT / Remote

Posted Jan 22, 2025

Recharge, a leading subscription platform for ecommerce brands, is seeking a Business Development Representative. The role involves identifying and qualifying leads, communicating the company's value proposition, and driving sales growth. The ideal candidate should have experience in technology sales, excellent communication skills, and the ability to work in a fast-paced environment. Recharge, recognized by Deloitte's Technology Fast 500 and Great Place to Work, offers competitive benefits and a dynamic work culture.

Senior Solution Consultant

Company: ServiceNow

Location: Dusseldorf, Germany / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 5+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and guiding strategic programs. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and a willingness to travel. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Research Assoc I - Evidera, Patient Preference

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Research Associate I for Evidera's Patient-Centered Research (PCR) group. The role involves supporting all aspects of patient preference research projects, including background and literature reviews, development of preference elicitation instruments, interviewing patients and physicians, analyzing qualitative data, user acceptance testing, and creating client deliverables. The ideal candidate will have a Master's or Bachelor's degree in a quantitative discipline, relevant job experience, and understanding of preference elicitation techniques. Proficiency in MS Office and statistical programming languages (like STATA, SAS, MATLAB, or R) is preferred. Strong analytical skills, collaboration, multi-tasking, communication, and initiative are essential. The mission is to enable customers to make the world healthier, cleaner, and safer.

Biotech Business Development Executive

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a strategic Sr. Business Development Executive for their Biotech East Sales team. The ideal candidate should have extensive service industry expertise across Pharma/Biotech/CDMO sectors, with a minimum of 5 years of field sales or business development experience. Key responsibilities include developing and executing business development strategies, driving sales growth, and providing an elite customer experience. The role requires strong communication skills, a customer-centric approach, and the ability to lead and manage complex deal structuring and negotiation processes. The position offers a competitive salary range of $128,000.00-$191,975.00 and a comprehensive Total Rewards package, including health benefits, retirement programs, and paid time off.

Commercial Analyst II

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a standard Monday-Friday work schedule in an office environment. The job involves managing proposal financial processes, stakeholders, and timelines to ensure accurate completion of proposals, contracts, and amendments. This role requires a Bachelor's degree or equivalent, relevant qualifications, and 2+ years of experience. Key skills include advanced knowledge in analysis, business acumen, analytical and quantitative skills, and proficiency in Microsoft Excel. The position involves frequent stationary work, repetitive hand movements, and the ability to communicate effectively with diverse groups. The company's mission is to make the world healthier, cleaner, and safer through research, development, and delivery of life-changing therapies.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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