Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Quality Engineer I

Company: AppFolio

Location: Remote

Posted Jan 22, 2025

AppFolio, a pioneering software company in cloud and AI, is hiring a Quality Engineer I. The role involves collaborating with product development teams to set technical direction, ensure high-quality software delivery, and contribute to rapid product development. The ideal candidate is passionate about quality software, loves learning new technologies, and is committed to building successful SaaS products. Key responsibilities include designing quality into the development process, conducting exploratory testing, and collaborating with developers to resolve issues. Qualifications include a degree in Computer Science or related field, experience in writing automated tests, understanding of SQL, and proficiency with Git. Benefits include a competitive salary and comprehensive benefits package.

Senior Statutory Accountant (GCC)

Company: Cloudflare

Location: Remote

Posted Jan 22, 2025

Cloudflare is a company dedicated to improving the Internet, powering websites for a wide range of clients. They offer services that enhance performance and security without requiring additional hardware or code changes. The company values diversity, inclusiveness, and employee development. They are currently seeking a Senior Accountant with extensive experience in GAAP, US GAAP, and proficiency in financial tools like NetSuite and Zoho. The role involves financial reporting, tax compliance, and supporting various finance team areas. Cloudflare is known for its commitment to protecting the free and open Internet through initiatives like Project Galileo, Athenian Project, and 1.1.1.1.

IT Lead

Company: 0x Labs

Location: Remote

Posted Jan 22, 2025

Company 0x is seeking an IT Security Manager to ensure the company's systems are secure and productive. The role involves managing hardware and software, providing IT support, proactively monitoring security risks, creating IT policies, managing vendors and budget, and being flexible to team demands. The company offers a competitive salary, comprehensive benefits, and a supportive remote environment. 0x is committed to diversity, inclusion, and equal opportunity employment.

Engineering Manager I - Test Optimization Libraries

Company: Datadog

Location: Dublin, Ireland / Remote

Posted Jan 22, 2025

Datadog is seeking an Engineering Manager for the Test Optimization - Libraries team, which is part of the 'shift-left' expansion of the Datadog Platform. The role involves leading a team of engineers responsible for building the product end-to-end, from data collection to data visualization. The manager will participate in hands-on work, create a strong team culture, and work closely with product management. They will also help shape the product roadmap to make Datadog's suite more developer-friendly. The ideal candidate has experience with low-level libraries, previous leadership experience, and hands-on coding skills, preferably in JavaScript and Python.

Channel Sales Executive - Northern Europe- 9797

Company: Coupa

Location: Remote

Posted Jan 22, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of global spend data. The company empowers businesses to make smarter, more profitable decisions, improving operating margins. Coupa values a collaborative culture, innovation, and global impact. As a Channel Sales Executive, you'll significantly influence the organization by developing an Indirect Sales model, managing partner resellers, and generating new pipeline. The role requires proven software sales experience, strong negotiation skills, and a willingness to travel up to 50%.

Senior Product Manager, Commerce Monetization

Company: HubSpot

Location: Remote

Posted Jan 22, 2025

HubSpot is seeking an experienced Senior Product Manager for its Commerce Hub, a rapidly growing platform that helps businesses with critical functions like sharing quotes, sending bills, and getting paid. The role involves building experiences to guide potential users to understand and purchase necessary products, collaborating with various teams including Engineering, Design, Research, and Analytics. The ideal candidate should have a strong understanding of product-led monetization in B2B SaaS, experience in the full product lifecycle, and excellent cross-team collaboration skills. HubSpot offers a product-led culture, clear career paths, and a competitive compensation package.

Principal Product Success Architect

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Principal Product Success Architect. The role involves supporting customers to adopt, renew, and maximize their ServiceNow investment, collaborating with R&D teams, and mentoring field resources. The ideal candidate should have 10+ years of experience in customer-facing implementation roles, deep domain knowledge in Contact Center, Customer Service, and Field Service business processes, and ServiceNow CSM & FSM certification. The role is crucial in enhancing ServiceNow products with new capabilities and promoting faster time to value for customers.

Lead Program Manager, Channel Field Ops

Company: Appfire

Location: Remote

Posted Jan 22, 2025

Appfire is a remote-first company that empowers teams to collaborate seamlessly. They offer flexibility in work location and hours, and support professional growth through learning platforms and internal programs. The company values its employees' well-being and work-life balance. Currently, they are seeking a Lead Program Manager for their Channel Team, responsible for overseeing standardized initiatives and processes. The role requires experience in program management, cross-functional team leadership, and operational excellence. Appfire provides competitive financial benefits, skills development opportunities, and a strong focus on corporate social responsibility.

Director, Access and Value- Public Sector Access and Value // Directeur·trice national·e- Accès au marché, Secteur public Accès au marché

Company: Pfizer

Location: Remote

Posted Jan 22, 2025

The Director, Access and Value - Public Sector at Pfizer is responsible for managing a coordinated approach to the timely public reimbursement of Pfizer's primary care, specialty care, and oncology medicines. This role involves leading a team of customer-facing Senior Managers, Access and Value, and shaping a government relations strategy with provinces and territories to ensure favorable policies. The Director is also tasked with creating reimbursement and policy solutions to overcome access threats, and advancing Pfizer's oncology leadership with Cancer Agencies and public payers. The role requires strategic planning, excellence in execution, market/customer insights, sound judgement, integrity, monitoring and control, and collaboration skills. Qualifications include a university degree, at least five years of account customer relations management experience in the healthcare or pharmaceutical sector, and in-depth knowledge of the healthcare landscape.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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