Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Analyst I, Fraud Strategy and Analytics

Company: Affirm

Location: Remote

Posted Jan 22, 2025

Affirm is transforming credit by offering flexible payment options without hidden fees or compounding interest. The Fraud Strategy & Analytics team collaborates with various departments to prevent fraudulent activities and ensure a secure platform. The role involves supporting fraud monitoring, detecting and mitigating fraud, researching emerging trends, and assisting in fraud strategy development. The ideal candidate should have 1+ years of experience in fraud prevention or related fields, proficiency in SQL, strong analytical skills, and experience with Python or R. Affirm offers competitive compensation, benefits, and a remote-first work environment.

Cross-Platform Video Producer, CNN Charlotte

Company: Warner Bros. Discovery

Location: Remote

Posted Jan 22, 2025

Warner Bros. Discovery (WBD) invites job seekers to explore career opportunities in a supportive and innovative environment. WBD values diverse talent and aims to foster an inclusive workforce. The company is seeking a highly experienced Cross Platform Video Producer (Producer/Photojournalist) at CNN, based in Charlotte, NC. This role involves generating and producing content for various platforms, requiring expertise in video production, editing, and newsgathering. The ideal candidate should possess strong communication skills, editorial judgement, and the ability to travel for news events.

Senior Data Engineer

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Account Executive, Mid-Market Sales

Company: Equinix, Inc

Location: New York, NY / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking an Account Executive 1 to sell its solutions to small and mid-market new accounts and expand existing ones. The role involves building customer relationships, managing accounts, identifying business needs, facilitating contract renewals, and leveraging internal resources. The position requires 1+ years of experience and a Bachelor's degree. The targeted pay range is $82,000 to $126,000 per year in locations like California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, and Washington state. Equinix is committed to diversity and equal employment opportunities.

Junior Frontend Software Engineer

Company: Atlassian

Location: Gdańsk, Poland / Remote

Posted Jan 22, 2025

Field Service Supervisor

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is offering a Field Service Supervisor position with a salary range of $80,000.00 - $110,000.00 per year. The role is remote and based in Colorado, Minnesota, or Kansas, with a preference for Denver, Colorado, or Minneapolis, Minnesota. The successful candidate will manage a team of engineers, ensuring customer and service region objectives are met. They will also coach and mentor team members, deliver complete services on laboratory products, and work closely with the Sr. Service Manager. The role requires a Bachelor's Degree in a relevant field, 7+ years of technical field service experience, and strong electronic/electrical and mechanical expertise.

Product Design Manager (Design Systems)

Company: Miro

Location: London, United Kingdom / Remote

Posted Jan 22, 2025

Miro is seeking a Design Manager with over 10 years of B2B/SaaS/Enterprise product design experience to evolve and scale its product design language and design system. The role involves leading the implementation of Miro's design language, articulating a clear vision, and driving design quality across the organization. The candidate will manage a team of Senior Designers, collaborate with various teams, and ensure Miro's designers, product, and marketing teams have the necessary resources for high-quality design solutions. Miro offers a competitive equity package, wellbeing benefits, and an opportunity to work in a globally diverse team.

Sr. Pricing Operations Specialist

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Sr. Pricing Operations Specialist. The role involves managing pricing processes and systems, ensuring accurate implementation of pricing strategies, and partnering with various teams. The ideal candidate should have 5+ years of operational experience, in-depth understanding of CPQ operations, and strong communication skills. The company offers competitive compensation, benefits, and opportunities for continuous improvement and cross-functional collaboration.

Director of Business Development

Company: Perceptive

Location: Remote

Posted Jan 22, 2025

Perceptive is a global leader in clinical research, aiming to revolutionize the industry by bringing advanced medical treatments to market faster. They offer comprehensive benefits including health, personal development, and wealth programs. Perceptive is currently seeking a Business Development Director for their eClinical division to expand their client base in the US East Coast region. The role involves leading business development strategies, identifying new opportunities, building relationships with key stakeholders, and driving revenue growth. The ideal candidate should have proven experience in life sciences business development, excellent communication skills, and a willingness to travel.

Talent Acquisition Intern

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers undergraduate internships in Human Resources, providing professional mentorship and leadership development opportunities. Interns support recruitment processes, talent pipelines, and diversity initiatives. The internship is 10-12 weeks long, with an hourly rate between $18.50-$24.50 and a relocation stipend of $5,000.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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