Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Field Event Marketing Manager - Public Sector - (Fort Lauderdale)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in Connected Operations Cloud, seeks an experienced event marketer for its Public Sector vertical. The role involves planning, executing, and measuring events targeting Education and Government audiences. The candidate will work closely with Sales, Account Development, Product Marketing, Marketing Operations, and Product Management. Key responsibilities include managing event budgets, vendor relationships, and lead processing. The ideal candidate has 8+ years of relevant experience, strong project management skills, and a deep understanding of B2B high-tech products. Familiarity with Public Sector verticals is a plus. Samsara offers competitive compensation and a flexible working model.

Sr. Sales Engineer

Company: Illumio

Location: Soest, Netherlands / Remote

Posted Jan 22, 2025

Illumio, a market leader in Zero Trust segmentation, is seeking a Senior Sales Engineer to protect critical applications and digital assets. The role involves developing relationships with customers, presenting solutions, and driving deal progression. The ideal candidate should have 10+ years of industry experience, expertise in cloud migration strategies, and strong presentation skills. Illumio's solutions prevent breaches, mitigate ransomware, and secure data across various environments, reducing risk for leading organizations. The company values diversity and offers comprehensive benefits.

Clinical Team Manager, Cardiovascular and General Medicine

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

PPD, a division of Thermo Fisher Scientific, is inviting a Clinical Team Manager to join their team. The role involves managing clinical operational and quality aspects of moderate to high complexity studies, ensuring compliance with ICH GCP. The CTM will work closely with the Project Manager, clinical team, and other departments to meet project deliverables. Key responsibilities include developing clinical tools, collaborating in client meetings, and ensuring timely archiving of documents. The ideal candidate should have strong leadership, planning, and communication skills, along with a comprehensive understanding of clinical monitoring practices and regulatory requirements.

Data Architect (AWS, Azure, GCP)

Company: CapTech

Location: Richmond, VA / Remote

Posted Jan 22, 2025

CapTech is a U.S.-based consulting firm that helps clients grow efficient, successful businesses by transforming how data, systems, and ingenuity enable their advancement. They fuse technical depth, analytical prowess, and creative savvy to move clients forward. CapTech is seeking a Data Architect with 5+ years of experience in data management technologies to assess, advocate, and implement data management strategies, improve business value, and grow CapTech talent.

Lead Engineer, Warehouse Design - Remote

Company: GXO

Location: Remote

Posted Jan 22, 2025

GXO is seeking a Lead Engineer, Warehouse Design, to lead the development of large-scale design packages. The role involves collaborating with data analytics, preparing engineering calculations, designing facility layouts, supporting business development, and leading the detailed engineering process. GXO offers competitive compensation, generous benefits, and a supportive work environment. The ideal candidate will have a Bachelor's degree in Engineering, 4 years of relevant experience, and leadership experience in engineering teams.

SR Project Site Manager

Company: GE Vernova

Location: Houston, TX / Remote

Posted Jan 22, 2025

The job description outlines a role requiring extensive travel within the US (90%). The position involves managing construction, building, and commissioning activities on customer sites, from mobilization to commissioning. The role impacts approaches, projects, and programs, and requires significant input into priorities. The individual will guide professional practices and policies, demonstrating moderate autonomy and high operational judgment. The role is part of GE Vernova's Grid Solutions, contributing to the green energy transition. Required qualifications include a Bachelor's degree in Electrical Engineering or equivalent experience, and at least 15 years of advanced experience in substation construction, site installation, and commissioning. Desired characteristics include site safety experience, strong communication and leadership skills, and problem-solving abilities. The salary range is substantial, with additional benefits including healthcare, retirement plans, and various other perks.

Technical Support Engineer

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Technical Sales Specialist- Production Chemicals (Missouri)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The Technical Sales Specialist (TSS) role for the Production Chemicals and Services (PCS) business within the BioProduction Group involves managing sales funnels for immediate revenue and developing new opportunities for future growth. Key responsibilities include identifying new prospects, prioritizing New Product Introduction (NPI) opportunities, collaborating with account managers, and providing post-sales support. The role requires a bachelor's degree in a life-science field, 2+ years of sales experience, CRM skills, and strong negotiation abilities. Travel is required at 50% with occasional overnights. Thermo Fisher Scientific is an EEO/Affirmative Action Employer.

Senior Manager, Network Products

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 22, 2025

DigitalOcean is revolutionizing cloud computing by simplifying it and serving the developer community. The role involves managing a world-class engineering team, planning and executing complex technical projects, and collaborating with product and engineering teams. The ideal candidate should have direct experience in managing software engineers, domain expertise in networking, and a proven track record in managing projects throughout the SDLC. DigitalOcean values career development, well-being, and diversity, offering competitive benefits, growth opportunities, and equity compensation.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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