Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

IT Disaster Recovery Specialist (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global leader in cybersecurity, is seeking an IT Disaster Recovery Specialist. The role involves developing, implementing, and maintaining comprehensive disaster recovery plans. The specialist will collaborate with business continuity teams, enforce backup and recovery standards, and manage IT assets. They will also lead disaster recovery tests, coordinate recovery efforts, and maintain relationships with external vendors. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 5+ years of experience in IT disaster recovery, and proficiency in cloud platforms and automation languages.

Manager, Stakeholder Communications

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 22, 2025

Aerospace Defense Presales Solution Consultant

Company: Siemens Digital Industries Software

Location: Chicago, IL / Remote

Posted Jan 22, 2025

Siemens Software is seeking a Solution Consultant with expertise in Teamcenter PLM tools, BOM and Change Management, and 5+ years of experience in the PLM space. The role involves engaging with customers to gather requirements, architecting solutions, and leading pursuit teams to deliver compelling customer experiences. The ideal candidate should have excellent communication skills, organizational abilities, and the capacity to work remotely with occasional travel. Siemens offers competitive compensation, benefits, and a flexible work environment.

Field Sales Engineer

Company: Arrow Electronics

Location: Remote

Posted Jan 22, 2025

The job posting is for a Field Sales Engineer position with principal accountabilities including defining critical markets, developing key relationships, and ensuring customer satisfaction. The role requires experience in a technical and engineering environment, understanding of pricing programs in the electronics industry, and the ability to create demand for Arrow products. The position involves preparing comprehensive internal quarterly business reviews and promoting Arrow's value-add, supply chain, and full life cycle programs. The ideal candidate should have a 4-year degree, 2-4 years of related experience, and proficiency in sales tracking systems like SalesForce.com and Oracle.

Capacity Engineer Senior Associate

Company: Equinix, Inc

Location: Windsor, U.K. / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a Capacity Engineer Senior Associate. The role involves space planning, design, and engineering tasks, including creating Cage-Cabinet designs, maximizing space utilization, and managing data and drawings. The candidate will collaborate with various teams, solve standard issues, and ensure AutoCAD drawings accurately represent the Data Center status. The ideal candidate should have proven experience, a Bachelor's degree, and a commitment to Equinix's values of diversity and inclusivity.

Sr Presales Solution Consultant- West Coast- UKGPro

Company: UKG

Location: Remote

Posted Jan 22, 2025

UKG, the largest U.S.-based private software company, is seeking a Presales Solution Consultant. The role involves understanding customer needs, developing strategic solutions, and delivering impactful presentations. UKG offers comprehensive benefits, an inclusive culture, and opportunities for professional growth. The ideal candidate should have 5+ years of experience with UKG Pro or equivalent HCM solutions, and excel in driving positive business conversations with executives.

Mainframe Storage SME

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 22, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are committed to creating a more equitable, inclusive world. As a Mainframe Storage SME, you'll solve complex problems, work with big clients, and have diverse projects. The role involves managing systems data, providing solutions, and ensuring security compliance. Kyndryl offers opportunities for career growth, working with various industries, and gaining hands-on experience with major platforms. Required expertise includes extensive mainframe storage administration experience and knowledge of Z/OS, DFSMS, and other related tools. Preferred experience includes technical support in a production mainframe environment and experience in storage box data migration.

Sr. Medical Scientific Liaison, West

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Senior Medical Science Liaison (MSL) for their Oncology division. The role involves maintaining and developing professional relationships with healthcare providers and key decision-makers. Key responsibilities include scientific collaborations, clinical support, sales clinical training, marketing support, staying updated on clinical literature, leading investigator-sponsored trials, customer education, participating in scientific meetings, collaborating with pharma and CROs, and relationship management. The ideal candidate should have a Ph.D., PharmD, or equivalent with a strong scientific background and at least 5 years of experience in Life Science, Diagnostics, or Oncology. Strong interpersonal, analytical, organizational, and communication skills are required. The role involves up to 30-40% travel and offers a competitive salary range of $149,500.00-$203,750.00 along with comprehensive benefits.

Senior Director, Agent Solutions

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 22, 2025

The job posting is for a leadership role in the Agent Solutions and Enablement (ASE) team at Liberty Mutual. The successful candidate will set the strategic vision for agent technology infrastructure, including core systems and a new compensation admin system. They will lead a team to optimize technology solutions, work closely with various departments and external partners, and ensure efficient data, reporting, and operational support. The role requires strong communication skills, a degree in a relevant field, and 15+ years of experience with top-tier Business Intelligence tools. Liberty Mutual values diversity, equity, and inclusion, offering comprehensive benefits and learning opportunities.

Quality Management Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a lead quality management expert for clinical research sites. The role involves driving operational quality and process improvement initiatives, ensuring quality training and compliance, and providing consultation on operational quality, risk, and regulatory compliance. Key responsibilities include supporting site Dyad leaders, maintaining SME level knowledge of operational processes, performing site visits, and supporting preparation activities for internal and external audits. The ideal candidate will have a Bachelor's degree, relevant experience, and strong understanding of audit processes, GCP guidelines, and quality regulations. They should possess excellent interpersonal and communication skills, and be able to work independently with little guidance.

Lead Software Engineer - Azure/App Developer

Company: Enterprise Mobility

Location: St. Louis, MO / Remote

Posted Jan 22, 2025

Enterprise Mobility, a leading global travel company, is seeking a Lead Software Engineer (IT Engineer 3) for its Cloud Data Engineering/Rental (CDER) team. The role involves designing technical solutions for daily insights into the competitive landscape of rental products, defining technical direction, and providing leadership for a team delivering new Data APIs, Structures, and Solutions. The ideal candidate will have strong networking and collaboration skills, a Bachelor's degree in Computer Science or related field, and 5+ years of application development experience. Proficiency in Scala, Python, and SQL is required, along with experience in large scale data Infrastructure as a Service (IaaS) like Azure, SQL Server, and Databricks. The position offers a competitive package including market-competitive pay, comprehensive healthcare, 401k matching, and work from home opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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