Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior software Engineer II, Backend

Company: HubSpot

Location: Remote

Posted Jan 22, 2025

HubSpot, a leading CRM platform, is seeking a Senior Software Engineer II to join their product team in London or remotely. The role involves writing production code, envisioning and building new features, collaborating with cross-functional teams, and working closely with various company departments. HubSpot values both flexibility and connection, encouraging strong team relationships. The company is committed to diversity and inclusion, and offers opportunities for growth regardless of background. HubSpot's culture is highly regarded, with numerous accolades for its award-winning work environment.

Oversight (Sr) Director - Managed Access Programs

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team - Managed Access for the EMEA region. The role is remote-based and requires recent experience in full-service clinical trials, specifically in Access Solutions. The successful candidate will be accountable for strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. Key skills include comprehensive therapeutic area knowledge, cross-functional project management, excellent communication, leadership, and financial acumen. The company values employee health and wellbeing, promoting a balanced environment for thriving.

Senior Customer Success Manager, Mid-Market | ANZ

Company: HubSpot

Location: Remote

Posted Jan 22, 2025

HubSpot, a leading CRM platform, is seeking a Senior Customer Success Manager for its ANZ Mid-Market team. The role involves ensuring customer growth, delight, and retention for complex customers, building relationships with key stakeholders, and defining success metrics for customers. The ideal candidate should have extensive experience in customer relationship management, a proven track record of meeting revenue goals, and excellent communication skills. HubSpot offers a hybrid work environment, stock units, a variable bonus, and a world-class training program. The company values a culture of growth, empathy, adaptability, and transparency.

DevOps Cloud Engineer

Company: Siemens Digital Industries Software

Location: Blue Ash, OH / Remote

Posted Jan 22, 2025

Siemens Digital Industries Software is seeking a DevOps Engineer with extensive cloud experience. The role involves maintaining, deploying, and executing external cloud environments for customers and engineering divisions. The candidate will be part of the cloud enablement team, focusing on creating managed services and customer environments. Key responsibilities include utilizing cloud architecture, ensuring high availability, troubleshooting complex problems, and communicating with customers. Minimum qualifications include a Bachelor's degree in a relevant field, 3-5+ years of experience in IT cloud solutions, and proficiency in DevOps tools like Terraform, Ansible, Jenkins, Packer, Git, and Docker. Preferred qualifications include familiarity with SRE concepts, cloud architecture certifications, and experience with virtualization and container platforms.

SIEM Security Analyst

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 22, 2025

Kyndryl is a company that designs, builds, and modernizes mission-critical technology systems. They offer various job opportunities in cybersecurity, including a Security Specialist role where you can make a difference by enabling and securing customer organizations. The company values diversity, inclusion, and employee growth, offering state-of-the-art resources, benefits, and learning programs.

Biosciences Sales Development Program Representative - West Region

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific's Sales Development Program (SDP) in the Biosciences Division is designed to advance careers of high-potential individuals with lab, sales, and customer experience. The program includes commercial and product training, job shadowing, networking, and virtual sales training. Candidates should have a Bachelor's in Life Sciences, 3+ years of lab and/or sales experience, and a willingness to relocate. The compensation includes an hourly pay range of $31.00-$33.00 in California, and a comprehensive Total Rewards package.

Field Service Engineer (Preferred Electrical background)

Company: GE Vernova

Location: Amnat Charoen, Thailand / Remote

Posted Jan 22, 2025

The job description outlines roles and responsibilities for a position in Services & On Site Services. Key duties include performing various on-site life extensions, repairs, and inspection-related service activities such as machining, NDT, blading, winding, critical welding, and generator diagnostics. The role also involves developing conceptual knowledge of the professional discipline, collaborating with others to resolve issues, and building strong customer relationships. Required qualifications include basic experience in Services & On Site Services, an Electrical or Mechanical engineering bachelor's degree, and 2-5 years of service experience. Desired characteristics include strong oral and written communication skills, ability to document, plan, market, and execute programs, and proficiency in Microsoft Office applications.

Incident Response Principal Consultant - Weekend Shift (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Principal Consultant. The role involves leading incident response engagements, developing new methods to hunt for bad actors, and performing forensics across various platforms. Candidates should have experience in incident response, computer forensic analysis, network forensic analysis, reverse engineering, and incident remediation. They must also possess strong communication skills and a desire to grow both technical and soft skills. The company offers a remote-friendly culture, competitive benefits, and opportunities for professional development.

Total Rewards Business Operations Lead

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 22, 2025

Senior Engagement Manager

Company: ServiceNow

Location: Montreal, Canada / Remote

Posted Jan 22, 2025

CMDB Data Analyst

Company: Kyndryl

Location: Greater Noida, India / Remote

Posted Jan 22, 2025

Strategic Alliance Manager

Company: Alteryx

Location: Remote

Posted Jan 22, 2025

Alteryx is seeking a Strategic Alliance Manager with 3-5+ years of alliance management experience, preferably in consulting or professional services. The role involves relationship management, business development, go-to-market strategy, alliance management, and thought leadership. The ideal candidate should have strong business acumen, excellent communication skills, and a deep understanding of data and analytics. The compensation range is between $87,000 - $111,000 with OTE of $145,000 - $185,000.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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