Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Principal EXIM Import/Export Analyst

Company: RTX

Location: Remote

Posted Jan 22, 2025

Raytheon is seeking a Principal EXIM Import Export Analyst for a remote position in Massachusetts. The role involves conducting comprehensive technical assessments for export or import controls, ensuring compliance with government regulations. The JCA Engineer will work with the EXIM Engineering team, Global Trade organization, and other engineering disciplines to arrive at correct and compliant export classifications. The ideal candidate should have a Bachelor's degree and 8 years of relevant experience, or equivalent in non-degree experience, along with 5+ years of experience with U.S. Government U.S. Munitions List (USML) and Commerce Control List (CCL). The role offers a competitive salary range of $101,000 - $203,000 USD and potential benefits.

Operations Process Coordinator Sr

Company: Pathward

Location: Remote

Posted Jan 22, 2025

Pathward is a hybrid remote-office company dedicated to growing talent anywhere, with onsite locations in Sioux Falls, Scottsdale, Troy, Franklin, and Dallas. They are a financial empowerment company working with innovators to increase financial availability, choice, and opportunity for all. Pathward is committed to financial inclusion for all and removing barriers to financial access. They celebrate their team's unique perspectives and embrace a humble, hungry, smart approach. The role involves managing operational processes, developing review processes, and collaborating with cross-functional teams to ensure alignment with regulatory requirements. The ideal candidate should have a high school diploma, at least five years of related experience, strong analytical skills, excellent communication skills, and project management skills.

Construction Bond Account Manager

Company: The Hartford

Location: Hartford, CT / Remote

Posted Jan 22, 2025

The Construction Bond Account Manager role at The Hartford offers a hybrid or remote work arrangement. The position focuses on service experience, book of business management, and key contact for agents and brokers. The role involves agency management, client relations, underwriting support, workflow distribution, and project/backup support. Prior Commercial Surety Bond Account Manager experience is required, with construction bond experience being a plus. Strong customer service, communication, and technical skills are essential. The compensation range is $53,280 - $79,920, with additional rewards possible. The Hartford is an equal opportunity employer.

Accounts Manager, Supplements and Beauty

Company: Golden Hippo

Location: Remote

Posted Jan 22, 2025

Golden Hippo, an employee-owned, vertically-integrated builder of popular health and wellness brands, is seeking an Accounts Manager for Supplements and Beauty. The role involves managing multibrand sales and profit growth at QVC and Vitamin Shoppe, creating and executing business plans, and introducing new brands. The ideal candidate should have 5+ years of experience in the supplement industry, selling to regional or national supplement distributors and retailers, and 2+ years selling to a national or regional retailer. Golden Hippo offers comprehensive benefits, professional development opportunities, and a positive work environment.

Senior Software Engineer

Company: Bold Penguin

Location: Remote

Posted Jan 22, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Senior Software Engineer with 5+ years of experience in Ruby on Rails. The role involves building and maintaining APIs, writing clean code, and collaborating with cross-functional teams. The company offers competitive compensation, progressive benefits, and a results-focused culture. The ideal candidate will have knowledge of commercial insurance concepts, continuous integration, and microservice architectures.

Strategic Account Executive

Company: Smartsheet

Location: London, United Kingdom / Remote

Posted Jan 22, 2025

Smartsheet, a tech company, is seeking a Strategic Account Executive to join their team. The role involves exceeding sales quotas, leading a full account team, developing growth strategies, and creating seamless buying experiences. The ideal candidate should have enterprise sales success, experience with Global 2000 executives, and expertise in solution-based sales processes. Smartsheet offers a range of benefits including employer-paid healthcare, pension contributions, flexible time off, and opportunities for professional growth.

Regional Communications Lead

Company: Reddit

Location: London, United Kingdom / Remote

Posted Jan 22, 2025

Senior Billing Analyst

Company: Abacus Group

Location: Remote

Posted Jan 22, 2025

The Senior Billing Analyst role involves using analytical skills, attention to detail, and strong communication to ensure correct invoicing. Responsibilities include collaborating cross-functionally, leading first invoice review meetings, and preparing invoices. The ideal candidate should have 2+ years in a billing role, strong Excel skills, and experience with Dynamics Business Central. Benefits include exposure to diverse technologies, competitive compensation, and a positive office environment.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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