Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Revenue Operations Contractor

Company: Kiddom

Location: Remote

Posted Jan 22, 2025

Kiddom is a revolutionary educational platform that fosters student equity and growth by integrating top-tier instructional materials with interactive digital learning. The platform empowers schools and districts to customize their curriculum based on local needs and goals, supported by comprehensive teacher and leader data insights. The Revenue Operations Contractor (Part-Time) role involves supporting print fulfillment, assisting with data cleanup, optimizing the GTM technology stack, and documenting processes. Kiddom offers a flexible part-time schedule, competitive compensation, opportunities for professional growth, and a chance to impact educators and classrooms. The company culture is inclusive and collaborative, with a focus on building transformative education technology. A COVID vaccination policy is in place for office attendance and company events.

Sr Enterprise Account Executive | Federal

Company: ServiceNow

Location: Ottawa, Canada / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting is for a sales role, requiring 10+ years of software/solutions sales experience, ability to build C-suite relationships, and a customer success focus. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and being a trusted advisor to customers.

Field Sales Representative II

Company: Arrow Electronics

Location: Remote

Posted Jan 22, 2025

Arrow Electronics is seeking a Field Sales Representative II with 5-7 years of experience, preferably in the Aerospace and Defense industry. The role involves defining markets, developing relationships, ensuring customer satisfaction, and promoting Arrow's value-add programs. The position is fully remote with occasional travel to Arrow offices. Arrow offers competitive compensation, benefits, and growth opportunities.

Technical Customer Success Manager

Company: Netomi

Location: Remote

Posted Jan 22, 2025

Netomi AI is seeking a self-motivated, technically-apt individual to join their dynamic team. The role involves client onboarding, product familiarization, customization, deployment support, and ongoing customer support. Responsibilities also include relationship management, product training, performance monitoring, collaboration with internal teams, strategic planning, and account growth. The ideal candidate should have over 6 years of experience in a B2B SaaS environment, strong technical knowledge, and excellent communication skills. Prior experience with AI solutions is preferred but not required.

Product Compliance Counsel

Company: Deputy

Location: Remote

Posted Jan 22, 2025

Deputy, a SaaS workforce management company, is seeking a highly skilled Product Compliance Counsel to join their InHouse Legal Team. The role involves guiding legal and business strategies, managing risk, negotiating commercial deals, and ensuring compliance with labor and employment laws across the US, Australia, and UK. The ideal candidate should have a JD from an accredited US law school, at least 4 years of legal experience, strong familiarity with US wage and hour laws, and experience negotiating SaaS agreements. Deputy offers a remote role with comprehensive benefits, including ownership in the company via Share Options, company match 401k plan, comprehensive health benefits, and a flexible remote-first work policy.

Middleware Specialist

Company: Kyndryl

Location: Medellin, Colombia / Remote

Posted Jan 22, 2025

Kyndryl is seeking a skilled Middleware Specialist to install, configure, and maintain middleware technologies, ensuring seamless integration between applications and systems. The role involves troubleshooting, optimizing performance, and collaborating with teams. Kyndryl offers opportunities for career growth, diverse work environments, and comprehensive benefits. The ideal candidate should have a degree in Computer Science, 4+ years of experience, and strong understanding of middleware technologies.

Staff Software Engineer, Ads Insights

Company: Reddit

Location: Remote

Posted Jan 22, 2025

Reddit, a vast community platform with over 97M daily active users, is seeking a Staff Software Engineer for its Ads Insights team. This role involves leading the design and development of backend and data infrastructure, ensuring scalability, and collaborating with various teams. The ideal candidate should have extensive experience in software engineering, working with large datasets, and AI/LLMs. They will be responsible for architecting services and datasets to unlock new insights, and mentoring team members. Reddit offers comprehensive benefits including healthcare, 401k matching, and flexible vacation.

Principal, Middle Market Employee Benefits

Company: Epic Insurance Brokers and Consultants

Location: New York, NY / Remote

Posted Jan 22, 2025

The job posting is for a Principal position in a hybrid role, with the option to work from New York, NY, Mt. Laurel, NJ, Needham, MA, or Pittsburgh, PA offices. The Principal will provide high-quality service to clients and producers, ensuring satisfaction by balancing service quality and response speed. They will develop and maintain relationships with client and carrier representatives, researching and analyzing various benefit plans. The role involves supervising policy setup and renewals in BenefitPoint and maintaining policy documents in ImageRight. Essential duties include tracking renewals, managing administrative tasks, negotiating terms with carriers, and overseeing new business implementations. The Principal will also keep clients informed about industry trends and regulatory issues, and interpret plan rules for compliance. Required competencies include customer service focus, active listening, initiating action, quality extended task focus, composure and resilience, and time management. Qualifications include strong computer skills, detail orientation, excellent organization, leadership skills, and a minimum of seven years of insurance experience. An undergraduate degree and a Life & Health License are required. The role offers a competitive salary and benefits package.

Oracle Database Administration (Golden Gate)

Company: Kyndryl

Location: Gurgaon, India / Remote

Posted Jan 22, 2025

Kyndryl is a company that designs, builds, and modernizes mission-critical technology systems. They offer various job opportunities in database administration, with a focus on customer success, inclusivity, and growth. The company provides state-of-the-art resources, training programs, and benefits to support employees' well-being and career development.

Cloud Architect

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 22, 2025

Kyndryl is seeking a skilled Cloud Architect to design, implement, and manage cloud-based solutions. The role involves ensuring efficient and secure cloud infrastructure operation, optimizing performance, and supporting application deployment. The ideal candidate should have extensive experience in cloud computing, particularly with AWS, Azure, or Google Cloud Platform, and proficiency in scripting languages. Kyndryl values diversity, inclusion, and offers opportunities for career growth and learning.

Sr. SE I, Full Stack - Build (Remote Eligible)

Company: Smartsheet

Location: Bellevue, WA / Remote

Posted Jan 22, 2025

Smartsheet, a tech company founded in 2005, is seeking a Senior Software Engineer to join their Build Pillar Engineering team. The role involves building scalable back-end services, solving distributed systems problems, and working with modern cloud infrastructure. The company offers a competitive salary, comprehensive benefits, and a flexible work environment. Smartsheet is committed to fostering an inclusive environment and encourages applicants from diverse backgrounds.

Backup Specialist

Company: Kyndryl

Location: Bogota, Colombia / Remote

Posted Jan 22, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They offer opportunities for growth and specialization in various industries. As a System Administrator, you'll solve complex problems, manage systems data, and collaborate with a diverse team. The role is challenging but rewarding, providing hands-on experience, learning opportunities, and the chance to certify in major platforms. Kyndryl values diversity and inclusivity, fostering an environment where employees can bring their whole selves to work.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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