Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Consult Partner Sales for Poland Market

Company: Kyndryl

Location: Warsaw, Poland / Remote

Posted Jan 22, 2025

Kyndryl, a company specializing in designing, building, managing, and modernizing mission-critical technology systems, is seeking a Consult Partner. This role involves leading multi-disciplinary teams in complex consulting engagements, driving strategic change agendas within large accounts, and fostering talent development and innovation. The Consult Partner will be responsible for profitable growth, client relationship building, and high-quality work delivery. They will also lead client engagement, ensuring high performance and customer satisfaction. Kyndryl offers a diverse, inclusive work environment with flexible working policies, learning opportunities, and various benefits, including health insurance, retirement plans, and wellness programs.

Service Implementation/Customer Experience Manager - Netherlands

Company: iRhythm Technologies

Location: Soest, Netherlands / Remote

Posted Jan 22, 2025

iRhythm, a leading digital healthcare company, is seeking a Service Implementation/Customer Experience Manager for a remote position primarily based in the Netherlands. The role involves guiding healthcare providers during the post-sale phase, facilitating a smooth onboarding and implementation of the Zio service, and providing ongoing support for continuous improvements. The successful candidate will engage with key accounts to assess their business needs, identify challenges, and map out tailored solutions. They will lead the implementation of the Zio Service, provide training, and ensure an excellent customer experience. The ideal candidate should have a clinical or healthcare background, experience in the Dutch healthcare sector, and a proven track record in delivering clinical services effectively.

People Analytics Solutions Lead

Company: General Motors

Location: Detroit, MI / Remote

Posted Jan 22, 2025

General Motors is seeking a People Analytics Solution Leader for a remote role with expected visits to Atlanta, Austin, Detroit, Warren, Pontiac, Milford, or Mountain View offices three times a week. The role involves leading a team responsible for HR data engineering, architecture, automations, data science, visualizations, and analytics solutions development. The successful candidate will set the strategy for HR data foundation, manage Databricks platform, develop data modeling standards, and create governance frameworks for self-service reporting. They will also serve as a senior technical advisor for complex, sensitive data analysis, requiring deep understanding across HR, legal, and business domains.

Electronic Warfare Program Manager

Company: Leidos

Location: Remote

Posted Jan 22, 2025

Leidos Innovations Center (LInC) is looking for a skilled Program Manager to oversee programs in its Electronic Warfare (EW) division R&D portfolio. The ideal candidate should have experience in managing technical teams, R&D programs, and possess strong communication, management, and organizational skills. Key responsibilities include planning, coordinating, and managing programs, ensuring they meet customer expectations and contract requirements, and managing budgets and subcontractors. The role requires proficiency in Microsoft Office Suite and an active Secret clearance. A Master's degree, PMP certification, and experience in a fast-paced R&D environment are preferred.

Senior Commercial Counsel - Supplier Contracts

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Atlassian is seeking an experienced legal professional to join their dynamic and collaborative legal team. The role involves partnering with cross-functional teams to resolve contract provisions, draft and negotiate key supplier contracts, and advise on complex legal and business issues. The ideal candidate should have at least 7+ years of experience in drafting and negotiating supplier contracts, with a focus on IT, IP, and data privacy matters. They should also have excellent communication skills, be able to thrive in a fast-paced, remote-friendly environment, and have a J.D. with license to practice law in a US jurisdiction. Atlassian offers competitive compensation and a variety of perks and benefits.

Senior DevOps Tech Lead

Company: Kyndryl

Location: Ramat Gan, Israel / Remote

Posted Jan 22, 2025

Learning Content Specialist

Company: Windsor Communities

Location: Remote

Posted Jan 22, 2025

GID, a vertically-integrated real estate company, is seeking a Learning Content Specialist for a remote role based in Atlanta with a hybrid work model. The role involves crafting engaging training content, collaborating with cross-functional teams, and ensuring team members have necessary skills. Responsibilities include needs analysis, content development, quality assurance, process management, and cross-functional communication. The ideal candidate should have prior experience in Sales/Customer Service or Learning & Development, strong interpersonal and problem-solving skills, and tech-savviness. A Bachelor's degree is required, and experience with eLearning authoring tools, design platforms, and Learning Management Systems is preferred. The compensation range is $60,000 - $70,000/year with a 10% bonus potential.

Practice Leader Security

Company: Kyndryl

Location: Stockholm, Sweden / Remote

Posted Jan 22, 2025

Kyndryl is seeking a Cyber Security Practice Leader to lead the development, acceleration, and management of Security, Cyber resiliency, and Network practices. The role involves achieving revenue and profit growth, expanding the client base, and driving year-on-year revenue, profit, and signings. The ideal candidate will have a strong track record in cyber-resiliency consulting engagements at C-suite level, a client-centric mindset, and experience across various market segments. The role requires leading from the front with customers and teams, achieving practice's Country business and financial goals, and being an external thought leader. The candidate will also be responsible for long-term strategic planning, policy execution, resource allocation, and fostering a culture of accountability, collaboration, and innovation.

Senior XSIAM Detection Engineer (3rd shift)

Company: Red Canary

Location: Remote

Posted Jan 22, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer a market-defining technology and expertise to prevent breaches and set a new standard for partnership in the industry. The company values doing what's right for the customer, being kind and authentic, delivering great quality, and being relentless. The XSIAM Detection Engineer role involves configuring and managing a SIEM system, creating alarms and dashboards, and automating playbooks. The ideal candidate should have 3+ years of experience in information security, SIEM administration, parser development, and cybersecurity content development. Red Canary offers a competitive salary, benefits, and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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