Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Software Engineering Manager - Core & Growth

Company: Sanity

Location: USA

Posted Jan 24, 2025

Sanityio is seeking an Engineering Manager for Core and Growth to lead a team focusing on the central hub for their Content Operating System and product growth initiatives. The role involves building a compelling onboarding experience, investing in product-led growth, and working across the engineering org to reimagine Sanity's Core UI and developer-focused tooling. The ideal candidate should have 4+ years of engineering leadership experience, solid technical skills, and the ability to mentor and support a team. The company offers a positive, flexible work environment, comprehensive health plans, and competitive compensation.

Customer Experience Associate

Company: Found

Location: USA

Posted Jan 24, 2025

Found is a company that provides tools for self-employed individuals to manage their finances more efficiently, automating tasks such as taxes and expense tracking. They are looking for passionate and resourceful individuals to join their Customer Experience team, focusing on account support and improving the overall customer experience. The role involves supporting customers via various channels, maintaining internal documentation, representing the Voice of Customer, and identifying process improvements. The ideal candidate has 2+ years of customer-facing experience, preferably in technology, finance, or mobile app products, and excellent communication skills.

Staff Software Engineer - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented and diverse software engineer to join them in building unique protection programs for hosts and guests. The role involves working on complex systems, driving engineering decisions, and collaborating with cross-functional teams. The ideal candidate should have a strong background in computer science, extensive experience with backend languages, GraphQL, and large-scale applications. They should also have experience in architecting highly available services, working in a service-oriented architecture, and partnering with other leaders in setting product strategy.

Product Design Manager - Accounting

Company: Mercury

Location: USA

Posted Jan 24, 2025

Mercury is seeking a Design Manager for its Accounting product, aiming to revolutionize business banking in the digital age. The role involves leading a team of designers, creating cohesive experiences, and partnering with executive leadership. The ideal candidate should have extensive design leadership experience, particularly in fintech or banking, and a knack for simplifying complex accounting workflows.

Senior Technical Product Marketing Manager

Company: Sanity

Location: USA

Posted Jan 24, 2025

Sanityio is seeking a Technical Product Marketer to connect the company's product capabilities to the needs of developers and IT leaders. The ideal candidate will have a blend of technology and business expertise, passion for content creation, and knowledge of the Content Management industry. They will serve as a bridge between product capabilities and customer needs, creating clear messaging and materials for technical decision-makers. The role involves creating compelling content, translating technical features into valued-driven messaging, and engaging with the developer community and customers.

Partner Development Representative

Company: PosiGen

Location: USA

Posted Jan 24, 2025

PosiGen is hiring a Partner Development Representative to provide exceptional account management, support the diligence process, prospect new opportunities, and help partners grow their business. The role involves working closely with partners, creating reports, collaborating with Partner Enablement, and establishing relationships within the assigned region. Essential skills include excellent customer service, analytical skills, writing abilities, and prospecting skills. The ideal candidate should have a Bachelor's degree in sales, marketing, or a related field, at least 2 years of sales experience, and 2+ years of renewable energy experience. The role involves regular speaking, standing, walking, and lifting up to 40 pounds occasionally.

Director of Professional Services

Company: Ottimate

Location: USA

Posted Jan 24, 2025

Ottimate, formerly Plate IQ, is seeking a Director of Professional Services to lead and mentor a high-performing team. The role involves team building, leadership, SOW ownership, project management, optimizing customer time-to-value, and providing product feedback. The ideal candidate should have 7+ years of experience in Professional Services, Customer Success, or a related field, with a focus on complex project management, customer onboarding, and team leadership. Strong technical acumen, project management skills, AP automation expertise, cross-functional collaboration, customer-centric approach, excellent communication, and analytical skills are required. Ottimate values a growth mindset, diversity, and offers competitive benefits including work from home, flexible hours, medical benefits, 401k, paid time off, and annual retreats.

Sr Software Engineer

Company: Spruce

Location: USA

Posted Jan 24, 2025

SpruceID is a team of programmers developing world-class open source products and libraries for digital identity, implementing open global standards. They are looking for result-oriented developers with a strong aptitude for statically typed languages, memory management, and secure programming practices. The role involves leading development of products and solutions for public sector and enterprise customers, working closely with customer delivery leads, engineers, product managers, and UX designers. The company values intellectual honesty, user privacy, and innovation, and offers opportunities to contribute to emerging global technology standards for digital identity.

Sr. Software Engineer, Frontend / Web - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented software engineer with 5+ years of experience in building scalable web applications. The role involves working cross-functionally with product design and other engineering teams to build high-quality products and features. The ideal candidate should have a Bachelor's or Master's degree in CS or equivalent, fluency in HTML, CSS, and related web technologies, and experience with modern JavaScript, TypeScript libraries, and GraphQL. The role is remote-eligible and Airbnb is committed to diversity and inclusion.

Sr. Android Software Engineer - Insurance Engineering

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The Insurance Engineering team at Airbnb is seeking a talented and diverse software engineer to build unique protection programs for hosts and guests. The role involves working cross-functionally with product design and other engineering teams to deliver high-quality products and features. The ideal candidate should have a Bachelor's or Master's degree in CS or equivalent, 5+ years of experience in building scalable Android applications, and expertise in GraphQL. The role is remote-eligible and Airbnb is committed to diversity and inclusion.

Sr. Software Engineer - Android

Company: Pinterest

Location: USA

Posted Jan 24, 2025

The company is seeking experienced Android engineers with a deep understanding of Kotlin and Java. The role involves working closely with product managers, designers, and backend engineers to build robust frameworks and features. The engineer will contribute to the entire product development process, from ideation to implementation and release. They will also have the opportunity to suggest new product ideas and features, and grow as an engineer by working on high-impact projects.

Paralegal - Legal & Compliance II

Company: TrueML

Location: USA

Posted Jan 24, 2025

TrueAccord, a subsidiary of TrueML, is a company that combines machine learning with a human-based approach to transform debt resolution. They aim to help millions of consumers regain and maintain their financial health. They are currently seeking a Paralegal in their Legal & Compliance department to support their growth trajectory. The role involves proactively monitoring and optimizing processes, managing litigation, and ensuring regulatory adherence. The company offers competitive benefits including unlimited PTO, medical/dental/vision insurance, 401k, and more. They value diversity and inclusion, and are an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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