Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Account Manager, Mid-Market

Company: OneSignal

Location: USA

Posted Jan 19, 2025

The company is looking for an experienced Account Manager to scale their business by building strong client relationships and driving growth. The role involves managing and growing revenue within MidMarket accounts, identifying growth opportunities, and evangelizing the product. The ideal candidate should have 4+ years of software sales experience, knowledge of regional accounts culture, and a track record of hitting or exceeding sales quotas. The position offers a base salary between $100,000 to $120,000 with an expected OTE between $175,000 and $200,000 per year.

Manager Technology - ERP & Business Apps

Company: iHerb

Location: USA

Posted Jan 19, 2025

The IT Manager role involves leading a team of SAP Basis, BTPCPI, ABAP, and SAP Security administrators to manage the SAP landscape and related systems. Key responsibilities include providing technical guidance, managing governance and compliance, and overseeing system troubleshooting, problem-solving, capacity planning, and performance optimization. The ideal candidate should have extensive SAP Basis Administration experience, in-depth knowledge of RISE with SAP CAS offerings, and strong leadership and project management skills. They should also be proficient in SAP Security roles and profiles management, integration scenarios using SAP CPI, and cloud infrastructure. The role requires coordinating with internal and external teams, managing third-party vendors, and ensuring data privacy and security compliance.

Sr. HRBP - Tech

Company: hims & hers

Location: USA

Posted Jan 19, 2025

The job posting is for a Senior HR Business Partner role, requiring 10+ years of HR experience in Product or Engineering, and a deep understanding of HR practices within the technology sector. The role involves collaborating with senior leadership, overseeing development and retention strategies, serving as a trusted advisor, leading performance evaluations, and guiding teams through organizational changes. The ideal candidate should possess excellent communication and problem-solving skills, interpersonal strengths, and knowledge of local labor laws. Benefits include competitive salary, unlimited PTO, comprehensive health benefits, ESPP, employee discounts, 401k benefits, offsite team retreats, and more.

IT Service Coordinator

Company: iHerb

Location: USA

Posted Jan 19, 2025

The IT Service Partner role involves supporting the VP ERP & IT Corp in managing tasks and projects, including administrative support, travel arrangements, financial reports, and vendor management. The ideal candidate should be an experienced accounting expert with knowledge in software license classification, OPEX/CAPEX scenarios, and collaboration with IT, FP&A teams. Key responsibilities include accurate financial reporting, cost management, strategic financial insights, and vendor relationship management. The role requires strong communication skills, problem-solving abilities, and expertise in financial modeling and compliance requirements, particularly related to SAP ERP and similar technology implementations.

Software Engineer - Infrastructure & Platform (Senior / Staff)

Company: Monarch Money

Location: USA

Posted Jan 20, 2025

Monarch, a financial management product, has seen rapid organic growth since its public launch in early 2021. The company is well-funded by top venture firms and angel investors, and its founding team consists of product-driven serial entrepreneurs. Monarch is passionate about building a company, product, and brand that both customers and employees love. The company is fully remote and open to applicants within a 5-hour time zone difference of US Pacific Time. As an Infrastructure Engineer, you will play a critical role in growing and evolving Monarch's infrastructure backbone and developer platform, working with autonomy and owning full implementation of your projects. The role involves leading the development of software solutions to enhance cloud efficiency, influencing platform features, providing infrastructure support, and participating in an on-call rotation.

SEO Software Engineer

Company: ElevenLabs

Location: USA

Posted Jan 19, 2025

ElevenLabs, a global team of passionate and innovative individuals, is seeking a Software Engineer with significant experience in SEO to double down on their proven SEO channel. The role involves building programmatic pages, working with the Growth Marketer to map out SEO-focused content, and designing an engaging blog template. The company, which has closed Series B funding at a $11B valuation, is backed by leading names in tech and AI. They are looking for exceptional individuals who combine technical excellence with ethical awareness, driven by a desire to make content universally accessible.

Cash Flow F&S Partner

Company: Stripe

Location: USA

Posted Jan 19, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an experienced candidate for its Corporate Finance & Strategy team. The role involves driving Cash Flow forecasting and reporting processes, developing scalable processes for forecasting and analyzing Free Cash Flow performance, and contributing to the design and implementation of planning and automation tools. The ideal candidate should have 7+ years of relevant experience in corporate planning, business finance, or related fields, with a strong understanding of US GAAP and other financial reporting principles. They should also have excellent analytical skills, strong working relationships, and the ability to communicate effectively in a fast-paced environment.

Staff Software Engineer (Frontend) - TypeScript Enablement

Company: Workiva

Location: USA

Posted Jan 19, 2025

Workiva is seeking a passionate Software Engineer with 4+ years of experience to join their GRC Governance Risk & Compliance Solution engineering team. The role involves building innovative, resilient, and user-friendly products, shaping frontend architecture and design, and driving the adoption of TypeScript. The engineer will mentor and elevate fullstack solution teams, contribute technically, and guide them in building scalable, high-quality solutions. The ideal candidate should have extensive experience with TypeScript and React, expertise in TypeScript application architecture, and strong knowledge of microfrontend architecture and modern frontend frameworks.

Sr Engineering Manager - Payroll Experiences

Company: Gusto, Inc.

Location: USA

Posted Jan 19, 2025

Gusto is seeking a Senior Engineering leader to oversee the cross-functional strategy for its Payroll Experiences team, which includes more than 15 people across Engineering, Product Management, Design, and Data Science. The role involves leading the engineering team, working cross-functionally with design and product management leadership, driving product and platform development, understanding customer pain points, and devising solutions. The ideal candidate should have 10+ years of software engineering experience, experience in scaling engineering organizations, strong technical acumen, and a systems-first approach with a focus on user experience. The cash compensation for this role is targeted at $191,000 - $237,000 in Denver, $208,000 - $258,000 for Los Angeles and most remote locations, and $225,000 - $279,000 for San Francisco, New York, and Seattle.

Software Engineer L2 - Billing Pipeline

Company: Twilio

Location: USA

Posted Jan 19, 2025

Twilio is seeking a skilled L2 Software Engineer to join their Commerce Platform Billing Pipeline team. The successful candidate will design, build, and operate core platform services, leveraging technologies such as AWS cloud infrastructure, Apache Kafka, and Rest APIs. The role requires 3+ years of experience in building highly scalable products, expert level knowledge in Object Oriented programming, and experience with Linux and Kubernetes. The position offers competitive pay, generous time-off, and opportunities for professional growth.

Full-Stack Growth Engineer

Company: ElevenLabs

Location: USA

Posted Jan 19, 2025

ElevenLabs, a global voice technology company, is hiring a Software Engineer for the growth team. The role involves working on self-serve customers, consumer prosumer, and B2B growth, focusing on user acquisition, retention, revenue, and referral. The ideal candidate should have strong full-stack engineering skills, product sense, and interest in growth. The company offers high-velocity innovation, a truly global team, remote-first culture, and continuous growth opportunities.

Mixed-Methods User Experience (UX) Researcher

Company: Huckleberry Labs

Location: USA

Posted Jan 19, 2025

Huckleberry is a mission-driven company that creates life-changing products and experiences for families using data, AI, and behavioral science. They are rapidly growing and seeking a MixedMethods UX Researcher to shape their research culture and create user-centered products. The role involves identifying research opportunities, conducting foundational and tactical studies, and collaborating with cross-functional teams to drive meaningful decisions. The ideal candidate has 3+ years of UX research experience, proficiency in qualitative and quantitative methods, and excellent communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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