Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Software Engineering Manager

Company: TCGplayer

Location: USA

Posted Jan 20, 2025

eBay, through its subsidiary TCGplayer, is a global ecommerce leader committed to reinventing the future of ecommerce for enthusiasts. The Listing Inventory and Price Points Services team at TCGplayer is seeking a Software Engineering Manager I to lead a team of software engineers and quality engineers in a fast-paced Agile environment. The role involves developing and executing a roadmap, building next-generation technical systems, and mentoring team members. The impact includes growing omnichannel services, allowing internal teams to access new pricing and listings, creating interfaces for product management, and integrating bulk uploaded and editing services. The ideal candidate has 8 years of software development experience, 3 years of software engineering management experience, a degree in computer science or related field, and proven success in leading and hiring talented engineers.

Campaign Solutions Manager - Security

Company: Pax8

Location: USA

Posted Jan 20, 2025

The Campaign Solutions Marketing Manager is a crucial role in the Americas marketing team, responsible for developing and executing GTM strategies for Pax8 Security solutions. This data-driven marketer advises on marketing strategy, supports a full security stack, and drives growth through new acquisition, cross-sell, upsell, and retention. The role requires strong cross-functional leadership, communication skills, and the ability to thrive in an agile environment. Ideal candidates have 46+ years of B2B marketing experience, proven experience in Campaign Solutions or Campaign Management, and expertise in managing multiple projects in a cross-functional work environment.

Technical Lead - Funnels

Company: Perspective.co

Location: USA

Posted Jan 20, 2025

Perspective is a fast-growing, profitable company with over €11M ARR, aiming for 100M ARR. They offer a growth marketing platform for entrepreneurs, helping them reach thousands of customers. The company values execution, high quality, and a culture of ownership and freedom in a fully remote environment. They are seeking a hands-on technical leader to shape their Funnels platform, enabling marketers to create high-performing campaigns. The role involves leading a team, ensuring technical excellence, and driving innovation. Perspective offers remote work, personal growth opportunities, best equipment, and a cordial, passionate team.

Director - Marketing Communications

Company: Myriad360

Location: USA

Posted Jan 20, 2025

The company is seeking a dynamic and innovative Marketing Communications Director to craft compelling narratives, drive brand strategy, and elevate market presence. The ideal candidate should be a creative storyteller with a passion for transforming complex ideas into engaging communications. The role involves developing and executing comprehensive marketing communications strategies, leading storytelling initiatives, coordinating sales enablement programs, designing high-quality marketing collateral, and overseeing content creation across multiple channels. The candidate should have a Bachelor's degree in Marketing Communications, Journalism, or a related field, with 10+ years of progressive experience in marketing communications, preferably in technology or B2B sectors. Exceptional verbal and written communication skills, strategic thinking, creative problem-solving, strong project management, and a data-driven approach to marketing are required. The company values empathy, big-picture thinking, clear expectations, and continuous learning.

Senior Benefits Operations Manager

Company: Cribl

Location: USA

Posted Jan 20, 2025

Cribl is seeking a dynamic and tech-forward individual to lead the vision, strategy, and implementation of the company's benefits programs. The role involves enhancing systems architecture, improving automations, and delivering human-centric processes to create a frictionless employee experience. The successful candidate will collaborate closely with various internal and external teams, including the US-based benefits broker team, carriers, contingent workforce, and multiple internal teams. Key responsibilities include leading the transition to new benefits administration technology, providing thought leadership for the globalized People strategy, and driving excellence in performance and vendor accountability. The role requires extensive subject matter expertise in US Benefits policy, technology administration, compliance, and process experience, as well as strong communication, project management, and data analysis skills.

Data Scientist - Finance

Company: Figma

Location: USA

Posted Jan 20, 2025

Figma is expanding its team with passionate individuals dedicated to making design accessible. The Finance Data Science team focuses on solving critical business issues, reporting on company performance, and forecasting growth. The ideal candidate should have 5+ years of relevant experience, proficiency in SQL and Python, and knowledge of statistical methods. Figma values continuous learning and development.

Senior Business Analyst

Company: Insomniac Design

Location: USA

Posted Jan 20, 2025

Insomniac Design, a global digital agency, is seeking a Senior Business Analyst. The role involves leading product requirements gathering, documentation, and validation. The candidate will collaborate with clients, stakeholders, and internal teams, and will be responsible for creating Business Requirements Specifications, User Stories, and Acceptance Criteria. The ideal candidate should have 5+ years of experience in a client-facing digital agency environment, expertise in leading discussions, and proficiency in digital development tools. Insomniac Design is committed to fostering a diverse, inclusive, and equitable workplace.

Product Manager - Core UI

Company: Lattice

Location: USA

Posted Jan 20, 2025

Lattice is a talent management platform that offers various features for employee development, growth, and engagement. The company is seeking a product manager with 5+ years of experience, strong design taste, and a proven track record in developing products with best-in-class customer experiences. The role involves leading platform-wide initiatives, working cross-functionally, and delivering feature enhancements. The estimated annual salary is between $145,000 and $181,500, with additional benefits including medical, dental, vision insurance, life AD&D and disability insurance, and more.

Brand Designer

Company: Stripe

Location: USA

Posted Jan 20, 2025

Stripe, a financial infrastructure platform for businesses, is seeking a self-motivated multidisciplinary Brand Designer with 6+ years of experience in brand design, art direction, or a related field. The ideal candidate should have proven expertise in creating and scaling brand systems that span digital and physical mediums, and a portfolio showcasing strategic thinking, creative problem-solving, and execution of brand systems and campaigns. The role involves leading the creation and evolution of brand systems, marketing campaigns, and creative assets, collaborating with cross-functional teams, and managing high-profile projects. The candidate should be a strategic thinker, exceptional craftsperson, and have strong leadership and collaboration skills.

Account Executive - Financial Services

Company: Twilio

Location: USA

Posted Jan 20, 2025

Twilio is seeking a New Business Account Executive for the Financial Services sector. The role involves prospecting, solution selling, and closing new business opportunities across Twilio's Messaging, Voice, and Email products. The ideal candidate should have 8 years of full-cycle sales experience, with a minimum of 3 years in managing or leading quantitative, highly analytical products or solutions. The role requires technical solutions selling experience, comfort with business and technical leaders, and excellent verbal and written communication skills. Twilio offers competitive pay, generous time-off, healthcare, a retirement savings program, and more. The role is remote and based in the US, with pay ranges varying by location.

Senior Design Engineer

Company: Perspective.co

Location: USA

Posted Jan 20, 2025

Perspective is a fast-growing, profitable company with over €11M ARR, aiming for 100M ARR. They offer a growth marketing platform for entrepreneurs, helping 5000+ businesses. The company values execution, quality, and a remote, fully-distributed team culture. They seek a Senior Design Engineer with 5+ years of frontend development experience, focusing on UX/UI design, to create elegant, responsive, and high-performing UI components. The role involves designing and building user-friendly components, translating designs into code, and continuously improving the application's usability, performance, and aesthetics.

Director of Account Management

Company: Weights & Biases

Location: USA

Posted Jan 20, 2025

Weights & Biases is seeking an experienced Director of Account Management to lead a high-performing team. The role involves managing the full customer lifecycle for enterprise and digital native accounts, driving account growth and retention, and ensuring renewals of existing ARR. The ideal candidate should have 10+ years of experience in SaaS sales account management, with at least 3+ years in a leadership capacity. They should have a proven track record of driving account growth and managing large complex client portfolios of at least $20M ARR. The company offers competitive salary, equity, and benefits packages, including flexible time off, medical, dental, and vision coverage, remote work culture, and 12 weeks of parental leave for US-based employees.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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