Technical Support Jobs in USA

423,160 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Sr. Manager - FP&A

Company: Upwork

Location: USA

Posted Jan 08, 2025

Upwork, a global work marketplace, is seeking a Senior Manager for Corporate FP&A. The role involves overseeing the monthly forecast cycle, managing centralized reporting, contributing to board deliverables, and driving the annual budget planning process. The ideal candidate should have experience in FP&A, investment banking, or management consulting, with a strong understanding of accounting and revenue forecasting. Excel proficiency, attention to detail, and excellent communication skills are required. Upwork values trust, risk-taking, customer focus, and excellence, offering comprehensive benefits and fostering a diverse and inclusive workforce.

iOS Engineer Intern - Summer 2025

Company: MyFitnessPal

Location: USA

Posted Jan 08, 2025

MyFitnessPal is seeking an iOS Engineering Intern for a 10-week summer 2025 project. The intern will work on production changes, collaborate with professional engineers, and be mentored by an experienced teammate. The role offers a paid internship with potential full-time conversion, remote work flexibility, and a dynamic work environment. The company values kindness, data-driven insights, and continuous learning.

Staff Software Engineer - Poe

Company: Quora

Location: USA

Posted Jan 08, 2025

Quora, a remote-first company, is seeking a software developer to design and implement programming language features for AI model composition. The role involves creating building blocks for AI code generation, extending existing languages, and developing tools for code elegance and productivity. The ideal candidate should have a degree in Computer Science, 4+ years of software development experience, and proficiency in multiple programming languages. Passion for AI and programming languages is required, with experience in Python and/or TypeScript being preferred. Quora offers competitive benefits and a diverse, inclusive work environment.

Machine Learning Intern - Summer 2025

Company: MyFitnessPal

Location: USA

Posted Jan 08, 2025

MyFitnessPal is offering a paid Machine Learning Internship for 10 weeks during Summer 2025. The intern will work on projects involving deep learning, image recognition, and vision-language models. The role requires familiarity with recommendation systems, large language models, Python, and PyTorch. The intern will also have the opportunity to live the company's core values and contribute to a product with a positive impact on people's lives. The position offers a pay rate of $2500 per hour, remote work opportunities, and potential conversion to full-time employment upon graduation.

Litigation & Regulatory Counsel

Company: ElevenLabs

Location: USA

Posted Jan 08, 2025

ElevenLabs, a pioneering voice technology company, is seeking an experienced Litigation & Regulatory Counsel. The role involves leading litigation matters, regulatory investigations, and managing legal risks associated with AI technologies. The company, backed by leading tech and AI investors, is at an exciting phase of growth and innovation. They offer a remote role with a global team, high-velocity innovation, and continuous growth opportunities.

Senior Director - Corporate FP&A

Company: Upwork

Location: USA

Posted Jan 08, 2025

Upwork, a global work marketplace, is seeking a Finance Senior Director to oversee corporate finance, forecasting, and strategic resource allocation. The ideal candidate will have 15+ years of finance experience, excellent communication skills, and the ability to work well under pressure. Upwork values trust, risk-taking, customer focus, and excellence, offering comprehensive benefits and fostering a diverse and inclusive workforce.

Senior Product Manager - Marketing Cloud

Company: StackAdapt

Location: USA

Posted Jan 08, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a Senior Product Manager to join their remote-first team. The role involves collaborating with cross-functional teams to design, build, and launch solutions that delight clients. Responsibilities include conducting in-depth research, defining product strategy, and ensuring client satisfaction. The ideal candidate has proven experience in tech companies, a strong background in Marketing Technology, and excellent communication skills.

Platform Engineer Intern - Summer 2025

Company: MyFitnessPal

Location: USA

Posted Jan 08, 2025

MyFitnessPal is seeking a Platform Engineering Intern for a 10-week summer 2025 project. The intern will work on a project that directly impacts the product and millions of users. They will collaborate with diverse engineers, learn about AWS, Kubernetes, Docker, and other technologies, and be mentored by an experienced engineer. The intern will also have the opportunity to connect with engineering leaders, grow their cloud skills, and live the company's core values. The position offers a paid internship with potential full-time conversion upon graduation, remote work flexibility, and various benefits.

Senior Manager - Customer Success

Company: Webflow

Location: USA

Posted Jan 08, 2025

Webflow is seeking a Sr Manager Customer Success to develop and execute customer-centric programs for enterprise customers, driving retention, growth, and product adoption. The role involves building and coaching a high-performing team, optimizing the customer success function, championing customer-centric initiatives, leveraging data for actionable insights, and advocating for customers across Webflow. The ideal candidate should have proven leadership and team development experience, customer success expertise in SaaS or digital industries, exceptional communication and influence skills, strategic and process-oriented problem-solving abilities, and a bias for action and adaptability. Webflow offers competitive compensation, benefits, and a supportive work environment.

Manager - FP&A

Company: Upwork

Location: USA

Posted Jan 08, 2025

Upwork, a global work marketplace, is seeking a Finance Manager for its Corporate FP&A team. The role involves financial consolidation, variance and forecast reports, and collaboration with other FP&A team members. The ideal candidate should have at least 5 years of experience in Accounting and Finance, with a strong understanding of GAAP accounting and financial analysis. Upwork values trust, risk-taking, customer focus, and excellence, and offers comprehensive benefits. The company is committed to diversity and inclusion.

Customer Success Manager, Mid-Market

Company: Truv

Location: USA

Posted Jan 08, 2025

Truv is a fintech company offering a reliable API platform for payroll account access, powering income and employment verification, direct deposit switching, and more. They have raised $30M from Kleiner Perkins and NYCA, aiming to disrupt a $2B legacy market with innovation and customer-centricity. They are seeking a Customer Success Manager MidMarket to serve as a trusted advisor to enterprise Fintech and Financial Institution clients, driving product adoption, customer satisfaction, and business outcomes in a high-growth environment. The role involves managing relationships, leading client onboarding, creating training programs, and monitoring customer metrics for expanded adoption. Required skills include 23+ years of experience in customer success or similar roles within B2B SaaS, Mortgage, Lending, or Fintech, proven track record at early-stage startups, strong problem-solving capabilities, and excellent communication skills. Success metrics include customer retention, time-to-value, churn rate, product adoption, and revenue growth. Benefits include a base salary of $70,000 - $85,000, healthcare coverage, PTO and remote work flexibility, and professional development opportunities.

Strategic Account Manager

Company: dscout

Location: USA

Posted Jan 08, 2025

The job posting is for a Strategic Account Manager role in the Sales Team. The role involves managing relationships with high-value customers, driving product impact, and ensuring customer satisfaction. Key responsibilities include revenue retention and growth, partnering with customer success and product teams, understanding customer goals, and developing onboarding plans. The ideal candidate should have a minimum of 4+ years in account management, 3+ years in a SaaS company, and 3+ years in a quota-carrying role. Strong communication, leadership, and relationship-building skills are required. Bonus points for expertise in research trends, strategic thinking, and cross-functional teamwork.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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