Technical Support Jobs in USA

423,209 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Practice Manager, Data Science, AI and ML

Company: Rackspace

Location: USA

Posted Dec 14, 2024

The text describes a role for a Practice Manager in a Data Science AI and ML practice. The role involves leading professional services engagements, mentoring direct reports, and acting as a leader within the practice. The Practice Manager should have technical and business planning skills, be an AI and ML evangelist, and have experience with AWS or other public cloud Data Science solutions. The role requires traveling up to 50% of the time and working with presales architects on designing and validating proposals.

Sr. DevOps Engineer

Company: Moodle

Location: USA

Posted Dec 14, 2024

Moodle is the world's most popular learning platform and is on a mission to empower educators to improve our world. Moodle US is the US-based services division of Moodle Pty, providing services in learning design, implementation, support, training, hosting, custom development, and support for Moodle LMS and Moodle Workplace. The company values education, openness, and innovation, and is committed to making a positive difference to the world.

Senior Engineering Manager - Discovery

Company: HubSpot

Location: USA

Posted Dec 14, 2024

HubSpot is looking for an experienced engineering leader to define the product roadmap and technical strategy for 67 small teams across both frontend and backend. The role involves embedding as a software engineer on the teams for the first 6 months and staying hands-on technically. The engineering leader should have a strong technical perspective, understand customers and product strategy, and hold a high performance bar for their team. They should also contribute to diversity, inclusion, and belonging initiatives and effectively communicate the company's mission and culture.

Sr. Solution Engineer - State & Local Government

Company: Esri

Location: USA

Posted Dec 14, 2024

This job posting is for a GIS subject matter expert position at Esri, a company committed to customer success and innovation. The role involves building relationships, presenting and demonstrating Esri software, and solving problems using GIS technology. The ideal candidate should have 5+ years of experience with Esri technology, broad knowledge of ArcGIS, and experience in technical consulting and conceptual solution design. The position offers competitive total rewards, including health and welfare benefits, 401k and profit-sharing programs, and personal and professional growth opportunities.

PAM Engineer - CyberArk/BeyondTrust

Company: GuidePoint Security

Location: USA

Posted Dec 14, 2024

GuidePoint Security is hiring a PAM Engineer for a fully remote role. The position requires relevant experience with CyberArk Delinea or BeyondTrust, with CyberArk being highly preferred. The PAM Engineer will work on implementing PAM programs for large companies in the US, collaborating with other engineers and architects. The role offers unlimited PTO, regular feedback, and opportunities for growth.

Paid Media Specialist

Company: Ahrefsjobs

Location: USA

Posted Dec 14, 2024

The text is a job description for a Paid Media Specialist at Ahrefs. The role requires a technical expert in ad platforms and campaign orchestration, with a proven ability to set up, optimize, and analyze high-performing campaigns. The ideal candidate should have a creative flair, a keen eye for compelling advertising, and the ability to make even the most technical features engaging and exciting for the audience. The role involves campaign management, data analysis and reporting, messaging and copywriting, and strategy development.

Customer Success Engineer

Company: Cribl

Location: USA

Posted Dec 14, 2024

The Customer Success Engineer (CSE) role at Cribl is a highly technical position that involves acting as a trusted advisor to customers, coordinating and strategizing across several functions, and driving the entire Customer Success lifecycle. The ideal candidate should have minimum of 5 years of experience in a related function with direct customer advocacy and engagement experience, and a customer-first mindset with great communication and relationship management skills.

Senior Operations Manager, Predictive Analytics

Company: Carrot Fertility

Location: USA

Posted Dec 14, 2024

The text describes a job posting for a Senior Director of Operations position at Carrot Fertility, a leading global fertility and family-building platform. The role involves driving operational processes surrounding key staffing decisions, building relationships with cross-functional stakeholders, and defining and updating business assumptions. The team is composed of highly talented team members supporting every aspect of the operational functions at Carrot. The position requires 8+ years of experience in capacity planning or demand and supply management, expert spreadsheet proficiency, and experience working with WFM tools. The starting base salary for this position will range from $123,000 to $140,000.

Senior Art Director

Company: Kajabi

Location: USA

Posted Dec 14, 2024

Kajabi is looking for a Senior Art Director to join their in-house brand team. The role involves creating multi-platform marketing campaigns and activations across their portfolio of products. The ideal candidate has deep experience in leading and creating work for the world's most recognized brands and has a solid understanding of advertising, brand building strategy, and storytelling.

Manager, Revenue Cycle

Company: Octave

Location: USA

Posted Dec 14, 2024

The text describes a high-growth mental health startup, Octave, that offers behavioral health services with a focus on quality and affordability. The startup is looking for a Revenue Cycle Operations Manager to support the Revenue Cycle team and collaborate with Revenue Operations leadership. The manager will oversee and optimize the entire revenue cycle process, manage a team of professionals, and ensure accurate and timely billing, coding, and collections. The manager will also work closely with various departments to align revenue cycle activities with organizational goals and provide strategic leadership and operational support as the department scales. The company values empathy, kindness, human beings first, tackling intractable problems, no bystanders, no stars, no tourists, partnership, quality at scale, progress is a process, and there are people behind every data point.

Staff Product Manager (Database Server)

Company: EDB

Location: USA

Posted Dec 14, 2024

The position is a remote role for candidates based in the US. The company is looking for a Staff Product Manager with experience driving complex technical products for enterprise-class data intensive products. The role requires specific technical knowledge with distributed database systems and highly available products. The impact of the role includes working cross-functionally, collaborating with customers, and leading initiatives that leverage modern database technologies and AI.

Technical Account Manager

Company: Lavendo

Location: USA

Posted Dec 14, 2024

The company is a publicly traded AI revolution leader offering an AI-centric cloud platform for AI development. They provide cutting-edge infrastructure, including large-scale GPU clusters, cloud platforms, tools, and services for Fortune 1000 companies, top-tier innovative startups, and AI researchers. The company is committed to sustainable AI infrastructure and operates one of the most powerful commercially available supercomputers.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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