Technical Support Jobs in USA

423,209 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Patient Services Representative

Company: EQUIP Health

Location: USA

Posted Dec 14, 2024

Equip is a leading virtual evidence-based eating disorder treatment program founded in 2019. They offer a unique culture, dedicated care team, and have served thousands of patients and families. They are looking for a Patient Service Representative to join the Admissions team.

Solutions Architect

Company: Ardent

Location: USA

Posted Dec 14, 2024

Ardent is seeking a Solution Architect to join their team. The role involves designing and delivering innovative enterprise-grade solutions, working closely with cross-functional teams, and driving the adoption of modern practices. The company values collaboration, compliance, and continuous improvement.

Account Executive

Company: BigCommerce

Location: USA

Posted Dec 14, 2024

BigCommerce is a mission-driven company that aims to help merchants grow their businesses by providing the best ecommerce platform. They are committed to growing their employees and customers, and have been recognized for their product and workplace culture. They are seeking a driven Account Executive to join their growing sales team and drive new and expansion revenue.

Marketing Operations Specialist

Company: Immersive Labs

Location: USA

Posted Dec 14, 2024

Immersive Labs is a leading cyber resilience company with a people-centric approach. They offer a SaaS platform for continuous cyber capability assessment, building, and proving through real-life simulations. Founded in 2017, they have secured over $180 million in funding and are used by major brands like Citi, Pfizer, Daimler, Humana, and HSBC. They are seeking a Marketing Operations Specialist to optimize processes, manage data integrity, and support campaign execution.

Senior AI Solutions Engineer, Pre-Sales

Company: Weights & Biases

Location: USA

Posted Dec 14, 2024

Weights and Biases is a Series C company with $250M in funding and over 200 employees, serving over 1000 customers and more than 30 foundation model builders. They are hiring an AI Solutions Engineer to work with sophisticated ML teams, uncovering their needs and improving workflow. The role involves demonstrating Weights and Biases functionality, designing and executing proof of values, and securing technical success. The company values machine learning experience, customer orientation, and collaboration with top ML companies.

Solutions Architect

Company: Keyfactor, Inc.

Location: USA

Posted Dec 14, 2024

The Solutions Architect role at Keyfactors involves guiding enterprise customers through implementing and integrating Keyfactors solutions, working directly with customers to install software components, and providing input into the products strategic roadmap. The position is based in the United States and can be performed remotely. Responsibilities include assisting customers in designing and implementing solutions, leading design workshops, ensuring customer preparation, implementing solutions using a collaborative approach, and promoting continuous improvement. The ideal candidate has 5-7 years of experience in customer-facing technical roles within large enterprise IT environments.

Account Executive

Company: Halborn

Location: USA

Posted Dec 14, 2024

Halborn is a global cybersecurity company founded in 2019 to address the evolving challenges in the cryptocurrency industry. They offer remote positions to top-tier web3 native organizations, Fortune 500 enterprises, and gaming companies. The company values independence, learning, and making a big impact in cutting-edge technologies. They offer full-time salaries, equity, unlimited vacation days, company laptops, and health insurance. The sales role involves sourcing opportunities, conducting meetings, developing account strategies, negotiating deals, and providing forecasts.

Principal Architect - PAM Enablement

Company: Saviynt

Location: USA

Posted Dec 14, 2024

Saviynt is a company that offers an identity authority platform to help organizations protect themselves in a digital transformation world. They are looking for a Principal Architect in PAM Enablement to help implement their PAM product line and train new hires. The role requires 6+ years of experience in the education/training industry, strong technical knowledge of PAM products, and the ability to create engaging training content.

Sales and Use Tax Manager

Company: Dropbox

Location: USA

Posted Dec 14, 2024

The role of Tax Manager at Dropbox involves leading Sales and Use Tax operations, overseeing tax compliance, and managing tax audits. The candidate should have 6+ years of Sales Tax experience, strong tax accounting skills, and experience with Oracle ERP and Vertex systems. The role requires improving processes, implementing best practices, and staying updated on US Sales and Use Tax legislative developments.

Engineering Manager - Guest Displays and Platform

Company: Airbnb

Location: USA

Posted Dec 14, 2024

The role involves leading engineering planning and delivery of new and improved guest-facing features for Airbnb's core lines of business. The candidate should have 35+ years of engineering management experience, expertise with both backend and client systems, excellent communication skills, and a end-to-end product-oriented mindset.

Senior Manager - Business Affairs

Company: R/GA Careers Page

Location: USA

Posted Dec 14, 2024

The RGA Content Team is seeking a Senior Business Affairs Manager to manage fiscal and legal client responsibilities across simultaneous content productions. The ideal candidate is interested in creating unique content and supporting a department that will develop unprecedented work. The role involves talent and partner contracting, legal and rights management, production oversight, talent and budget management, music and licensing, and collaboration and record-keeping.

Senior Data Analyst/Steward

Company: Omnidian

Location: USA

Posted Dec 14, 2024

Omnidian is building a sustainable future for the planet by ensuring IoT-enabled distributed energy assets perform at their best through passionate teams, innovative technology, and an amazing customer experience. They are a well-funded growth-stage B Corp certified company looking for a Senior Data Analyst Steward to drive their Data Governance efforts and create a best-in-class metrics program and culture.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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