Technical Support Jobs in USA

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Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Technical Marketing Writer

Company: Expel

Location: USA

Posted Dec 14, 2024

Expel is seeking a technical content writer with a passion for cybersecurity and a strong understanding of the industry. The role involves developing and editing technical marketing content, interviewing security experts, and working cross-functionally with various teams. The ideal candidate should have 8+ years of B2B enterprise tech writing experience and a Bachelor's degree.

Field Operations Engineer

Company: KoBold Metals

Location: USA

Posted Dec 14, 2024

KoBold is a leading independent mineral exploration company and technology developer, known for its innovative AI models and sensor technology. They have made significant discoveries, including one of the best copper deposits ever found, and are working on a worldwide dataset to accelerate the discovery of critical battery metals. The company is privately held and has attracted investments from prominent institutional asset managers, technology venture capitalists, and natural resources companies.

Credentialing Coordinator

Company: Nava

Location: USA

Posted Dec 14, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have been trusted by federal, state, and local government agencies since 2013 to build transformative digital services. Nava focuses on populations that are the least protected and aims to restore trust between people and public institutions. They offer client services, expertise, and problem-solving methodology to government clients, helping them improve their products and services for their users and beneficiaries. The Credentialing Coordinator role at Nava involves managing employee and contractor credentials, onboarding new hires, and ensuring compliance with federal, state, and organizational standards. The role requires strong organizational skills, problem-solving abilities, and experience in credentialing HR operations or a similar role. Nava offers competitive benefits, generous time off, and a parental leave policy. They are an equal opportunity employer committed to diversity and inclusion in the workplace.

People Business Partner

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

The text describes a job position for a People Business Partner at Restaurant365, a SaaS company disrupting the restaurant industry. The role involves strategic and operational involvement in human resource disciplines, working closely with senior leadership teams to develop and execute a holistic workforce strategy. The individual will provide coaching, counsel, and support to senior leaders, people managers, and employees, and will identify issues, diagnose root causes, and offer recommendations to match people strategies to business strategies.

Senior Unreal Engineer (PC & Mobile)

Company: Demiurge Studios

Location: USA

Posted Dec 14, 2024

Demiurge Studios is seeking outstanding engineers with a passion for gameplay, UI tools, and performance optimization to join their team. They offer a collaborative environment, cohesive development teams, and the opportunity to work on games for PC, Android, and iOS devices. The studio is committed to balanced and sustainable development and offers a flexible work environment, generous PTO, medical benefits, and more.

Senior Manager, Corporate Finance

Company: Red Canary

Location: USA

Posted Dec 14, 2024

The job posting is for a Senior Manager Corporate Finance at Red Canary. The role involves overseeing and optimizing the company's capital structure, driving strategic financial initiatives, and leading efforts to support long-term corporate growth and value creation. The ideal candidate should have 8+ years of experience in FP&A Corporate Finance, strong leadership skills, and proficiency in financial modeling tools. The position requires managing and influencing stakeholders, translating data into actionable insights, and working autonomously in a fast-paced environment.

Engagement Marketing Manager

Company: LearnLux

Location: USA

Posted Dec 14, 2024

The text describes a remote-first role at LearnLux, a company providing workplace financial wellbeing services. The position involves supporting growth, creating marketing strategies, and managing client events. The role requires 3+ years of marketing experience and is a full-time position with benefits. LearnLux values diversity and inclusion.

Principal Support Engineer

Company: EDB

Location: USA

Posted Dec 14, 2024

The job description is for a Principal Support Engineer role in the US, working remotely on a global team. The role involves technical leadership, managing Postgres databases, and providing guidance to clients. The candidate should have 10+ years of experience, including 7+ years in Data Warehouse solutions, and knowledge in Kubernetes, monitoring tools, and cloud service environments. The role requires strong communication skills, time management, and the ability to work in shifts and on weekends.

Solutions Engineer Support Specialist

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They value empowering team members and constantly evolving to be Best in Class. This role involves administrative support to the Sales Engineering team, managing demo and project requests, and tracking key metrics. The ideal candidate has 12 years of experience in sales support or customer service, strong organizational skills, and experience with CRM systems.

Senior Content Marketing Writer

Company: Cobalt

Location: USA

Posted Dec 14, 2024

Cobalt is seeking a Senior Content Marketing Writer to elevate their in-house content program and support complex marketing campaigns. The role involves crafting high-quality engaging content for every stage of the buyer's journey, ensuring alignment with key cybersecurity trends and business objectives. The writer will serve as the primary editor, ensuring a consistent style, tone, and voice across all written materials. This position will position Cobalt as a leader in Offensive Security while driving customer engagement and decision-making.

Associate General Counsel

Company: Quantum Metric

Location: USA

Posted Dec 14, 2024

Quantum Metric is a leading Continuous Product Design company that helps organizations understand the digital customer journey. They capture insights from 40% of the world's internet users, supporting nationally recognized brands. The company has been named to the Inc 5000, Deloitte 500, and Best Places to Work lists. They offer competitive compensation, benefits, and a flexible work environment.

Demand Generation Programs Manager

Company: WatchGuard Technologies, Inc.

Location: USA

Posted Dec 14, 2024

The Demand Generation Programs Manager role at WatchGuard is a critical position in developing, executing, and optimizing the company's digital marketing and go-to-market strategy. The role involves leading a team, working closely with other marketing organizations, managing third-party vendors, and reporting on program performance. The successful candidate will have a minimum of 7 years of marketing or channel marketing experience, prior experience with technology and cybersecurity solutions, and strong project management skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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