Technical Support Jobs in USA

423,296 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Contributing Faculty BSN Tempo Nursing

Company: Adtalem Global Education

Location: USA

Posted Dec 13, 2024

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the US and other countries. They offer more than 100 online degree and certificate programs for students pursuing a bachelor's, master's, doctoral, or certificate. The university has graduated over 174,000 students and is accredited by the Higher Learning Commission. The role is remote if you live over 50 miles from Adtalem offices. The faculty subject matter experts (SMEs) are student-facing faculty roles, responsible for serving as the central academic content support for Tempo Learning students. They hold weekly office hours, respond to student questions, and use detailed rubrics to validate student assessment. They also play a crucial role in the development, review, and ongoing improvement of the CBE curriculum.

Senior Corporate Counsel

Company: Impossible Foods

Location: USA

Posted Dec 13, 2024

Impossible Foods is seeking a Senior Corporate Counsel to handle various aspects of the corporate team, with a focus on international subsidiary management, corporate expansion, treasury, state and blue sky compliance, international board and governance, equity administration, and other general corporate transactions. The role offers a competitive salary range, equity, benefits, and a bonus plan.

Onboarding Manager - Weekend Coverage

Company: Mercury

Location: USA

Posted Dec 13, 2024

Mercury is a financial technology company building a banking stack for startups. They have grown to over 100,000 startups and small businesses since launching in 2019. They are looking for an Onboarding lead to join their team as they continue to scale. The role involves managing a team of specialists, creating efficient processes, and overseeing project execution. The company is a financial technology company, not a bank, and provides banking services through Choice Financial Group and Evolve Bank & Trust®.

Senior Product Manager - Accounting User Experience

Company: Mercury

Location: USA

Posted Dec 13, 2024

Mercury is a financial technology company that aims to create a new way for entrepreneurs to experience their business finances. The company is building a new accounting experience that will give business owners a clearer picture of their business health and help them collaborate seamlessly with their accountants for tax time. The role of a Senior Product Manager in Accounting User Experience is to guide the creation of a product that brings clarity and perspective to business owners without bogging them down in the technicalities of accounting. The product should make the complicated feel simple, the stressful feel manageable, and the mundane feel helpful. The role requires 5+ years of relevant product management experience in a growth stage technology company working directly with engineers and designers on user-facing products.

Senior Solutions Engineer

Company: Twilio

Location: USA

Posted Dec 13, 2024

Twilio is seeking a Senior Solutions Engineer to join their remote team. The role involves partnering with Account Executives to execute presales activities, becoming an expert in Segments products, leading technical evaluations with prospects, and acting as a trusted advisor to customers. The company values diverse experiences and encourages applicants with alternative experiences to apply. The role is remote and not eligible for hire in certain locations. Twilio offers competitive pay, generous time off, healthcare, and retirement savings.

Creative Director

Company: Upwork

Location: USA

Posted Dec 13, 2024

Upwork is a global work marketplace that serves businesses and individuals, with a focus on creative roles. The Creative Director position involves leading a team to define the brand voice and character, driving strategic alignment, and elevating the Upwork brand. The role requires leadership across art and copy disciplines and driving integrated creative strategies.

Practice Manager - Data Science, AI and ML

Company: Rackspace

Location: USA

Posted Dec 13, 2024

The role of a Practice Manager in the Data Science AI and ML practice at Rackspace involves being a subject matter expert, leading projects, managing direct reports, and acting as a leader within the practice. The manager will be technically focused, understand business planning, and provide tactical scope to business representatives. They will educate customers on data science and AI solutions, help with cloud migrations, and lead deep solutions and architectural discussions. The manager will also collaborate in setting up go-to-market strategies, travel up to 50% of the time, and foster an aspirational working culture within the team.

Lead Customer Success Manager

Company: Clari

Location: USA

Posted Dec 13, 2024

Clari is seeking a passionate Principal Customer Success Manager to join their enterprise team. The role involves building strategic partnerships with enterprise customers, collaborating with other teams to set them up for success, and acting as a trusted strategic advisor to optimize revenue processes with Clari. The position is fully remote and offers competitive wages, benefits, and a supportive culture.

Sales Development Representative

Company: Newsela

Location: USA

Posted Dec 13, 2024

The role of a Sales Development Representative (SDR) at Newselas involves supporting aggressive growth by researching, prospecting, and qualifying leads. The SDR will collaborate with the Sales organization to inform strategy and process, and will be the initial point of contact with prospects. The role requires 1+ year of lead generation or inside sales experience, and the SDR will use their Salesforce and sales process training to manage a pipeline and meet team goals. The compensation includes a base salary, target commission, and incentive stock options.

Director - Data Infrastructure

Company: 1Password

Location: USA

Posted Dec 13, 2024

1Password is looking for a senior organizational leader to manage their Data Infrastructure organization, which includes data platform, data engineering, and analytics engineering. The ideal candidate should have experience leading large teams of managers and data engineers, have a passion for building inclusive and collaborative teams, and have over 5 years of experience managing engineers, including at least 3 years of managing managers. They should also have experience managing multiple engineering teams and delivering projects that span multiple teams. The candidate should be able to interact with internal customers and help translate their feedback into actionable tooling requests. They should have a strong understanding of the tools and processes used in modern data environments and excellent written and oral communication skills.

Regional Director, Mid-Market Sales - Segment

Company: Twilio

Location: USA

Posted Dec 13, 2024

Twilio is seeking a Regional Sales Director MidMarket to lead a team of Account Executives in driving opportunities through the entire sales cycle. The right candidate is passionate about coaching, career development, new logo acquisition, and scaled customer expansion. The role involves managing a team, driving the sales process, executing GTM strategies, and engaging with high-growth technology companies.

Senior Machine Learning Engineer

Company: General Motors

Location: USA

Posted Dec 13, 2024

The Senior ML Engineer will be responsible for building and scaling the LiftIQ Marketing Experimentation and Optimization Platform. They will collaborate with cross-functional teams and stakeholders to ensure business acceptance of models, metrics, visualization, and experiment performance. The role requires strong programming skills in Python, Spark, and expertise in Machine Learning Algorithms and Techniques. The candidate must have 5+ years of experience in full-stack software development, machine learning, data science, or quantitative insights. They should also have experience leading technical teams and managing stakeholders.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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