Technical Support Jobs in USA

423,296 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Manager, Engineering - Partnerships

Company: MyFitnessPal

Location: USA

Posted Dec 11, 2024

MyFitnessPal is seeking a Software Engineering Manager to lead a cross-functional team in building external partnerships within their mobile ecosystem. The role involves creating engaging experiences for customers and building products for enterprise partners to enroll, manage, and incentivize users. The manager will be responsible for the team's ability to support the product squad's objectives, ensure high-quality, scalable, and efficient solutions, and act as a primary technical point of contact for external partners.

Staff Machine Learning Engineer

Company: generalmotors

Location: USA

Posted Dec 11, 2024

The role of ML Engineer at GM is to drive the vision and execution of the Marketing Experimentation and Optimization Platform. The individual will collaborate with cross-functional teams, work closely with stakeholders, and develop platforms, tools, and democratized capabilities to optimize ROI. The candidate should have a Bachelor's degree in computer science, Data Science, or a related quantitative field, and 58+ years of experience in full-stack software development, machine learning, data science, or quantitative insights. The role is based remotely with the expectation of reporting to Atlanta, Austin, Detroit, Warren, or Mountain View three times a week.

Senior Solution Architect

Company: EDB

Location: USA

Posted Dec 11, 2024

The job description for a Senior Solution Architect specializing in EDB Postgres AI involves working onsite with clients to architect, deploy, and optimize EDB Postgres AI-based solutions. The role requires deep embedding within client teams to tackle their challenges, combining hands-on engineering expertise with a consultative approach. The impact of this role includes data architecture, engineering, client-focused problem solving, deployment and integration, operational excellence, optimization and troubleshooting, client enablement and training, and innovation and thought leadership.

Solutions Consultant - Health Insurance

Company: Gradient AI

Location: USA

Posted Dec 11, 2024

Gradient AI is a leading provider of AI solutions for the Group Health and PampC insurance industries. Their solutions improve loss ratios and profitability by predicting underwriting and claim risks with greater accuracy, reducing quote turnaround times and claim expenses through intelligent automation. The company's SaaS platform leverages a vast industry data lake, providing insurers with high-resolution, data-driven insights. Gradient AI has experienced strong growth and recently raised $56 million in Series C funding. They are looking for a Solutions Consultant to drive effective implementations of their predictive analytics AIML solutions for underwriting and claims health clients.

Senior Customer Success Manager

Company: Freshworks Inc

Location: USA

Posted Dec 11, 2024

Freshworks is a company that provides cloud-based software solutions for customer experience, CRM, and IT service management. They offer a suite of products including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company is recognized for its TrustRadius Top Rated Software ratings and G2 Best of Awards. As a Senior Customer Success Manager, you would work with large and strategic customers to help them realize the value of the software and drive customer success.

Data Analyst

Company: Blue Orange Digital

Location: USA

Posted Dec 11, 2024

Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm. They help companies make sense of their business challenges using modern data analytics techniques, visualizations, and AI/ML. The company is looking for an experienced Data Analyst with expertise in data exploration, modeling, SQL, statistical analysis, data validation, and visualization. The ideal candidate will have a BA or BS degree in a technical or quantitative field and experience in the Financial Services industry.

Associate Integration Engineer

Company: Protegrity

Location: USA

Posted Dec 11, 2024

Protegrity is seeking a passionate and talented Associate Integration Engineer to join their North America Field Delivery Team. This remote role involves data protection and privacy, with a focus on integration standardization and customer-centric solutions. The ideal candidate should have experience in cloud technology, DevOps, Scrum principles, and a strong understanding of data protection solutions.

Senior Software Engineer - Design Systems

Company: Webflow

Location: USA

Posted Dec 11, 2024

Webflow is seeking a Senior Software Engineer to build and maintain their internal design system, Spring, which powers the design language and guidelines for UI components, icons, accessibility, content, and interactions across multiple Webflow applications. The role offers a competitive cash compensation package, remote work opportunities, and a focus on improving efficiency, planning, and evangelizing Spring. The ideal candidate should have 5+ years of experience as a FEUI engineer and 12+ years with design systems, proficiency in advanced React and CSS patterns, and a proven track record of launching and driving design system adoption. The company values customer experience, heartfelt urgency, saying the hard thing with care, and making meaningful impact.

Sales Executive

Company: G-P

Location: USA

Posted Dec 11, 2024

Global Partners is a company that aims to break down barriers to global business and enable opportunities for everyone. They have a remote-first and diverse team worldwide, with a focus on innovation, personal growth, and recognition. They offer an industry-leading SaaS-based global employment platform that enables customers to expand into 180+ countries. The company values its employees and offers excellent benefits and perks. They are looking for a Sales Executive with 5+ years of experience in technology sales, data-related software, and cloud-based applications.

People Partner

Company: EDB

Location: USA

Posted Dec 11, 2024

The text describes a role in Benefits Administration, which involves managing and overseeing daily operations of employee benefits programs, enrolling new employees, managing the annual open enrollment cycle, and handling leave of absence processes. The role also includes maintaining compliance with regulations, preparing reports, updating benefit policies, serving as a point of contact for employee inquiries, providing education and resources, and managing vendor relationships. The candidate should have 35 years of experience in benefits administration and strong knowledge of regulations.

Head of Global Travel - Sales

Company: StackAdapt

Location: USA

Posted Dec 11, 2024

StackAdapt is a remote-first company looking for a sales professional with strong relationships in the travel industry and major advertising brands to drive revenue and activation across their travel advertising solutions. The role involves cross-functional collaboration, programmatic travel solutions sales, building travel playbooks, hiring and training a sales team, and more.

Senior Software Engineer - Experimentation (Nimbus)

Company: Mozilla

Location: USA

Posted Dec 11, 2024

Mozilla Corporation is a nonprofit that has shaped the internet for the better over the last 25 years. They are looking for a new engineer to join their Nimbus team, which focuses on automated experimentation and feature delivery. The role involves designing and building robust scalable systems, helping reimagine content personalization, participating in mentoring and knowledge sharing, and being accountable for the operation of services. The candidate should have at least 4 years of professional experience in software engineering, Python or Rust, and experience with API design and development. They should also have experience with distributed teams and good communication skills. Mozilla offers generous performance-based bonus plans, rich medical dental and vision coverage, and other benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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