Technical Support Jobs in USA

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Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Principal Software Engineer

Company: Nuna

Location: USA

Posted Dec 08, 2024

Nuna Engineering is a team building technology to help users understand healthcare data while ensuring its integrity, security, and privacy. They work on joining streams of data, building data warehouses, and creating visualizations and dashboards. They aim to create a creative, collaborative environment with best practices in code review, readability, maintainability, and security. The Principal Engineer will lead in designing and implementing robust backend systems and APIs for a consumer product platform, collaborate with cross-functional teams, mentor a team, and drive initiatives to optimize system performance.

Senior Hardware Recruiter

Company: Red Cell Partners

Location: USA

Posted Dec 08, 2024

Red Cell Partners Talent is seeking a Senior 1099 Recruiter for a remote contract basis. The ideal candidate will focus on recruiting top-tier talent for hardware roles in a power engineering startup incubation. The contract is for a minimum of 3 months with the possibility of extension.

Account Executive - Large Enterprise (Healthcare)

Company: Sprout Social

Location: USA

Posted Dec 08, 2024

Sprout Social is looking for a highly driven and tech-savvy Account Executive with strong business acumen to join their expanding Large Enterprise sales team. The ideal candidate has experience selling to large enterprise organizations, a proven track record of success, and experience selling to the Healthcare industry. The role offers a competitive on-target earnings (OTE) of $25,000,000 annually, as well as benefits such as insurance, flexible paid time off, high-quality equipment, wellness initiatives, ongoing education and development opportunities, and a growing corporate social responsibility program. The role requires travel to meet with high-potential prospects and critical customers.

Senior Program Manager

Company: Pax8

Location: USA

Posted Dec 08, 2024

The Communications Project Management team is a vital part of Pax8 Corporate Communications, supporting growth and operations by managing relationships with stakeholders, driving projects to completion, and developing communications strategies. The Senior Program Manager, with experience in program management, project management, and process management, will play a crucial role in developing intake processes, increasing alignment and productivity, and managing editorial calendars and resources. Essential responsibilities include maintaining the global editorial calendar, developing and managing a project intake team, establishing project evaluation processes, providing governance leadership, and ensuring projects have the right resources. The ideal candidate should have a Bachelor's Degree in Business Communications or related field, 6+ years of work experience, 4+ years of people management experience, and 1+ years of community affairs or communications experience.

Product Marketing Enablement & Content Manager

Company: Appen

Location: USA

Posted Dec 08, 2024

Appen is seeking a Product Marketing Enablement and Content Manager to ensure internal crowd and delivery teams have the necessary knowledge, tools, and resources to deliver exceptional results. The ideal candidate will excel in content creation, management, enabling teams, release communication, training, and technical documentation.

Insurance Staff Accountant

Company: Outdoorsy

Location: USA

Posted Dec 08, 2024

Outdoorsy is a global RV rental and outdoor experiences marketplace that has grown to over $1B in total transactions. They are passionate about their customers, collaborative consumption community, and entrepreneurship. They have been recognized by Forbes as one of the best startup employers in 2020 and 2021. They are looking for a detail-oriented Insurance Staff Accountant to join their team.

Highspot Administrator

Company: Workiva

Location: USA

Posted Dec 08, 2024

Workiva is seeking a Highspot Administrator with experience in sales-focused SaaS productivity tools. The ideal candidate will become the primary administrator for their sales content and training tool, Highspot, and work collaboratively with stakeholders to optimize and customize the platform. They will also be responsible for analyzing data, training the sales team, and ensuring alignment with sales strategies and goals.

People Operations Generalist

Company: Red Cell Partners

Location: USA

Posted Dec 08, 2024

The role is for a seasoned early-stage startup professional to serve as the first dedicated People Ops hire. The generalist will have an immediate impact in shaping the company culture, defining the employee experience, driving employee engagement, and ensuring high-performance talent acquisition. The role will initially focus on talent acquisition and growing into a larger role covering the People Operations lifecycle.

Senior Backend Engineer - Access Control

Company: Webflow

Location: USA

Posted Dec 08, 2024

Webflow is a Website Experience Platform that empowers marketing teams to visually build, manage, and optimize stunning websites with AI-driven personalization. They are looking for a Senior Backend Engineer to build and maintain the Roles and Permissions framework and features for customer access control. The role is remote, first-time friendly, and offers competitive compensation, benefits, and wellness programs.

Senior Customer Success Manager - (Sustainability)

Company: Workiva

Location: USA

Posted Dec 08, 2024

Workiva Senior Customer Success Managers are vital members of the customer-facing team, serving as the primary contact to manage the entire customer lifecycle, emphasizing business outcomes, identifying growth opportunities, and ensuring value realization in high-value named accounts. Their mission is to maximize customers' return on investment (ROI) in the Workiva Platform, building strong relationships with key stakeholders, and serving as a strategic advisor. They will drive widespread adoption through effective onboarding, training, and support.

Senior Director of Channels

Company: SecurityScorecard

Location: USA

Posted Dec 08, 2024

SecurityScorecard is seeking a dynamic Senior Director of Channels to lead and expand their channel strategy during an exciting period of growth. The role requires an experienced leader who can drive high-performance results, foster strong cross-functional collaboration, and deliver meaningful insights to enhance partner relationships and business growth.

Activation Manager

Company: Vonage

Location: USA

Posted Dec 08, 2024

The role of an Activation Manager at Vonage involves building customer relationships, aligning resources with customer activation goals, and developing customer-focused solutions. The manager engages with new customers, performs basic data collection, identifies customer blockers, and serves as a liaison for revenue activation. They must meet annual revenue goals, document customer responses, and work with internal teams to improve processes. The role requires a Bachelor's degree, prior experience, strong interpersonal skills, and analytical skills. Benefits include medical coverage, HSA, income protection, maternity leave, 401k contributions, unlimited discretionary time off, paid volunteer days, tuition reimbursement, a voluntary legal plan, OPEP, and discounted insurance. The role is open to remote candidates in the USA with legal authorization to work.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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