Technical Support Jobs in USA

423,297 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Manager, Data Science - Marketing

Company: Figma

Location: USA

Posted Dec 09, 2024

Figma is seeking an experienced Data Science Manager for their Marketing team to lead a team in delivering strategic insights and building data products for optimized go-to-market activities. The role requires a strong background in collaborating with marketing teams, managing high-output data science teams, and influencing marketing functions. The ideal candidate should have a firm knowledge of statistical methods and proficiency in leveraging data and metrics for business decisions.

Senior Solutions Architect

Company: Metalab

Location: USA

Posted Dec 09, 2024

Metalab is seeking a remote candidate within CST to BRT time zones for a role involving designing and architecting products. The role requires technical expertise, collaboration with teams, and leading the technical design of behind-the-scenes systems. The company values thoughtful collaboration, strong processes, and freedom for people to be themselves.

Claims Examiner - Workers Compensation

Company: Sedgwick

Location: USA

Posted Dec 09, 2024

The text describes a career opportunity at Sedgwick, a company that values its employees and offers a positive work environment. The role involves managing complex workers' compensation claims, negotiating settlements, and ensuring timely and cost-effective claims resolution. The company offers a comprehensive benefits package and is an Equal Opportunity Employer.

Manager - Customer Education

Company: UpGuard

Location: USA

Posted Dec 09, 2024

UpGuard is looking for a Manager Customer Education to lead the development of a comprehensive knowledge base and customer education content. The role involves building and managing a robust library of tutorials, product guides, FAQs, and other resources to empower customers and support their product journey. The Manager Customer Education will also drive self-service adoption, help customers maximize their use of UpGuard's products, and reduce reliance on direct support.

Product Designer

Company: Auria

Location: USA

Posted Dec 09, 2024

Auria is seeking a Product Designer with 10+ years of experience to support the United States Space Force in designing and developing applications for space dominance missions. The role requires experience in DoD software development programs, space software design, and USSFUSAF software design. Auria is a provider of solutions and software in support of complex Space National Security and Cyber missions, offering a rich benefits package and commitment to diversity and inclusion.

Staff Engineer - Frontend

Company: Andela

Location: USA

Posted Dec 09, 2024

Andela, a global talent marketplace, is seeking a Staff Engineer for Frontend to drive technical excellence and establish frontend architecture standards. The role involves technical leadership, establishing and evolving frontend development standards, leading initiatives to improve performance, accessibility, and user experience, and collaborating with design and product teams. The required experience includes 10+ years of professional frontend engineering experience and 7+ years of technical leadership experience. The role offers a total compensation range of $175,000 to $215,000 per year plus equity.

Principal Product Manager - SaaS

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

The text describes a Principal Product Manager SaaS Platform role at AffiniPay, focusing on ensuring scalability, configurability, and integration of the SaaS platform. The role involves collaborating with engineering teams, driving a shared identity service, and ensuring regulatory compliance. The ideal candidate should have a deep understanding of software platform product architecture, strong analytical skills, and a customer-focused approach.

Account Executive - New Business

Company: Measured

Location: USA

Posted Dec 09, 2024

Measured is a company that aims to help customers make the most of their marketing dollars by providing incrementality measurement and optimization services. They value curiosity, integrity, customer obsession, and employee belonging. They promote diversity and inclusivity, provide equal employment opportunities, and are looking for a strategic Account Executive to join their Growth team.

Associate Product Manager - CASEpeer

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

The text describes a job posting for an Associate Product Manager at AffiniPay, a legal practice management solution for Personal Injury Law. The role involves leading a team to define, deliver, and measure product opportunities, collaborating with UX and Engineering, and preparing clear presentations to communicate with customers, colleagues, and superiors.

Senior Data Scientist, Commercial Strategy

Company: Thumbtack

Location: USA

Posted Dec 09, 2024

Thumbtack is a virtual-first company that empowers data scientists to use data to guide business decisions. The Data Science team collaborates with partners across the company to solve analytically challenging problems. The Senior Data Scientist role involves partnering with product and operations leaders to shape the strategy for the Commercial Strategy team, measuring and testing the impact of new projects and ventures, and building many new processes from scratch.

Senior Website Services Specialist

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

This is an exciting opportunity for a Senior Website Services Specialist to lead in maintaining and enhancing customer websites, building strong relationships, and shaping impactful online experiences. The role involves managing client relationships, maintaining a ticketing system, fostering strong partnerships, defining project deliverables, collaborating with customers, overseeing multiple content management systems, crafting and editing web content, acting as a liaison between teams, identifying opportunities for product enhancement, and training new team members.

Senior Manager, Product Design

Company: Onebrief

Location: USA

Posted Dec 09, 2024

Onebrief is a revolutionary platform for military staff workflows and operational planning, designed to enable smarter real-time decisions with unparalleled collaboration features, AI-enhanced tools, and customizable workflows. Founded in 2017, Onebrief has raised $53M+ and counting from leading venture investors. The Product Design leader will shape and develop the end-to-end military planning tool, leading a team of Product Designers to understand customer pain points and translate them into simple and effective design solutions.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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