Technical Support Jobs in USA

423,297 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Copywriter

Company: PDI Technologies

Location: USA

Posted Dec 08, 2024

PDI Technologies is a global team committed to excellence, collaboration, and driving real impact. They offer cutting-edge technology solutions for convenience retail and petroleum brands, focusing on growth and operational efficiency. The Senior Copywriter role involves creating compelling copy for various promotional materials, managing and editing creative content, and collaborating with internal and external teams. The company offers a well-rounded benefits program, competitive salary, and a quarterly perks program.

Director Customer Support

Company: HappyCo

Location: USA

Posted Dec 08, 2024

HappyCo is a company that values growth and offers a flexible, supportive culture. They are looking for an experienced Director of Customer Support to join their team. The role involves defining and implementing a customer support strategy, setting objectives and KPIs, and ensuring team performance meets industry standards. The company also emphasizes a customer-centric culture, high collaboration, and continuous improvement.

Motion Graphics | Video Editor

Company: Somnio

Location: USA

Posted Dec 09, 2024

Somnio is seeking a Freelance Motion Graphics Video Editor to collaborate with their creative department. The role involves designing and animating engaging motion graphics, editing video content, and collaborating with in-house teams. The ideal candidate should have proven experience in motion graphics design and video editing, proficiency in Adobe After Effects and Premiere Pro, a strong creative vision, and excellent communication skills. The position offers flexibility, the opportunity to work on high-impact projects, and collaboration with a passionate team of creatives.

Senior Software Engineer - Quality Engineering

Company: Airbnb

Location: USA

Posted Dec 09, 2024

The Quality Engineering team at Airbnb is seeking a Senior Software Engineer to help ensure quality at scale. The role involves architecting and developing test tools, environments, and frameworks, as well as leading design reviews and guiding designs to improve modularity and testability. The team values complex systems, cross-technology collaboration, and innovation.

Software Engineer - Ruby on Rails

Company: Underdog Fantasy

Location: USA

Posted Dec 09, 2024

This job posting is for a Product-minded Engineer role in a high-agency environment, focusing on gamifying and building unique features into fantasy and sports betting products. The ideal candidate is a software engineer with 2+ years of experience, passionate about software development, and collaborative. Experience in fantasy sports and/or sports betting, working through a significant growth phase, and building dashboards are plus.

Project Finance Manager

Company: Goodleap

Location: USA

Posted Dec 08, 2024

GoodLeap is a technology company that provides sustainable solutions such as solar panels, batteries, and energy-efficient HVAC systems. They have helped over 1 million homeowners and support their nonprofit GivePower. The Project Finance Manager role involves managing financing projects, supporting existing investors, and collaborating with internal and external counsel.

Staff Software Engineer - Payments Transaction Risk

Company: Airbnb

Location: USA

Posted Dec 09, 2024

The Airbnb Payments Risk team plays a crucial role in protecting Airbnb's ecosystem from fraudulent transactions while ensuring a seamless payment experience for legitimate users. They focus on detecting and mitigating fraud during payment-related steps and use Machine Learning models and rule-based systems to identify fraudulent activities. The team's work directly contributes to making Airbnb's global community safer and more trustworthy.

Senior Frontend Engineer - Payments (Payins)

Company: Airbnb

Location: USA

Posted Dec 09, 2024

The text describes the Payments organization at Airbnb, its responsibilities, and the role of a Senior Frontend Software Engineer on the Payins team. The engineer will be responsible for setting the long-term technical vision for user experiences and libraries that power money movement at Airbnb, working with cross-functional partners, and driving highly visible launches like Buy Now Pay Later and Pay By Bank.

Global Account Manager

Company: MinIO

Location: USA

Posted Dec 08, 2024

MinIO is seeking an experienced Global Account Manager to serve as a leader in expanding their business within key Strategic Accounts in the US and Europe. The role requires large enterprise software sales expertise, existing account growth expertise, and experience with cloud-native technologies. The successful candidate will work with existing and new MinIO customers, develop and manage opportunities, and collaborate with internal experts to transform customer challenges into innovative solutions.

Staff Capacity Engineer

Company: Dropbox

Location: USA

Posted Dec 09, 2024

This role involves leading capacity planning and cost optimization strategies for Dropbox's products and services. Responsibilities include conducting in-depth analysis of usage patterns, translating insights into platform and infrastructure needs, and developing TCO models. The role requires a bachelor's degree in Computer Science or a related technical field, minimum of 7+ years of hands-on experience in capacity engineering, and advanced proficiency in SQL and data modeling.

Cloud Systems Engineer

Company: TherapyNotes.com

Location: USA

Posted Dec 08, 2024

TherapyNotes is seeking a Cloud Systems Engineer to join their team of cloud-first technology enthusiasts. The candidate should have a keen eye for detail and a curious mind to challenge the status quo. Responsibilities include automating infrastructure using Terraform and Ansible, supporting and improving the engineering platform and Continuous Integration/Continuous Deployment pipeline, discovering and architecting automated solutions, providing technical guidance, and ensuring service delivery adheres to security and operating policies.

Sr. UX Designer II

Company: MetroStar Systems

Location: USA

Posted Dec 08, 2024

The text describes a job opportunity for a Sr UX Designer II at MetroStar Systems. The role involves supporting the configuration and ingestion of data repositories, overseeing visualization of dashboards, and ensuring data-driven decision making. The company values its people, diversity, and inclusion. They offer a generous benefits package, professional growth, and time off. The job requires active TopSecret clearance, a bachelor's or master's degree, and experience in usability testing, creating information design concepts, and making presentations to end-users.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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