Technical Support Jobs in USA

423,390 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Machine Learning Engineer - Recommendation System, Quora

Company: Quora

Location: USA

Posted Dec 08, 2024

Quora is a remote-first company with a mission to grow and share the world's knowledge. They offer a global knowledge sharing platform, Quora, with over 400M monthly unique visitors. They also have a platform, Poe, providing AI language models for various purposes. The Recommender System team at Quora works on challenging problems, optimizing content distribution, and improving machine learning systems. The team is remote-first, flexible, and autonomous, with a high degree of impact on the company's product and growth. The team is looking for a machine learning engineer to improve existing systems, build new products, and collaborate with cross-functional partners.

Head of U.S. Policy

Company: Future of Life Organizations

Location: USA

Posted Dec 08, 2024

The Future of Life Institute (FLI) is seeking a Head of US Policy with a focus on reducing catastrophic risks from transformative technologies and advocating for forward-thinking AI policy at the state and federal levels. The ideal candidate should have an advanced degree in policy, law, or a technical field related to emerging technologies, five or more years of relevant work experience, and a detailed understanding of the challenges that artificial general intelligence may pose to society.

Manager - Implementation Project Manager

Company: Restaurant365

Location: USA

Posted Dec 08, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They focus on empowering team members, constantly evolving, and aiming for the best in class. The Manager of Implementation Project Managers will lead teams, coach them, and ensure project success. The role requires 3+ years of team leadership experience, implementation management, and knowledge of R365 implementation methodologies. Preferred qualifications include PMP certification, Microsoft certifications, and experience in restaurant industry software implementations.

Director, Product Management - Margin

Company: Kraken

Location: USA

Posted Dec 08, 2024

Kraken is a mission-focused company with crypto values, aiming to accelerate global adoption of crypto for financial freedom and inclusion. They are seeking a Product Director to lead the development and evolution of their global margin trading product suite.

Senior Financial Partnerships Manager - Cards

Company: Mercury

Location: USA

Posted Dec 08, 2024

Mercury is building a financial tools stack for startups, focusing on dashboards, partnerships, and customer satisfaction. The Financial Partnerships team maintains external relationships and streamlines workflows. The Senior Partnerships Manager will manage strategic financial partners, grow current partnerships, and ensure all integrations and escalations are managed appropriately.

Senior Segment Marketing Lead - Enterprise

Company: 1Password

Location: USA

Posted Dec 08, 2024

1Password is seeking a growth-oriented revenue marketing leader to develop and drive their enterprise segment marketing strategy and programs. The role involves working closely with sales, product, and marketing teams to create and execute marketing programs for enterprise accounts. The ideal candidate should have 10+ years of B2B marketing experience, a deep understanding of enterprise buyer personas, and experience with ABM and the enterprise sales cycle. They should also have experience working closely with cross-functional teams and a proactive, innovative approach to marketing. The successful candidate will be responsible for establishing the campaign strategy, objectives, and key results for the enterprise segment, and will work hand-in-hand with the VP of Enterprise Sales to align marketing strategies with sales priorities.

Backend Engineer - Audiobooks

Company: Spotify

Location: USA

Posted Dec 08, 2024

Spotify is redefining the audiobook industry with its innovative Audiobooks in Premium model. They aim to empower creators and consumers with high-quality and accessible audiobook content. The Backend Engineer role involves designing, building, and optimizing backend systems for seamless ingestion, processing, and distribution of audiobook content. The engineer will work on scalable architecture, tools, and integration with the Content Platform. They will also contribute to the direct-to-CCF content pipeline and ensure system uptime. The role requires experience with backend technologies like Java, Python, and Node.js, as well as cloud platforms like AWS and Docker.

Senior FP&A Analyst

Company: Maximustribe

Location: USA

Posted Dec 08, 2024

Maximus is seeking a Senior FPampA Analyst to transform complex financial data into actionable insights and drive executive decision-making. The company is a mission-driven consumer health company with top Silicon Valley VC backing and a growing finance team. The ideal candidate will have a track record of excellence in financial modeling and strategic analyses, experience working with operations teams, and technical mastery of Excel and BI tools. The company offers world-class benefits and is an equal opportunity employer.

Senior Machine Learning Engineer - ML Understanding

Company: Reddit

Location: USA

Posted Dec 08, 2024

This job posting is for a Senior Machine Learning Engineer position at a company that specializes in developing cutting-edge AI solutions for various natural language processing tasks. The role involves designing, developing, and optimizing large language models, collaborating with cross-functional teams, and staying updated with the latest research and advancements in the field.

Customer Success Manager – Federal Sector

Company: Mattermost

Location: USA

Posted Dec 08, 2024

Mattermost is a remote-only company seeking an innovative Customer Success Manager to build relationships with US Public Sector customers and ensure a successful customer journey. The role involves representing the Voice of the Customer, developing strategic relationships, and renewing customer subscriptions. Requirements include a proven track record of developing and managing customer relationships, understanding Open Source apps and their monetization, and strong knowledge of the DevOps market and ecosystem.

Regional Vice President Enterprise Sales - Growth

Company: Udacity

Location: USA

Posted Dec 08, 2024

Udacity, now an Accenture company, is seeking a Regional Vice President of Enterprise Sales to lead and inspire a team of Enterprise Account Executives in the US. The role involves driving revenue growth through increased renewals and expansion of existing customer accounts. The position is based in the US only, with no relocation or visa sponsorship offered. The successful candidate will create a positive culture, enable the team with skills and tools, leverage enterprise sales experience, cultivate relationships, and accurately forecast and report team metrics.

Principal Presales Engineer

Company: Perforce

Location: USA

Posted Dec 08, 2024

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. They are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. Perforce offers a rewarding career with a global footprint, including over 75 of the Fortune 100. Delphix is seeking a Principal Presales Engineer to leverage skills and experience in a highly ambitious and successful company.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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