Technical Support Jobs in USA

423,390 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Training Lead

Company: InDebted

Location: USA

Posted Dec 07, 2024

InDebted is a global company providing debt collection solutions using technology and human touch. They use AI and machine learning to personalize the collections journey and promote positive customer experiences. The company is rapidly expanding and has recently completed a Series C funding round. They are looking for a training and development professional with extensive experience in customer service environments and training across various channels.

QA Manager - Consumer Complaint & Adverse Events

Company: Nutrafol

Location: USA

Posted Dec 07, 2024

The job description for the Quality Assurance Manager position at NUTRAFOL involves leading the Consumer Complaint Adverse Event Management Program, ensuring compliance with FDA guidelines, and managing a team. The role requires a Bachelor's degree in quality assurance or a related field, 5+ years of experience in dietary supplement quality, and knowledge of FDA guidelines and GMP standards.

VP - Revenue Operations

Company: Olo

Location: USA

Posted Dec 07, 2024

The text describes a job posting for a VP Revenue Operations at Olo, a leading restaurant technology provider. The role involves leading sales operations, capacity planning, productivity review, market segmentation, territory carving, quotaincentive design, headcount allocation, and more. The candidate should have 12+ years of progressive sales and sales operations experience, B2B SaaS experience, and a strong understanding of sales processes and methodologies. The company offers great benefits and a competitive salary range.

Senior Manager - Corporate Finance

Company: Red Canary

Location: USA

Posted Dec 07, 2024

Red Canary is seeking a Senior Manager Corporate Finance to join their growing Finance team. The ideal candidate will have 8+ years of experience in FP&A Corporate Finance or a related field, with extensive experience in forecasting, financial modeling, and scenario analysis. The role involves managing corporate-level financial initiatives, conducting financial modeling and valuation analysis, collaborating with senior leadership, and driving the development of long-term financial strategies.

Senior Security Analyst

Company: DirectDefense

Location: USA

Posted Dec 07, 2024

DirectDefense is seeking a Senior Security Analyst to join their elite team of Security Analysts. The role involves actively hunting for evidence of compromise within clients' environments, providing actionable remediation guidance, and working with brilliant people to spot, track, and eradicate hackers and malware. The team offers a supportive work environment, competitive benefits, and a commitment to providing world-class services.

Senior Sales Operations Analyst - GTM Systems

Company: Upwork

Location: USA

Posted Dec 07, 2024

Upwork is seeking a Sr Revenue Operations Analyst to support the sales funnel, manage revenue systems, and provide training to sales teams. The role requires familiarity with GTM tech stack, 3+ years of sales or revenue operations experience, strong problem-solving skills, and excellent communication skills. Upwork is a remote-first organization committed to diversity and inclusion.

Customer Success Manager

Company: Upwork

Location: USA

Posted Dec 07, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work and are looking for a dynamic Enterprise Customer Success Manager. The role involves partnering with customers, providing consultation and training, building customer success plans, and more.

Host Communications Strategy Lead

Company: Airbnb

Location: USA

Posted Dec 07, 2024

The text describes a job posting for a Community Manager position at Airbnb. The role involves managing outbound communications in global and two-way channels, driving communications and go-to-market strategies, and collaborating with various teams to oversee communications and campaigns. The ideal candidate should have a blend of strategic communications and marketing backgrounds, experience collaborating with technical and creative teams, and a passion for Airbnb's mission and community.

Senior Product Manger - MetaMask (Portfolio + Mobile)

Company: Consensys

Location: USA

Posted Dec 07, 2024

Consensys is a leading blockchain and web3 software company that has been at the forefront of innovation since 2014. They offer a suite of products including MetaMask, Infura, Linea Diligence, and their NFT toolkit, Phosphor. Their mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on. They are looking for a product manager to work on the tools, infrastructure, and apps that scale these platforms to onboard one billion participants and 5 million developers.

Data Analyst

Company: Octane Lending

Location: USA

Posted Dec 07, 2024

Octane is revolutionizing recreational purchases by offering a seamless end-to-end digital buying experience. They connect people with their passions using cutting-edge technology and innovative risk strategies to make lifestyle purchases like powersports vehicles, RVs, and OPE fast, easy, and accessible. Octane adds value throughout the customer journey, supports customers throughout their loan with superior loan servicing, and has a remote-first company structure with over 550 employees and 30 OEM and 4000 dealer partners.

Global Cloud Alliances Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Global Cloud Alliances Manager to lead and expand partnerships with AWS and Google Cloud. The role involves developing overall go-to-market strategies, managing alliances, and amplifying Grafana Labs' presence within the cloud ecosystem. The candidate should have 10+ years of experience in building SaaS ISV partnership programs and fluency in AWS and Google Cloud services.

Senior Strategist - Pharma Media

Company: Springandbond

Location: USA

Posted Dec 07, 2024

Spring amp Bond is a digital media agency specializing in pharmaceutical and medical device marketing. They are seeking a Senior Strategist to join their remote-first team. The role involves overseeing client projects, managing strategic deliverables, collaborating with internal teams, and conducting market research. The company offers a remote-first team environment, comprehensive benefits, and is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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