Technical Support Jobs in USA

423,390 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Manager - Go to Market Analytics

Company: Sprout Social

Location: USA

Posted Dec 07, 2024

Sprout Social is looking to hire a Senior Manager Go to Market Analytics for their Sales and Success team. The role involves driving data-driven decision making, leading and developing a high-performing team, and optimizing revenue operations forecast. The minimum qualifications include 8+ years of experience in data analytics, business intelligence, or a related field, 5+ years of experience leading and managing teams, strong proficiency in SQL and advanced Excel skills, and deep experience with data visualization and BI tools. The role also requires experience with advanced statistical modeling or machine learning techniques. The ideal candidate will have strong analytical and problem-solving skills, excellent communication and presentation skills, and the ability to work independently and collaboratively. The role offers a comprehensive benefits program, including insurance, flexible paid time off, parental leave, wellness initiatives, ongoing education and development opportunities, and a growing corporate social responsibility program.

Senior Product Manager

Company: ExtraHop

Location: USA

Posted Dec 07, 2024

ExtraHop is seeking a world-class product management team to join their mission of providing security teams with intelligence to confront and stop advanced threats. This is an individual contributor role that will lead the growing portfolio of behavioral heuristic and IOC based detection capabilities. The role requires strong product management and security domain expertise, as well as experience in driving cross-functional alignment.

Strategic Channel Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Channel Manager US West to develop and execute a partner go-to-market strategy in the US West Coast region. The role involves working closely with sales, marketing, operations, and leadership teams to align sales and partner efforts with product, technical, and sales development efforts. The key task is to develop and deliver immediate and future revenue growth through the partner channel. The role requires experience in managing an emerging partner community and shaping the role and strategy in a rapidly growing company.

Senior Product Designer - CMS Authoring

Company: Webflow

Location: USA

Posted Dec 07, 2024

Webflow is seeking a Senior Product Designer to focus on content authoring and management workflows in their CMS. The role offers a competitive cash compensation package tailored to different geographic markets, with a focus on cost of labor. The candidate should have experience in designing end-to-end projects in complex products, preferably with experience in CMS, blogging software, notetaking apps, or products where users compose a significant amount of content. The ideal candidate should champion customer insights, demonstrate a history of shipping features, and have experience with Webflow and other web design and development tools.

CS Ambassador Senior Program Manager

Company: Code.org

Location: USA

Posted Dec 07, 2024

The job summary is for a Senior Program Manager position at Code.org aiming to lead and scale the CS Ambassador Program, focusing on day-to-day operations, strategic partnerships, growth, and using a data-driven approach to deliver measurable outcomes. The ideal candidate should have a strong background in program management, partnership development, and experience with initiatives aimed at driving equitable participation in STEM education. The position is a one-year contract ending September 1, 2025.

Engineering Operations Program Manager

Company: 1Password

Location: USA

Posted Dec 07, 2024

The Engineering Operations team at 1Password is seeking a passionate individual to support travel planning, calendaring, and administrative tasks for a group of VPs. The role requires strong communication skills, flexibility, and a positive attitude. The company offers a remote opportunity within Canada and the US, with a competitive salary and benefits package. 1Password is committed to fostering an inclusive and equitable workplace.

Regional Cloud GTM Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana is seeking a driven Regional Cloud GTM Manager to lead and execute partnerships with AWS and Google Cloud in the US. The role involves coselling, comarketing, and working closely with sales and marketing teams. The candidate should have 10+ years of experience in building SaaS ISV partnership programs, expertise in AWS and Google Cloud services, and a history of consistent goal achievement.

Strategic Channel Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Channel Manager for US Commercial Partners to develop and execute a partner go-to-market strategy. The role requires managing an emerging partner community, driving revenue growth, and collaborating with various teams. The OTE compensation range is $250,000 - $272,000.

SEO Strategist

Company: Outliant

Location: USA

Posted Dec 07, 2024

Outliant is a fully remote US-based digital product development and startup consulting company with a team of culturally diverse creators. They offer world-class remote collaboration and are looking for a senior SEO strategist to lead and execute impactful SEO initiatives for enterprise-level multilocation businesses.

Senior P&C Business Partner

Company: Nextech

Location: USA

Posted Dec 07, 2024

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, a generous bonus structure, great healthcare, and many other benefits. They are committed to hiring and retaining talent, with a focus on diversity and inclusion. The Principal PampC Business Partner role involves driving strategic HR initiatives, providing expert guidance, and aligning HR strategies with business objectives.

Staff AI Product Engineer

Company: Modern Health

Location: USA

Posted Dec 07, 2024

The Role: We are seeking an AI Product Engineer to join our small but agile AI team. The mission is to deploy responsible AI within the Modern Health ecosystem. The AI Product Engineer will work on developing and implementing AI-powered products incorporating LLMs, embeddings, and other ML/AI technologies into Modern Health's experiences. The position is not eligible for performance in Hawaii. The role involves providing technical leadership on a new team prototyping and experimenting with new AI features, productionizing and shipping AI integrations into Modern Health's core product, collaborating with cross-functional teams to deliver product features on time, and staying up-to-date with the latest AI technologies and trends.

Strategic Account Executive - FSI

Company: GitLab

Location: USA

Posted Dec 07, 2024

The role of a Strategic Account Leader in GitLab's Public Sector Federal Systems Integrator (FSI) space involves acting as a primary point of contact, contributing to sales processes, managing a book of business, ensuring pipeline accuracy, and providing account leadership. The ideal candidate should have minimum 5+ years of experience selling into Federal accounts, strong major account management skills, and a desire to see customers benefit from their investment. Preferred experience with Git Software Development Tools and Application Lifecycle Management is also required.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages