Technical Support Jobs in USA

423,409 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Channel Account Manager

Company: WatchGuard Technologies, Inc.

Location: USA

Posted Dec 06, 2024

The text describes a position at WatchGuard that offers a flexible work philosophy, global workforce, and a culture built on trust, collaboration, and belonging. The Channel Account Manager (CAM) is responsible for promoting and selling network security products, supporting assigned partners, and achieving territory quota attainment. The CAM must have experience with a two-tier channel sales ecosystem, network/cyber security space, and sales excellence with national partner accounts. The position offers a comprehensive benefits plan, other perks, and a commitment to fostering an inclusive workplace. WatchGuard is a global leader in network security and intelligence, and they prioritize creating an environment where all voices are heard and respected.

Field Experience Coordinator

Company: Adtalem Global Education

Location: USA

Posted Dec 06, 2024

The text describes the job description for a Field Experience Operations Coordinator at Walden University. The coordinator will support students in their field training, coordinate operations and academic review of applications, and work with field site contacts to establish affiliation agreements. The position requires a master's degree, 3+ years of experience in student support, and strong attention to detail. Benefits include health insurance, 401k retirement program, paid vacation, and holidays.

Sr. Program Manager - Demand Generation AI Prompt Engineering

Company: Grafana Labs

Location: USA

Posted Dec 06, 2024

Grafana Labs is seeking a Senior Program Manager to scale AI-driven marketing initiatives. The role involves strategic program leadership, defining and driving the strategy for AI-powered marketing, collaborating with cross-functional stakeholders, and ensuring measurable outcomes. The successful candidate will have proven program leadership, exceptional collaboration and communication skills, expertise in AI tools and prompt engineering, technical proficiency, and a high sense of urgency.

Head of Engineering - Risk

Company: Mercury

Location: USA

Posted Dec 06, 2024

The text discusses the strategic gates and pathways of the Cyclopean walls of Rajgir that enabled commerce and daily life to thrive even during conflict, supporting the rise of the Magadha kingdom. It also mentions the Risk function at Mercury, which safeguards customers while enabling responsible and compliant expansion of the financial platform. The Head of Risk Engineering is expected to lead a team to design, develop, and scale systems for fraud detection and regulatory compliance, ensuring robustness and adaptability to evolving challenges.

Virtual Nurse Practitioner

Company: Ro

Location: USA

Posted Dec 06, 2024

RPM is a telehealth practice offering high-quality patient-centered care for various health needs. They are part of a provider network affiliated with Ro, a direct-to-patient healthcare company. Providers benefit from technology tools and solutions to support safe and appropriate care. Ro is seeking contract Nurse Practitioners to join their remote team, requiring competence, compassion, and adherence to best practices.

Senior Enterprise Security Consultant

Company: DirectDefense

Location: USA

Posted Dec 06, 2024

DirectDefense is a cybersecurity company that offers cutting-edge security solutions, penetration tests, vulnerability assessments, and Red Team engagements. They focus on staying current with the latest vulnerabilities and technology trends, and their Senior Enterprise Security Consultant will develop and execute proof-of-concept exploits and create detailed reports to enhance clients' security postures.

Staff Backend Engineer - Access Control

Company: Webflow

Location: USA

Posted Dec 06, 2024

At Webflow, a Website Experience Platform, a Staff Backend Engineer is sought after to build and scale access control systems, collaborate with cross-functional teams, and improve planning, development, and deployment processes. The role offers a healthy work environment, equity ownership, comprehensive benefits, and a commitment to diversity and inclusion.

Senior Software Engineer (Ruby on Rails - SEO)

Company: Scribd

Location: USA

Posted Dec 06, 2024

Scribd is seeking a talented Senior Software Engineer to join their SEO team. The role involves building and maintaining backend systems using Ruby on Rails, with a focus on driving organic traffic growth through technical excellence and innovation. The ideal candidate will have 5+ years of professional software development experience, strong proficiency in Ruby on Rails, and experience with databases, testing, and version control. The position is based in San Francisco, with remote employees required to have their primary residence in certain states. The company offers a competitive equity ownership, comprehensive benefits package, and opportunities for continuous learning and growth.

Operations Associate

Company: Educate!

Location: USA

Posted Dec 06, 2024

The Operations Associate role at Educate an industryleading nonprofit is a pivotal position that involves ensuring the smooth operation of HR administration and accounting functions. The ideal candidate should be highly detail-oriented, agile, and have strong project management and organizational skills. Key responsibilities include supporting HR, assisting with accounts payable and other finance tasks, providing general operational support, and managing vendor relationships. The role also involves handling HR administrative tasks, maintaining HR policies, and drafting monthly HR reports. Additionally, the role requires assisting with accounting operations, preparing reports, and ensuring compliance with internal policies.

Staff Security Engineer - Detection and Response

Company: 1Password

Location: USA

Posted Dec 06, 2024

1Password is seeking a passionate Staff Security Engineer to lead the development and implementation of strategies to detect and respond to security threats across their systems. The role offers the opportunity to make a significant impact in safeguarding their systems and data against cyber threats. The ideal candidate should have minimum 7 years of experience in a security role with a focus on Detection Engineering, Incident Response, Digital Forensics, and Threat Intelligence. They should also have expertise in designing, building, and fine-tuning systems and processes for detection engineering, SIEM and SOAR solutions, DetectionasCode, logging pipelines, and cloud security principles. The candidate should be experienced in leading security incidents, threat hunting, log analysis, cloud services, scripting and programming languages, software development lifecycle, project management, Terraform, and CICD in GitLab or GitHub. They should also have excellent communication skills, a drive for collaboration, and a passion for fostering psychological safety and stability in high-stress environments.

Creative Lead

Company: Warp

Location: USA

Posted Dec 06, 2024

The Role of Creative Lead involves spearheading creative strategy and execution across all channels, managing a small team, and collaborating with growth, product, and leadership. The ideal candidate has a strong background in design, a proven track record of high-impact creative campaigns, and experience leading creative efforts focused on developer audiences or technical products. The role requires building a data-informed approach to creative, building and leading a creative team, collaborating cross-functionally, and pushing boundaries to elevate the brand's creative output.

Channel Account Manager

Company: Pax8

Location: USA

Posted Dec 06, 2024

The Channel Account Manager (CAM) position involves supporting partners in selling Cloud Services to end customers. The CAM takes ownership of the sales cycle, identifies prospects, and closes new business with the goal of driving revenue and increasing Pax8 market share. They utilize the Pax8 sales methodology and manage a 30-60 day sales funnel. The CAM builds relationships with partner sales teams, understands customers' business objectives, and serves as a cloud technology expert. They provide support to other CAMs and assist in training them on Cloud Services.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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