Technical Support Jobs in USA

423,439 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Channel Account Manager

Company: WatchGuard Technologies, Inc.

Location: USA

Posted Dec 06, 2024

The text describes a position at WatchGuard that offers a flexible work philosophy, global workforce, and a culture built on trust, collaboration, and belonging. The Channel Account Manager (CAM) is responsible for promoting and selling network security products, supporting assigned partners, and achieving territory quota attainment. The CAM must have experience with a two-tier channel sales ecosystem, network/cyber security space, and sales excellence with national partner accounts. The position offers a comprehensive benefits plan, other perks, and a commitment to fostering an inclusive workplace. WatchGuard is a global leader in network security and intelligence, and they prioritize creating an environment where all voices are heard and respected.

Field Experience Coordinator

Company: Adtalem Global Education

Location: USA

Posted Dec 06, 2024

The text describes the job description for a Field Experience Operations Coordinator at Walden University. The coordinator will support students in their field training, coordinate operations and academic review of applications, and work with field site contacts to establish affiliation agreements. The position requires a master's degree, 3+ years of experience in student support, and strong attention to detail. Benefits include health insurance, 401k retirement program, paid vacation, and holidays.

Sr. Program Manager - Demand Generation AI Prompt Engineering

Company: Grafana Labs

Location: USA

Posted Dec 06, 2024

Grafana Labs is seeking a Senior Program Manager to scale AI-driven marketing initiatives. The role involves strategic program leadership, defining and driving the strategy for AI-powered marketing, collaborating with cross-functional stakeholders, and ensuring measurable outcomes. The successful candidate will have proven program leadership, exceptional collaboration and communication skills, expertise in AI tools and prompt engineering, technical proficiency, and a high sense of urgency.

Head of Engineering - Risk

Company: Mercury

Location: USA

Posted Dec 06, 2024

The text discusses the strategic gates and pathways of the Cyclopean walls of Rajgir that enabled commerce and daily life to thrive even during conflict, supporting the rise of the Magadha kingdom. It also mentions the Risk function at Mercury, which safeguards customers while enabling responsible and compliant expansion of the financial platform. The Head of Risk Engineering is expected to lead a team to design, develop, and scale systems for fraud detection and regulatory compliance, ensuring robustness and adaptability to evolving challenges.

Virtual Nurse Practitioner

Company: Ro

Location: USA

Posted Dec 06, 2024

RPM is a telehealth practice offering high-quality patient-centered care for various health needs. They are part of a provider network affiliated with Ro, a direct-to-patient healthcare company. Providers benefit from technology tools and solutions to support safe and appropriate care. Ro is seeking contract Nurse Practitioners to join their remote team, requiring competence, compassion, and adherence to best practices.

Product Marketing Manager

Company: Modern Health

Location: USA

Posted Dec 06, 2024

The Role is seeking an experienced Product Marketing Manager with a strong background in healthcare B2B and B2B2C strategies to join their team. The individual will play a pivotal role in driving the success of their products by translating market insights into actionable strategies, ensuring alignment across departments, and communicating their value proposition to customers and stakeholders. The position is not eligible for performance in Hawaii. The role involves market and customer understanding, product positioning and messaging, gotoMarket strategy, sales enablement, cross-functional collaboration, communicating value propositions, demand generation and customer engagement, and more.

Senior Proposal Writer

Company: Modern Health

Location: USA

Posted Dec 06, 2024

The Role: As a Senior Proposal Writer, you will be crucial to the success of a new business segment, reporting to the Strategic Accounts Sales Leader. You will ensure timely delivery of accurate, up-to-date proposals, positioning Modern Health positively in the competitive market. This role involves cross-functional collaboration, maintaining a content library, and tracking RFx performance. Benefits include medical, dental, vision, disability, and life insurance, a high-deductible health plan, flexible spending account, access to coaches, generous time off, and more.

Staff Backend Engineer - Access Control

Company: Webflow

Location: USA

Posted Dec 06, 2024

At Webflow, a Website Experience Platform, a Staff Backend Engineer is sought after to build and scale access control systems, collaborate with cross-functional teams, and improve planning, development, and deployment processes. The role offers a healthy work environment, equity ownership, comprehensive benefits, and a commitment to diversity and inclusion.

Product Solutions Specialist

Company: Appen

Location: USA

Posted Dec 06, 2024

Appen is a global leader in AI enablement, offering a crowd of over one million skilled contractors for various tasks. They utilize advanced AI-assisted data annotation for collecting and labeling different types of data. Appen is trusted by major tech companies and is now focusing on generative AI. They prioritize creating helpful, honest, and harmless AI, with a diverse and inclusive workplace. The role of a Product Solutions Specialist involves bridging product development and customer success, ensuring products meet client needs, and providing technical expertise.

Staff Security Engineer - Detection and Response

Company: 1Password

Location: USA

Posted Dec 06, 2024

1Password is seeking a passionate Staff Security Engineer to lead the development and implementation of strategies to detect and respond to security threats across their systems. The role offers the opportunity to make a significant impact in safeguarding their systems and data against cyber threats. The ideal candidate should have minimum 7 years of experience in a security role with a focus on Detection Engineering, Incident Response, Digital Forensics, and Threat Intelligence. They should also have expertise in designing, building, and fine-tuning systems and processes for detection engineering, SIEM and SOAR solutions, DetectionasCode, logging pipelines, and cloud security principles. The candidate should be experienced in leading security incidents, threat hunting, log analysis, cloud services, scripting and programming languages, software development lifecycle, project management, Terraform, and CICD in GitLab or GitHub. They should also have excellent communication skills, a drive for collaboration, and a passion for fostering psychological safety and stability in high-stress environments.

Business Development Manager

Company: BPM LLP

Location: USA

Posted Dec 06, 2024

Caravel BPM Technology Solutions is a company that values caring, community, and innovation. They offer a total rewards package, wellbeing resources, balance and flexibility, and professional development opportunities. They are seeking a proactive and detail-oriented Business Development Manager to drive growth through lead generation, market research, and outbound campaign management.

Creative Lead

Company: Warp

Location: USA

Posted Dec 06, 2024

The Role of Creative Lead involves spearheading creative strategy and execution across all channels, managing a small team, and collaborating with growth, product, and leadership. The ideal candidate has a strong background in design, a proven track record of high-impact creative campaigns, and experience leading creative efforts focused on developer audiences or technical products. The role requires building a data-informed approach to creative, building and leading a creative team, collaborating cross-functionally, and pushing boundaries to elevate the brand's creative output.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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