Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Sr. Director of Partnerships

Company: Vercel

Location: USA

Posted Nov 30, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. The company is looking for a Sr. Director of Partnerships in North America to lead the partner channel and expand the partner ecosystem.

Professional Services Consultant

Company: MariaDB plc

Location: USA

Posted Nov 30, 2024

MariaDB is a leading database company that is making a big impact on the world. They are looking for a passionate and experienced PS Engineer to join their team. The job involves delivering custom and predefined Professional Services to MariaDB customers, participating in the full software development lifecycle, and collaborating with high-caliber colleagues around the world.

Client Principal

Company: Nearform

Location: USA

Posted Nov 30, 2024

Nearform is a digital and AI engineering consultancy seeking a Client Principal to join their North American team. The role involves expanding the client base, fostering lasting relationships, and driving revenue generation. The company offers a positive company culture, work-life balance, and opportunities for growth.

Director of Product Technology

Company: The Motley Fool

Location: USA

Posted Nov 30, 2024

The Motley Fool is seeking a Director of Product Technology to lead teams of developers and oversee the evolution of technology that impacts member experience. The role involves coordinating work across teams, participating in the interview process, and providing guidance on architectural decisions. The company offers a flexible remote work environment, generous parental leave, and a comprehensive compensation package.

Director of Brand + Web Design

Company: Webflow

Location: USA

Posted Nov 30, 2024

Webflow is seeking a Director of Brand + Web Design to lead a team of designers and elevate their brand. The role requires exceptional leadership, communication, and project management skills. The company offers a competitive salary, equity ownership, and a range of benefits.

Director - User Insights

Company: DuckDuckGo

Location: USA

Posted Nov 30, 2024

DuckDuckGo is a privacy-focused company that has been building its all-in-one product for over a decade. They have a private search engine, browser, and extensions that have been downloaded over 250 million times. They are looking for a Director of User Insights to help shape their all-in-one privacy solution and join their mission to show the world that protecting online privacy can be simple.

Senior AI/ML Engineer

Company: CareMessage

Location: USA

Posted Nov 30, 2024

CareMessage is seeking a talented and experienced Senior L3 AIML Engineer to join their dynamic data team. The role involves designing, building, and deploying machine learning models and AI-powered systems to improve health equity for low-income populations.

Product Manager - Groove Productivity

Company: Clari

Location: USA

Posted Nov 30, 2024

Claris Revenue platform is a leading solution for revenue accuracy and precision, with a focus on customer satisfaction and employee growth. The company is looking for a Product Manager to lead the Groove Productivity team, with responsibilities including product strategy, customer insights, roadmap planning, and feature development.

Business Intelligence Analyst - Marketing

Company: The Motley Fool

Location: USA

Posted Nov 30, 2024

The text describes The Motley Fool's mission to make the world smarter, happier, and richer by providing financial information and services. The company is looking for a Business Intelligence team member to help achieve this goal by analyzing large datasets and providing data-informed recommendations.

Customer Success Engineer

Company: Vercel

Location: USA

Posted Nov 30, 2024

Vercel is hiring a Customer Success Engineer to work remotely on the US West Coast. The role involves troubleshooting customer issues, developing internal tools, and improving the customer experience. The company offers a great compensation package, inclusive healthcare, and flexible time off.

Staff Front End Engineer

Company: UpKeep

Location: USA

Posted Nov 30, 2024

The job description is for a Staff Software Engineer at UpKeep, responsible for driving success of initiatives, providing technical leadership, and collaborating with cross-functional teams. The ideal candidate has 10+ years of programming experience, excellent frontend development skills, and experience with cloud services and containerization technologies.

Social Media Manager - Channel Communications

Company: Airbnb

Location: USA

Posted Nov 30, 2024

The job posting is for a Social Manager at Airbnb, responsible for managing a regional team, protecting the brand reputation, and creating content. The ideal candidate has experience in social listening, team management, and problem-solving.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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