Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Technical Services Representative

Company: Nextech

Location: USA

Posted Nov 22, 2024

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent, and providing competitive pay, benefits, and opportunities for growth. The company is an equal opportunity employer with a commitment to diversity, and offers a range of job opportunities, including software engineering, finance, accounting, and customer support.

Senior Customer Success Operations Manager

Company: Vercel

Location: USA

Posted Nov 22, 2024

Vercel is looking for a Senior Customer Success Operations Manager to drive retention and expansion efforts. The ideal candidate will have a high level of integrity, ambition, and problem-solving skills.

Cash Accountant

Company: Roofstock

Location: USA

Posted Nov 22, 2024

Roofstock is a leading end-to-end investment platform for single-family rental homes, aiming to make real estate investing accessible, cost-effective, and simple. The company has a talented team, has raised $240 million in Series E funding, and has offices in California, Texas, and New York. They are looking for a Cash Accountant to join their team, with a strong focus on cash management, accounting, and financial reporting.

People Operations Data Specialist

Company: Shippo

Location: USA

Posted Nov 22, 2024

Shippo is a shipping layer of the internet that aims to make merchants successful through world-class shipping solutions. They are seeking a People Operations Data Specialist to join their team, focusing on data accuracy and systems management. The role involves managing data entry, HRIS administration, data quality audits, and reporting and metrics.

Director - Sales Enablement

Company: brightwheel

Location: USA

Posted Nov 22, 2024

Brightwheel is a technology brand in early education, aiming to provide high-quality education for every child. They are seeking an experienced sales enablement leader to develop and execute sales enablement strategies and programs.

Director of Quality (SaaS required)

Company: Emburse

Location: USA

Posted Nov 22, 2024

Emburse is looking for a passionate software quality engineering leader to contribute to the development of an engaging and interconnected set of system solutions. The Director Quality Engineering will be responsible for the end-to-end quality of Emburse Enterprise, managing a team of quality engineers and working closely with engineering leadership and cross-functional partners to produce high-quality software.

Associate Director - Publisher Partnerships

Company: Scribd

Location: USA

Posted Nov 22, 2024

Scribd is a company that aims to democratize the exchange of ideas and information, and empower collective expertise. They prioritize collaboration, intentional in-person moments, and flexible work arrangements. The company is seeking an experienced dealmaker to help develop their content strategy and identify new publishing partnerships.

Director - Network Operations

Company: Sedgwick

Location: USA

Posted Nov 22, 2024

The text describes a career at Sedgwick, highlighting its culture of caring, flexibility, and opportunities for growth and development. It also mentions the company's commitment to diversity, inclusivity, and making a positive impact on the world.

Staff Software Engineer

Company: Inworld AI

Location: USA

Posted Nov 22, 2024

The job posting is for a Staff Software Engineer position at Inworld AI, requiring experience in C++, Kotlin, and Python, with a focus on highload distributed systems and cloud development. The job offers a competitive salary range of $180,000 to $260,000, plus bonus, equity, and benefits.

Director - Data Science

Company: OpenX

Location: USA

Posted Nov 22, 2024

OpenX is a company that focuses on digital advertising and is looking for a Data Science Director to lead their Machine Learning team. The role requires a PhD in a relevant field with 10+ years of experience and a strong track record of developing ML products.

Head of GTM

Company: Elicit

Location: USA

Posted Nov 22, 2024

Elicit is an AI research assistant that helps researchers make better decisions. The company is looking for a salesperson to write and scale the enterprise playbook for AI research, define the enterprise product process and pricing, and be the voice of researchers in the product roadmap.

Senior Product Researcher

Company: G-P

Location: USA

Posted Nov 22, 2024

The company GP is seeking a Senior Product Researcher to conduct user research and help shape the understanding of their users' needs, motivations, and behaviors. The role involves leading and conducting user research, defining and executing impactful research, and presenting findings to stakeholders.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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