Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Implementation Specialist - Guest Data Platform

Company: Olo

Location: USA

Posted Nov 22, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are looking for a Senior Implementation Specialist to join their Customer Experience Team, who will work with customers to understand their unique goals and business processes, and provide in-depth knowledge to help them evolve.

Product Manager - Applications

Company: Muck Rack

Location: USA

Posted Nov 22, 2024

The job posting is looking for an experienced Product Manager to join the Application Architecture team. The role involves collaborating with tech teams to bring valuable products to market, writing clear requirements, and managing project plans. The posting highlights the importance of communication, customer satisfaction, and building strong relationships.

Communications Programs Director

Company: Yubico

Location: USA

Posted Nov 22, 2024

Yubico is a company that aims to make secure login easy and available for everyone. They offer a range of products and services, including the YubiKey, which is a security key that provides an additional layer of security for online transactions. The company has a strong company culture and values diversity and inclusion. They also have a philanthropic initiative called Secure it Forward, which donates YubiKeys to organizations that help at-risk individuals.

Partnerships Manager

Company: TCGplayer

Location: USA

Posted Nov 22, 2024

The text describes eBay's mission to empower buyers and sellers, promote diversity and passion, and connect people to build communities. It also highlights the company's commitment to innovation, sustainability, and employee benefits.

Customer Success Associate

Company: Cision

Location: USA

Posted Nov 22, 2024

Cision empowers individuals to make an impact by valuing their voice, ideas, and unique perspective. The company champions curiosity, collaboration, and innovation, and offers a global team environment where employees can thrive and make meaningful contributions.

Senior Machine Learning Scientist

Company: Coalition, Inc.

Location: USA

Posted Nov 22, 2024

The job posting is looking for a Machine Learning Scientist to join the team and work on innovative machine learning models. The role involves designing and implementing ML pipelines, surveying recent advances in AI research, and communicating work through internal collaborations and mentorship opportunities.

Sr. Software Engineer - Literacy & ELA

Company: Khan Academy

Location: USA

Posted Nov 22, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. They are hiring a Sr Software Engineer to help build out their platform and leverage AI to democratize tutoring for every learner and a teaching assistant to every teacher at scale.

Contributing Faculty - Mental Health Counseling

Company: Adtalem Global Education

Location: USA

Posted Nov 22, 2024

Walden University is a pioneer in student-centered distance education, offering over 100 online degree and certificate programs. The university is dedicated to high academic standards and helping students make a difference in their professions and communities.

Senior People Operations Analyst

Company: Reddit

Location: USA

Posted Nov 22, 2024

The company is looking for a Senior People Operations Analyst to join their Planning Operations and Analytics team. The role involves using data to drive insights and inform decisions related to employee engagement, performance management, and diversity and inclusion. The successful candidate will have the opportunity to influence impactful decisions, collaborate cross-functionally, and drive the company's trajectory.

Product Manager - Sharing

Company: Figma

Location: USA

Posted Nov 22, 2024

Figma is looking for a Product Manager to lead the Sharing team, focusing on collaboration and permissions. The role involves evolving the sharing model to scale, working with cross-functional partners, and developing a vision and roadmap.

Rev Ops Analyst

Company: NovoEd, Inc.

Location: USA

Posted Nov 22, 2024

NovoEd is a collaborative learning platform that empowers organizations to design and deliver experiential learning. They are looking for an Operations Analyst to join their Revenue Operations team, who will be responsible for automation projects, new integrations, and end-user support. The role requires strong analytical skills, excellent communication abilities, and a perpetual drive for process enhancement.

Staff Content Designer - Investing

Company: Wealthfront

Location: USA

Posted Nov 22, 2024

Wealthfront is looking for a staff content designer to help chart the future vision for their investing product. The role requires excellent communication skills, cross-functional leadership, and a passion for solving problems. The company is looking for a content design leader who is excited to tackle large, ambiguous problems and get in the weeds to build an excellent product experience.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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