Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Product Marketing Manager - Design

Company: Figma

Location: USA

Posted Nov 20, 2024

Figma is looking for a fullstack Product Marketing Manager to support its core design products. The role involves leading creative product launches, developing product messaging, and managing beta programs. The company values growth and encourages applicants with diverse backgrounds to apply.

Analytics Engineering Advocate

Company: Lightdash

Location: USA

Posted Nov 20, 2024

Lightdash is an open-source BI tool that helps data teams build data-driven companies. The company values transparency, collaboration, and user success, and is looking for an Analytics Engineering Advocate to join their team.

Junior Systems Administrator

Company: Talkiatry

Location: USA

Posted Nov 20, 2024

Talkiatry is a mental health company that transforms psychiatry with accessible and responsible care. The company is looking for a ServiceNow administrator to develop and maintain their ServiceNow environment, assist with user adoption and training, and develop custom solutions and automations. The role requires a strong background in IT or computer science, experience with ServiceNow, and excellent communication skills.

Experienced Software Engineer - Machine Learning Infra

Company: Plaid

Location: USA

Posted Nov 20, 2024

The job posting is for a Machine Learning Infrastructure team lead at Plaid. The team is responsible for creating and maintaining foundational systems for efficient, scalable, and secure machine learning workflows. The job requires 8+ years of software engineering experience, a strong track record of delivering successful projects, and experience in developing Feature Store systems.

Contributing Faculty - PhD Health Education & Promotion

Company: Adtalem Global Education

Location: USA

Posted Nov 20, 2024

Walden University is seeking part-time faculty to mentor dissertation committees for its PhD in Health Education and Promotion program. The faculty members will be responsible for student research mentoring, chairing dissertation committees, and managing dissertation quality.

Director, Product - Moonshots

Company: Kraken

Location: USA

Posted Nov 20, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to achieve financial freedom and inclusion. The company is committed to industry-leading security, crypto education, and world-class client support.

Director - Customer Support

Company: Nuna

Location: USA

Posted Nov 20, 2024

The job posting is for a Customer Support Lead position at Nuna, a healthcare technology company. The role involves designing and building a support team for the Nuna App, which aims to encourage patients to make daily behavioral changes that improve their health. The ideal candidate should have experience in customer support leadership, problem-solving, and working in a startup environment.

Fitness Network Development Specialist

Company: American Specialty Health Incorporated

Location: USA

Posted Nov 20, 2024

American Specialty Health Inc is seeking a Fitness Recruiter to join their team. The position involves recruiting new fitness centers and studios, negotiating sales, and executing contracts. The job requires strong communication and presentation skills, as well as the ability to work independently and meet deadlines.

Trust & Safety Platform Health Program Manager

Company: Vercel

Location: USA

Posted Nov 20, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. They are looking for a Platform Health Program Manager to join their trust and safety team. The role involves managing projects, working with cross-functional teams, and tracking metrics. The company offers a great compensation package, inclusive healthcare, and flexible time off.

Production Planning Manager - Operations Planning

Company: hims & hers

Location: USA

Posted Nov 20, 2024

The company is seeking a highly motivated Production Planning Manager to drive production planning processes and support its growing compounding business. The role requires strong problem-solving skills, experience in inventory management, and ability to communicate effectively. The company offers competitive salary, unlimited PTO, comprehensive health benefits, and other perks.

Observability Architect

Company: thinkahead

Location: USA

Posted Nov 20, 2024

The job posting is looking for talented individuals to join the Intelligent Operations team as a Principal Technical Consultant. The role involves designing and implementing scalable and resilient observability solutions, leading the design and development of monitoring and logging systems, and mentoring team members.

Technical Customer Support Specialist

Company: Elevenlabs

Location: USA

Posted Nov 20, 2024

The job posting is for a Technical Customer Support Specialist at ElevenLabs, a startup that provides AI and audio technology. The role involves providing exceptional support to B2B and enterprise clients, troubleshooting technical issues, and collaborating with internal teams. The ideal candidate is passionate about AI and audio, has a strong work ethic, and is comfortable working in a fast-paced environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages