Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Payroll Analyst

Company: Vercel

Location: USA

Posted Nov 20, 2024

Vercel is looking for a Senior Payroll Analyst to join their finance team. The role involves managing and processing US payroll, ensuring compliance with regulations, and analyzing payroll data. The company offers a great compensation package, inclusive healthcare, and flexible time off.

Partner Development Manager - Terminal

Company: Stripe

Location: USA

Posted Nov 20, 2024

Stripe is a financial infrastructure platform that enables businesses to accept payments, grow their revenue, and accelerate new business opportunities. The company is looking for a strategic entrepreneurial business development leader to build high-impact partnerships and launch and scale its in-person payments and commerce products globally.

Director - Trust & Safety and Privacy Program Management

Company: Mozilla

Location: USA

Posted Nov 20, 2024

Mozilla Corporation is a nonprofit technology company that aims to make the internet better for people. They are seeking a Director to lead their Trust and Safety efforts and oversee a cross-functional team. The role requires a unique blend of technical expertise, strategic leadership, and a deep understanding of Trust and Safety and privacy challenges.

Solutions Engineer

Company: Cytora

Location: USA

Posted Nov 20, 2024

The job posting is for a Solutions Engineer at an InsurTech company. The role involves supporting the Sales team through demo preparation, conducting POCs, and providing technical expertise. The company offers competitive salary, flexible working arrangements, and professional development opportunities.

Staff Software Engineer

Company: Workiva

Location: USA

Posted Nov 20, 2024

The job posting is looking for a Staff Frontend Engineer to lead the development of frontend applications using TypeScript and React in a large-scale enterprise environment. The role involves driving the creation and adoption of best practices and frameworks, evangelizing and collaborating with other development teams, and mentoring and coaching other engineers.

Contributing Faculty - Doctor of Healthcare Administration

Company: Adtalem Global Education

Location: USA

Posted Nov 20, 2024

Walden University is a pioneer in student-centered distance education, dedicated to high academic standards and helping students make a difference in their professions and communities. The university offers over 100 online degree and certificate programs and has graduated over 174,000 students.

Senior Security Engineer

Company: Lattice

Location: USA

Posted Nov 20, 2024

The job posting is for a security team member at Lattice, responsible for auditing and strengthening IAM controls. The role requires a deep technical understanding of IAM systems and a proactive approach to continuous improvement.

Product Manager - Sail

Company: Stripe

Location: USA

Posted Nov 20, 2024

Stripe is hiring a product manager to lead the development of their design system and web platform, focusing on performance, quality, and ease of use. The role requires a strong understanding of UI/UX principles, technical familiarity with frontend development, and experience leading company-wide initiatives.

Staff Software Engineer - Alloy and OpenTelemetry Collector

Company: Grafana Labs

Location: USA

Posted Nov 20, 2024

Grafana Cloud is a composable observability platform that integrates metrics, logs, and traces. The company is looking for engineers to join their team and contribute to open-source projects.

Unreal Engineer (PC & Mobile)

Company: Demiurge Studios

Location: USA

Posted Nov 20, 2024

Demiurge Studios is a game development company that is looking for outstanding engineers to join their team. They offer a collaborative culture, flexible work environment, and a variety of benefits. The company is committed to diversity, equity, and inclusion and provides accommodations for individuals with disabilities.

Software Engineer (ruby)

Company: Nava

Location: USA

Posted Nov 20, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They work with government agencies to improve how people apply for benefits, navigate their healthcare, and more. The company is committed to diversity, equity, and inclusion, and offers a range of benefits and perks to its employees.

Senior Manager - Governance, Risk & Compliance

Company: Dropbox

Location: USA

Posted Nov 20, 2024

The role description is for a Senior AI Governance Manager at Dropbox, responsible for designing, implementing, and coordinating the company's AI governance and risk program. The role requires experience in building or maintaining risk programs, familiarity with AI governance concepts, and strong project management and organizational skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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