Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Director - Quality Assurance

Company: Nuna

Location: USA

Posted Nov 19, 2024

The job posting is for a Quality Engineering Manager role at Nuna, where the candidate will lead a team to ensure quality applications and drive adoption of quality systems. The role requires experience in managing quality functions, software engineers, and data-driven approaches. The company offers competitive salary, benefits, and equity program.

Fullstack Engineer

Company: Cobalt

Location: USA

Posted Nov 19, 2024

Cobalt is a company that offers pentesting services and is looking for a full-stack software engineer to join their team. The company is committed to helping organizations of all sizes with their cybersecurity needs and is looking for someone with a strong background in full-stack development to help drive advancements in their platform.

Head of Global API Sales

Company: Vonage

Location: USA

Posted Nov 19, 2024

The Head of Global API Sales will lead the global API sales organization, driving revenue growth and reinforcing Vonage's position as a market leader in the API and CPaaS spaces.

Lead Software Engineer - Full Stack

Company: Nuna

Location: USA

Posted Nov 19, 2024

The job posting is for a senior software engineer position at Nuna, a company that builds data platforms and applications for the healthcare industry. The role involves building products that change the dynamics of the healthcare industry, owning the technical success of a contract performance application, and mentoring junior engineers. The company offers a competitive salary range of $188,000 to $230,750, as well as benefits and equity participation.

Director, Trust & Safety and Privacy Program Management

Company: Mozilla

Location: USA

Posted Nov 19, 2024

Mozilla Corporation is a nonprofit technology company that aims to make the internet better for people. They are seeking a Director to lead their Trust and Safety efforts and oversee a cross-functional team. The role requires a unique blend of technical expertise, strategic leadership, and a deep understanding of Trust and Safety and privacy challenges.

Customer Assurance Manager

Company: Optimaldynamics

Location: USA

Posted Nov 19, 2024

Optimal Dynamics is a high-growth company that aims to automate and optimize the logistics industry through advanced analytics. They are looking for a Success Assurance Manager to ensure customer success and drive product adoption.

Senior Product Designer II - AI Agents

Company: HubSpot

Location: USA

Posted Nov 19, 2024

The job posting is for a Senior Product Designer position at HubSpot, where the candidate will work on the AI Components product area. The role requires strong opinions, autonomy, and the ability to thrive in an environment where change is inevitable. The company values diversity and inclusivity, and encourages candidates from underrepresented groups to apply.

Senior Analytics Engineer - Guest & Host

Company: Airbnb

Location: USA

Posted Nov 19, 2024

Airbnb is looking for a Senior Analytics Engineer to join their team. The role involves building foundational data sets, collaborating with data scientists and economists, and working with external partners. The ideal candidate has 5+ years of experience in Analytics Engineering, Data Science, or similar field.

Principal Product Manager - Payroll Integrations

Company: Deputy

Location: USA

Posted Nov 19, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They are hiring a Product Manager to lead the development of their Payroll product, requiring 12+ years of experience in Product Management, prior experience in Payroll, and a strong understanding of technology.

Lead Actuary

Company: Nuna

Location: USA

Posted Nov 19, 2024

The job posting is for a role at Nuna, a health technology company, to support the development of tools for value-based care. The candidate will help build features in Nuna's platform, support implementation of customer programs, and leverage actuarial expertise to make recommendations.

Principal HR Business Partner

Company: Affinity

Location: USA

Posted Nov 19, 2024

The job posting is for a Principal HRBP role at Affinity, a company that values its employees and offers a range of benefits. The role involves coaching and consulting with people managers, optimizing strengths and capabilities, and championing employee engagement. The company is looking for a strategic thinker with HR experience and a passion for creative people initiatives.

Technical Program Manager

Company: Automox

Location: USA

Posted Nov 19, 2024

Automox is seeking a Technical Program Manager to lead complex projects, drive business operational efficiencies, and contribute to architectural design decisions. The company values a one-team mentality, encourages collaboration, and offers a competitive salary, equity, and benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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