Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Staff Technical Program Manager

Company: Lattice

Location: USA

Posted Nov 11, 2024

The job posting is for a Sr Staff Technical Program Manager TPM at Lattice's EPD Engineering Product and Design organization. The role involves leading projects, optimizing technical documentation, and fostering a healthy culture. The ideal candidate has 10+ years of experience in technical program management, with a focus on stability, data governance, and security.

Capture Manager

Company: Oddball

Location: USA

Posted Nov 11, 2024

Oddball is hiring a Senior Capture Manager to support and manage capture efforts across all business units. The role will involve creating winning strategies and dynamic solutions to grow the company. The company values learning, growth, and making a big impact.

Staff Data Scientist

Company: Platform Science

Location: USA

Posted Nov 11, 2024

Platform Science is a company that connects everything that moves, founded in 2015. They are looking for a Staff Data Scientist to help process large amounts of raw data into strategic insights. The company values diversity, innovation, and empathy, and offers various benefits to its employees.

Principal Product Manager - Onboarding & Compliance

Company: Twilio

Location: USA

Posted Nov 11, 2024

Twilio is looking for a Principal Product Manager to join their Onboarding and Compliance product team. The role involves developing and launching products, leading cross-functional teams, and mentoring junior PMs. The company values diverse experiences and encourages applicants from non-traditional backgrounds.

Senior Solutions Architect

Company: Grafana Labs

Location: USA

Posted Nov 11, 2024

The job posting is for a Solutions Architect ProServ to join the Customer Experience CX team at Grafana Labs. The role involves providing customers with specialized business and technical consultation and guidance to achieve their objectives using Grafana. The ideal candidate should have 5+ years of experience working on deployment teams, direct experience with o11y, and excellent communication skills.

Licensed Clinical Psychologist

Company: LifeStance Health

Location: USA

Posted Nov 11, 2024

LifeStance Health is a national provider of mental healthcare services that aims to improve access to trusted and personalized mental healthcare. They are seeking talented Psychologists to join their clinical team, offering competitive compensation, flexible work schedules, and a full benefits package.

Sales Account Executive

Company: Butterflymx

Location: USA

Posted Nov 11, 2024

ButterflyMX is a company that empowers people to open and manage doors and gates from their smartphones. They are looking for sales executives who are motivated, accountable, and have experience in cold calling and closing sales. The company offers a range of benefits, including a 401k plan, quarterly stipends for self-care, and a collaborative dynamic work environment.

Sr. Technical Program Manager

Company: Platform Science

Location: USA

Posted Nov 11, 2024

Platform Science is a company that connects everything that moves, founded in 2015. They are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers to deliver revolutionary solutions to supply chain professionals. The company values diversity, empathy, and creativity, and is looking for a Senior Technical Program Manager to support their product development initiatives.

Senior Director of Product Management - Payments and Risk

Company: Upwork

Location: USA

Posted Nov 11, 2024

Upwork is a work marketplace that enables companies and talent to work together, with a focus on trust-driven platform and payments. The company is seeking a Senior Director of Product to lead the strategic direction of payments products and elevate the platform's capabilities.

Senior Director - Professional Services

Company: GitLab

Location: USA

Posted Nov 11, 2024

GitLab is a software company that develops an AI-powered DevSecOps platform. They are looking for a Senior Director of Professional Services to lead a team of professional services managers, architects, engineers, and other staff. The role requires a blend of leadership, strategic planning, and client management skills.

Senior Software Engineer - Metrics and Storage

Company: Weights & Biases

Location: USA

Posted Nov 11, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a leader to scale their metrics and storage engines to meet the needs of their growing userbase. The company has a strong team and a good reputation in the industry.

Engineering Manager - Ad Creative Management

Company: Reddit

Location: USA

Posted Nov 11, 2024

The Ad Creative Management team is looking for a product-focused full-stack engineering leader to drive the team forward and collaborate across multiple teams to ensure success for customers and the business. The team will build products to acquire, create, launch, and optimize creatives and assets for advertisers, and apply the latest technologies to solve customer problems.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages