Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Product Manager II - Billing

Company: Mapbox

Location: USA

Posted Oct 22, 2024

Mapbox is a leading real-time location platform that provides a full set of tools for organizations to power navigation, billing, and identity management. The company is looking for a Technical Product Manager to lead the vision and execution of its next-generation billing platform and authentication service.

Copywriter - Product Marketing

Company: Zepz

Location: USA

Posted Oct 22, 2024

The Copywriter Product Marketing role involves crafting engaging content about products, collaborating with teams, and using data to inform decisions. The ideal candidate has experience in product marketing, excellent writing skills, and the ability to explain complex concepts in simple terms.

Associate Revenue Enablement Manager

Company: Flock Safety

Location: USA

Posted Oct 22, 2024

Flock Safety is a technology solution that aims to eliminate crime and keep communities safe. The company is seeking a Revenue Enablement Associate Manager to join their team, with a focus on training and development of revenue and customer-facing resources. The role requires 24 years of proven experience in Enablement or Learning and Development, and the ability to thrive in a fast-paced, data-driven environment.

Software Development Engineer III - Maps API

Company: Mapbox

Location: USA

Posted Oct 22, 2024

Mapbox is a leading real-time location platform that provides tools for organizations to create customized experiences. The company is looking for a Software Development Engineer III to join their Maps API team, responsible for balancing rapid development and reliability. The role requires experience in NodeJS, Python, TypeScript, and AWS, as well as a high-quality mindset and ability to work independently.

Paid Advertising Manager - The Ascent

Company: The Motley Fool

Location: USA

Posted Oct 22, 2024

The Motley Fool is a company that provides investment recommendations and personal finance guidance. They are looking for a Paid Advertising Manager to own direct response affiliate marketing budgets for various personal finance verticals within Google and Microsoft Ads.

Principal Product Designer - AI

Company: HubSpot

Location: USA

Posted Oct 22, 2024

The job posting is for a Principal Product Designer at HubSpot, where you'll have a seat at the table from Day 1, co-own a significant part of the product, and have autonomy to drive its strategy and vision. The company values people who bring unique perspectives and add new knowledge to the team.

Engineering Manager - Cloud Platform

Company: Mapbox

Location: USA

Posted Oct 22, 2024

Mapbox is a leading real-time location platform that provides a suite of tools for developers to create customized experiences. The company is looking for a technical manager to lead the Platform team, which is responsible for building and operating the company's cloud infrastructure and devops toolkit.

Senior Product Manager - Voice Recordings

Company: Twilio

Location: USA

Posted Oct 22, 2024

Twilio is hiring a Recordings Product Manager to grow their Voice Recordings product, with responsibilities including owning developer interfaces, driving the roadmap, and developing new pricing and packaging. The company values diversity, equity, and inclusion, and offers competitive pay, generous time off, and a range of benefits.

Intermediate Full Stack Software Developer - Data Enablement and Management

Company: Jane App

Location: USA

Posted Oct 22, 2024

Jane is a company that is looking for a motivated individual to join their Data Enablement and Management team as an Intermediate Full Stack Software Developer. The role involves working with a talented team to identify and address challenging gaps in their data access layer, providing innovative solutions that propel them forward in their data journey.

Software Development Engineer II - Cloud Platform

Company: Mapbox

Location: USA

Posted Oct 22, 2024

Mapbox is a leading real-time location platform that provides tools for location-aware businesses. The company is looking for a Software Development Engineer II to build internal developer tools and services.

Compensation Partner

Company: Spotify

Location: USA

Posted Oct 22, 2024

Spotify is seeking a Compensation Partner to lead compensation programs, provide professional guidance, and work closely with HRBPs and business leads. The role reports to the Head of Compensation and offers excellent development opportunities.

Software Engineer - Cyber Policies

Company: Coalition, Inc.

Location: USA

Posted Oct 22, 2024

The job posting is for a backend developer position at Coalition, a company that develops a cyber policy platform. The role involves building high-quality APIs, designing systems, and collaborating with cross-functional teams. The company offers competitive compensation, flexible PTO, and wellness programs.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages