Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Senior Quality Manager

Company: Appen

Location: USA

Posted Oct 22, 2024

Appen is a leader in AI enablement, providing data annotation and model evaluation services to organizations. The company has a global crowd of over 1 million contributors and utilizes AI-assisted data annotation platform to collect and label various types of data. Appen is trusted by the world's largest technology companies and is committed to creating an inclusive and diverse workplace.

Senior DevOps Engineer - Delivery Loop

Company: Webflow

Location: USA

Posted Oct 22, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a Senior DevOps Engineer to join their Developer Productivity Pillar. The role involves implementing and maintaining Webflow's build system, overseeing development environments, and mentoring junior team members.

Staff Software Engineer - MetaMask

Company: Consensys

Location: USA

Posted Oct 22, 2024

MetaMask is a crypto wallet and gateway to the decentralized web, aiming to make web3 accessible to everyone. The company is looking for a mobile developer to work on React Native, collaborating with design and QA teams, and advancing web3 technologies.

Junior Solutions Architect

Company: 1Password

Location: USA

Posted Oct 22, 2024

The job posting is for a Junior Solutions Architect position at 1Password, a company that values simplicity, honesty, and a human-centric approach to solving problems. The role involves working with customers to implement 1Password products and technical solutions, and collaborating with the Solutions Engineering team to develop and refine solutions. The company offers a range of benefits, including a competitive salary, comprehensive health coverage, and a generous PTO policy.

Senior data analyst (L3)

Company: Twilio

Location: USA

Posted Oct 22, 2024

Twilio is hiring a Senior Data Analyst to join their Enterprise Strategy and Operations team. The role involves conducting multidisciplinary analysis, developing data products, and working with cross-functional teams to drive revenue growth initiatives.

Customer Support Specialist - Payments

Company: AffiniPay

Location: USA

Posted Oct 22, 2024

AffiniPay is looking for a professional and highly motivated problem solver to join their Customer Support Team. The ideal candidate has excellent interpersonal skills, is analytically minded, and is skilled at solving problems and explaining complex issues.

Credit Risk Manager

Company: Oyster

Location: USA

Posted Oct 22, 2024

The job posting is for a Credit Risk Manager position in the Corporate Treasury department. The role requires managing and mitigating credit risk, assessing counterparty risk, and ensuring compliance with risk management policies. The job also involves driving cross-functional projects, collaborating with stakeholders, and optimizing credit risk management processes.

Cloud Support Technician

Company: Atmosera

Location: USA

Posted Oct 22, 2024

Atmosera is a full lifecycle cloud technology transformation firm offering professional services, security, and compliance management. They are looking for a Cloud Support Technician to join their managed services team, with responsibilities including monitoring, analyzing, and resolving incidents, installing, configuring, and administering customer resources, and collaborating with Atmosera staff and customers.

Senior Machine Learning Engineer - Generative Models

Company: Splice

Location: USA

Posted Oct 22, 2024

The job posting is for a Senior Machine Learning Engineer position at Splice AI, where the team is dedicated to pushing the boundaries of artificial intelligence applied to audio data. The job requires a strong background in machine learning, with experience in designing, training, and deploying generative models. The team is passionate and creative, and the job offers a competitive national pay range of $165,000 to $206,000.

Director of Engineering - Machine Learning Platform

Company: Reddit

Location: USA

Posted Oct 22, 2024

Reddit is seeking an experienced Director of Machine Learning to lead and manage machine learning teams and projects, focusing on enhancing and optimizing recommender systems and distribution channels. The role involves developing a comprehensive platform strategy, overseeing project execution, and collaborating with cross-functional teams.

Staff Software Engineer (Full stack)

Company: Scribd

Location: USA

Posted Oct 22, 2024

Scribd is seeking a highly experienced Staff Software Engineer to lead their efforts in designing and implementing enterprise-level automation frameworks, driving strategic quality initiatives, and ensuring software meets the highest standards of quality and reliability.

Senior Software Engineer - Identity Team

Company: Weights & Biases

Location: USA

Posted Oct 22, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a software engineer to join their Identity Platform Engineering team to design and develop critical security features. The company offers a range of benefits, including flexible time off, medical and dental coverage, and a competitive salary.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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