Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Strategic Account Executive - Public Sector

Company: GitLab

Location: USA

Posted Oct 06, 2024

The job description is for a Strategic Account Executive at GitLab, responsible for managing public sector accounts, developing relationships, and selling GitLab products. The role requires strong communication, negotiation, and closing skills, as well as experience in B2B software sales and national security programs.

Commercial Account Executive - Mid-Market

Company: GitLab

Location: USA

Posted Oct 06, 2024

The job description is for a Midmarket Account Executive at GitLab, responsible for managing a book of business, fostering strong customer relationships, and meeting or exceeding quota. The role requires a strong understanding of GitLab's products and services, as well as excellent communication and negotiation skills.

Enterprise Account Executive

Company: Webflow

Location: USA

Posted Oct 06, 2024

Webflow is a leading visual development platform that enables people to build websites visually without writing code. The company is looking for an Enterprise Account Executive to help develop and implement strategies to grow its presence upmarket and build meaningful relationships with customers.

Staff Desktop Systems Specialist

Company: Mozilla

Location: USA

Posted Oct 06, 2024

Mozilla Corporation is a nonprofit technology company that aims to make the internet better for people. They are seeking an experienced technical expert to join their Global Service Desk team, which provides technical support to Mozillians.

Global Benefits Manager

Company: Apollo.io

Location: USA

Posted Oct 06, 2024

The job posting is seeking an experienced Global Benefits Manager to lead and manage benefits programs, including vendor management, open enrollment, and regulatory compliance. The ideal candidate has 6+ years of experience in leading benefits programs in a global organization, strong communication skills, and attention to detail.

Controller

Company: Signature Analytics

Location: USA

Posted Oct 06, 2024

Signature Analytics is a growing firm that specializes in providing expert-level fractional accounting and business advisory solutions to small and middle-market businesses. They are looking for an experienced Controller with strong communication, leadership, and client relationship management skills.

Customer Support Representative

Company: Keeper Security, Inc.

Location: USA

Posted Oct 06, 2024

Keeper Security is hiring a Customer Support Representative to work remotely and provide best-in-class technical support to customers. The company is a leader in password management and cybersecurity, and the role requires excellent communication and problem-solving skills.

Director, Revenue Strategy & Operations - Global Large Customer Sales

Company: Reddit

Location: USA

Posted Oct 06, 2024

Reddit is seeking a Director of Revenue Strategy and Operations to partner with their Global Large Customer Sales team. The role requires experience in advertising, executive leadership, and sales and business operations. The company offers comprehensive benefits, including healthcare, 401k matching, and flexible vacation time.

Product Manager - Enterprise

Company: Figma

Location: USA

Posted Oct 06, 2024

Figma is looking for an experienced Product Manager to lead the IAM and Workflow teams. The role involves developing a vision and roadmap for IAM, establishing relationships with enterprise customers, and working closely with designers and engineers.

Deployment Manager

Company: Enterra Solutions

Location: USA

Posted Oct 06, 2024

The job description is for a Deployment Manager who will oversee the deployment of Enterra's AI solutions in cloud environments. The responsibilities include developing deployment plans, working with cross-functional teams, and communicating with clients. The requirements include a bachelor's degree in computer science or a related field, 5+ years of experience in software solution deployment, and strong understanding of cloud technologies.

Editorial Data Analyst

Company: Eventbrite, Inc.

Location: USA

Posted Oct 06, 2024

Eventbrite is looking for an Editorial Data Analyst to join their Communications team. The role involves analyzing data to shape stories, strengthen media presence, and guide company strategy. The ideal candidate has 35 years of professional experience in data or related fields, proficiency in SQL, and excellent communication skills.

Sr. Director of Growth Marketing

Company: Mozilla

Location: USA

Posted Oct 06, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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