Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Product Designer - Switchboard

Company: GitLab

Location: USA

Posted Oct 06, 2024

The job posting is for a Product Designer role at GitLab, where you will work on building a customer portal and redesigning the user experience. The role requires strong experience in designing developer tools and complex B2B web applications, as well as experience in user-centered design and collaboration with engineering and product teams.

Staff Software Engineer - Data Infrastructure

Company: Reddit

Location: USA

Posted Oct 06, 2024

Reddit is looking to hire a Staff software Engineer to lead the design and creation of their Snapshot product. The team owns the Streaming Platform built using Kafka and utilizes data to enable batch and streaming data usage. The role requires 7+ years of coding experience, excellent communication skills, and experience with various programming languages and tools.

Student Success Advisor

Company: Adtalem Global Education

Location: USA

Posted Oct 06, 2024

Walden University is a global education institution that offers online degree and certificate programs to adult learners. The university is seeking an Advisor Student Success to facilitate student success by defining and implementing proactive strategies to help students stay on track to fulfill their educational goals.

Cloud Engineer

Company: Expression

Location: USA

Posted Oct 06, 2024

The job posting is seeking a highly skilled Cloud Engineer to design, implement, and manage DevOps processes and cloud infrastructure. The role involves leading efforts to optimize and automate development, testing, deployment, and monitoring pipelines, and contributing to the overall reliability, scalability, and performance of applications.

Director, UX

Company: PDI Technologies

Location: USA

Posted Oct 06, 2024

PDI Technologies empowers leading convenience retail and petroleum brands with cutting-edge technology solutions. The company is committed to excellence, collaboration, and driving real impact, and offers a well-rounded benefits program and opportunities for continuous learning.

Engineering Manager - Advertiser Growth

Company: Reddit

Location: USA

Posted Oct 06, 2024

The Advertiser Growth team is looking for a product-focused full-stack engineering leader to drive the team forward and collaborate across multiple teams to ensure success for customers and the business. The team builds products to onboard and grow small and medium businesses on Reddit, delivers a user experience, and applies the latest technologies to customer problems.

Staff Accountant/Bookkeeper

Company: Kaizen CPAs + Advisors

Location: USA

Posted Oct 06, 2024

Kaizen CPAs + Advisors is a family-owned business that provides accounting and financial services to small businesses. They are looking for a Staff Accountant to join their team, who will be responsible for preparing financial statements, managing clients, and providing customer service.

Developer Community Manager

Company: AssemblyAI

Location: USA

Posted Oct 06, 2024

The job description is for a Developer Community Manager who will foster engagement and collaboration among AI developers and researchers. The role involves managing community platforms, creating content, organizing events, and serving as a bridge between the community and internal teams.

Executive Assistant

Company: Withdouble

Location: USA

Posted Oct 06, 2024

Double is a platform that connects experienced Executive Assistants with leaders to help them save time and increase productivity. The platform offers flexibility, autonomy, and opportunities for professional growth and networking.

Software Architect

Company: Alten Technology USA

Location: USA

Posted Oct 06, 2024

ALTEN Technology USA is an engineering company that provides solutions for engineering technology and product development projects. They have a team of over 600 people working across various industries and offer a range of services from technology consulting to complete project outsourcing.

Staff Product Designer

Company: Valon

Location: USA

Posted Oct 06, 2024

Valon is a company that aims to empower homeowners by making the mortgage process easier, more secure, and financially savvy. They are seeking a Staff Product Designer to lead key design efforts and shape the company's platform.

Director - People Analytics

Company: Figma

Location: USA

Posted Oct 06, 2024

Figma is looking for a Director of People Analytics to lead the implementation of a new analytics tool and develop a long-term strategy to embed analytics in the business. The role involves leading a team of analysts, growing and developing their skills, and using data to drive insights and decision-making across the organization.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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