Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Financial Planning & Analysis Partner

Company: Dropbox

Location: USA

Posted Oct 06, 2024

The role is for a Financial Planning and Analysis Partner to support the Marketing and Communications teams, requiring strong analytical skills, communication skills, and experience with financial systems and tools.

Program Manager, Business Systems

Company: insightsoftware

Location: USA

Posted Oct 06, 2024

The job description is for a Program Manager to assist the Business Systems Team with managing multiple projects. The ideal candidate should have experience in software implementations, project management, and team collaboration.

Majors Acquisition Account Executive

Company: PagerDuty

Location: USA

Posted Oct 06, 2024

PagerDuty is seeking a Majors Acquisition Account Executive to join their new customer acquisition team. The role involves acquiring new logo accounts in the Enterprise space, creating and managing net new business deals, and partnering with various teams to drive success.

Manager - Onboarding Solutions Architect

Company: Grafana Labs

Location: USA

Posted Oct 06, 2024

The job posting is for a Manager to lead a team of Onboarding Solutions Architects to help customers successfully adopt Grafana and its products. The team will focus on implementing Grafana and ensuring customers are fully activated within 90 days. The ideal candidate will have experience in technical SaaS, leadership, and observability, and will be able to work with customers to help them succeed and thrive.

Corporate Counsel

Company: Planet

Location: USA

Posted Oct 06, 2024

The role is seeking a Corporate Counsel to join the Legal team, reporting to the SVP Legal. The role will advise on US corporate matters, including public company reporting, governance, and strategic transactional support. The candidate will partner with finance, accounting, investor relations, and communications teams on external disclosures and provide counsel to cross-functional stakeholders and senior leaders.

Software Engineer - Reals

Company: Coalition, Inc.

Location: USA

Posted Oct 06, 2024

The Renewals Engineering Team is a dedicated unit that excels in crafting personalized insurance solutions. The team's primary goals include increasing the renewal rate and ensuring a seamless experience for clients. The role involves building high-quality APIs, designing public interfaces, and collaborating with cross-functional stakeholders.

Senior iOS Software Engineer, Governance

Company: Reddit

Location: USA

Posted Oct 06, 2024

The job posting is for a software engineer to work on Reddit's moderation and governance features. The role requires experience in developing user-facing iOS mobile native applications, strong organizational skills, and excellent communication skills.

Regional Sales Director

Company: PagerDuty

Location: USA

Posted Oct 06, 2024

PagerDuty is looking for a Strategic Software Sales Director to lead a team of account executives and generate expansion business. The ideal candidate has 5+ years of enterprise sales leadership experience and strong executive presence.

Sales Recruiter

Company: Figma

Location: USA

Posted Oct 06, 2024

Figma is looking for an experienced full-life cycle Sales Recruiter to support the organization's growth. The role involves managing recruiting processes, partnering with sales leaders, and building positive relationships. The ideal candidate has 6+ years of experience in in-house recruiting, expertise in the SaaS scaling tech landscape, and advanced sourcing and passive engagement skills.

Product Designer - Seller Experience

Company: Whatnot

Location: USA

Posted Oct 06, 2024

Whatnot is a livestream shopping platform that is growing rapidly and hiring for various roles, including a senior product designer. The company values diversity and has a strong focus on design excellence, creativity, and continuous growth.

IT System Administrator

Company: Forma

Location: USA

Posted Oct 06, 2024

Forma is a company that provides flexible benefits software to help companies offer competitive benefits packages to their employees. The company has helped hundreds of companies design and support flexible inclusive benefits programs for their employees.

Associate Customer Success Manager

Company: ExtraHop

Location: USA

Posted Oct 06, 2024

The job posting is for a Customer Success Specialist at ExtraHop, a company that provides solutions for mission-critical business and technology problems. The role involves working with customers to deliver solutions, leading onboarding and training, and monitoring customer health and maturity levels. The company offers a supportive work environment, great customers, and a product that customers love.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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