Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Engineering Manager - Commenting Experience

Company: Reddit

Location: USA

Posted Oct 05, 2024

The job posting is for a high-impact role in the Commenting Experience team, responsible for driving technical and product strategy for one of the largest sites in the world. The team is looking for a leader who can build and operate a high-caliber inclusive team of engineers, work cross-functionally, and contribute to standards that improve developer workflows.

Senior Software Engineer/Developer, Full Stack

Company: Aurora Solar

Location: USA

Posted Oct 05, 2024

Aurora Solar is a company that aims to create a future of solar energy for all. They have a remote-first team of sustainable energy enthusiasts who have been recognized for their work. The company is looking for a Full Stack developer to join their CAD team and help integrate CAD technologies with their cloud platform.

Staff Software Engineer - Data Snapshot

Company: Reddit

Location: USA

Posted Oct 05, 2024

Reddit is looking to hire a Staff Software Engineer to lead the design and creation of their Snapshot product, which delivers high-quality data to partners. The team owns the Streaming Platform built using Kafka and utilizes data to enable batch and streaming data usage at the company.

Client Services Associate

Company: Galileo

Location: USA

Posted Oct 05, 2024

Galileo is a team-based medical practice that offers high-touch, data-driven, multispecialty longitudinal care to diverse and complex patients. They are looking for a proactive and organized Client Services Associate to help ensure operational excellence across key strategic partnerships.

Staff Software Engineer

Company: CertifID

Location: USA

Posted Oct 05, 2024

CertifID is a company that provides a secure platform for verifying identities and authenticating wire transfer instructions. They are looking for a Staff Software Engineer to join their team and contribute to the development of their products. The company values innovation, continuous improvement, and curiosity, and offers a range of benefits including health insurance, 401k matching, and parental leave.

Commercial Account Executive - Mid-Market

Company: GitLab

Location: USA

Posted Oct 05, 2024

The job description is for a Midmarket Account Executive at GitLab, responsible for managing a book of business, fostering strong customer relationships, and meeting or exceeding quota. The role requires a strong understanding of GitLab's products and services, as well as excellent communication and negotiation skills.

Grants Manager

Company: Mozilla

Location: USA

Posted Oct 05, 2024

The Mozilla Foundation is looking for a dedicated Grants Manager to join their Partnerships Team. The role involves managing grants from private foundations, US and foreign government agencies, and corporations. The ideal candidate will have at least 5 years of grants management experience and strong comfort with fund accounting concepts and GAAP.

Senior ML Engineer - Search & Recommendation Relevance

Company: Reddit

Location: USA

Posted Oct 05, 2024

The role is for a Senior Machine Learning Engineer to build and iterate on Guides, a next-generation AI-driven search product. The person will be responsible for designing and building pipelines and algorithms that make it easy for users to find answers.

Software Engineer - ML Ranking Platform

Company: Reddit

Location: USA

Posted Oct 05, 2024

The job posting is for a Software Engineer position on the ML Ranking Platform team at Reddit. The team builds and runs services that coordinate contextualized and personalized ranking on Reddit. The role involves designing and implementing the next generation backend ranking systems, exploring new technologies, and writing efficient and scalable code.

Machine Learning Engineer - Notifications Relevance

Company: Reddit

Location: USA

Posted Oct 05, 2024

Reddit is looking for a Machine Learning Engineer to join the Notifications Relevance team. The team is on a mission to send the right content to the right user at the right time using the right channel. The team plays a critical role in driving daily active users and enhancing user retention on Reddit.

Content Strategist - Operations

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is seeking a Content Strategist to join their Story Studio team. The role involves managing editorial calendars, content creation, and distribution across various marketing and product touchpoints. The ideal candidate has 3+ years of experience in content production, editorial planning, and cross-functional project management within the SaaS industry.

Product Marketing Manager - Credit

Company: Plaid

Location: USA

Posted Oct 05, 2024

Plaid is looking for a Product Marketing Manager to drive adoption and revenue of their Credit solutions. The company is dedicated to empowering financial transformation and building tools for developers to create their own products.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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