Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Principal Product Manager - AI/ Impact Lead

Company: Craft.co

Location: USA

Posted Oct 03, 2024

The job posting is for a remote role in the Craft Product team, responsible for unlocking the value of supplier data through strategic data integrations and visualizations. The team is looking for a candidate with 6+ years of experience in SaaS Data products, risk assessment, or business intelligence, and strong communication skills.

Head of Pricing & Packaging

Company: Axonius

Location: USA

Posted Oct 03, 2024

The job posting is for a Head of Pricing and Packaging role at Axonius, a cybersecurity company. The role requires experience in pricing and packaging, strong analytical skills, and the ability to work with cross-functional teams. The company offers competitive salary, equity options, and a dynamic work environment.

VP - Data Analytics

Company: Apollo.io

Location: USA

Posted Oct 03, 2024

The job posting is seeking an experienced VP of Data Analytics to lead the company's centralized data analytics function, overseeing various teams and fostering a culture of innovation and continuous improvement.

Principal Product Manager - MetaMask Swap and Bridge

Company: ConsenSys

Location: USA

Posted Oct 03, 2024

The text describes the mission and vision of Consensys, a company that aims to make Web3 universally easy to use, access, and build on. It highlights the company's focus on blockchain technology, decentralized applications, and the importance of user experience. The text also mentions the role of MetaMask, a product that enables users to navigate the Web3 ecosystem, and the responsibilities of the product manager for MetaMask Swaps and Bridge.

Sales Engineer

Company: Desmos Studio PBC

Location: USA

Posted Oct 03, 2024

Desmos Studio is hiring a Sales Engineer to help partners integrate their products and provide technical support. The role involves building strong relationships with partners, learning from their needs, and improving APIs and tooling. The company offers competitive compensation, great benefits, and a remote work environment.

Senior Platform Engineer

Company: Airdna

Location: USA

Posted Oct 03, 2024

AirDNA is a technology startup that provides data and business intelligence for the vacation rental industry. The company has grown significantly since its founding in 2015 and has offices in Denver and Barcelona. The role being advertised is for a Platform team member who will be responsible for designing, maintaining, and improving the company's platform and processes.

Senior Fullstack Engineer - Flow Builder

Company: Postscript

Location: USA

Posted Oct 03, 2024

The Flow Builder team is looking for a motivated software engineer to join their growing team. The team is responsible for designing and developing the Postscripts message orchestration platform, and is experiencing fast growth and adoption.

Senior Data Analyst

Company: Branch

Location: USA

Posted Oct 03, 2024

Branch is a fintech company that empowers workers with financial freedom by providing accessible financial services. They value diversity, innovation, and teamwork, and offer a range of benefits and a remote-first work environment.

Senior Project Manager

Company: Myriad360

Location: USA

Posted Oct 03, 2024

The job posting is for a Senior Project Manager position at Myriad360, a company that values its employees and provides a positive work environment. The role involves leading multiple projects, overseeing data center migrations, and mentoring junior team members. The company offers a range of benefits, including unlimited paid time off, paid parental leave, and a transparent and candid culture.

Senior Back End Engineer

Company: Kunai

Location: USA

Posted Oct 03, 2024

Kunai is a digital consultancy focused on banking, payments, and fintech. They have built a global network and have shipped over 150 products for clients. The company is looking for an engineer to work on a new enterprise software business focused on cloud and data management solutions.

Solution Engineer

Company: Zip

Location: USA

Posted Oct 03, 2024

The role of a Zip Solution Engineer involves being a champion for Zip, helping prospects understand the value of the application, and fostering collaborative relationships with account executives and sales managers. The role requires strong solution selling skills, excellent discovery skills, and knowledge of software integration principles.

Senior Associate, Client Success

Company: Axios

Location: USA

Posted Oct 03, 2024

Axios is hiring a Senior Associate of Client Success to support their Local East Coast advertising team. The role involves managing multiple campaigns, working with cross-functional teams, and providing excellent customer service.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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