Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

R&D Engineer (Python/Go/ML) - API Abuse

Company: Wallarm

Location: USA

Posted Oct 01, 2024

Wallarm is a global remote-first team that provides API security solutions to innovative companies. They are looking for a RampD engineer to improve their API Abuse prevention product, which provides comprehensive real-time protection against detrimental automated behaviors.

Senior Solutions Engineer - PNW/Rockies

Company: Grafana Labs

Location: USA

Posted Oct 01, 2024

The Solutions Engineering team at Grafana Labs enables customer growth by educating and partnering with customers. A Solutions Engineer is responsible for technical engagement, product presentations, and communication with customers and internal teams.

IT Operations Project Lead/Business Systems Analyst

Company: Apollo.io

Location: USA

Posted Oct 01, 2024

The job description is for an IT Operations Project LeadBusiness Systems Analyst who will play a critical role in scaling internal systems and processes to support rapid business growth. The role involves conducting business needs assessments, providing tracking and reporting, collaborating with stakeholders, and developing project plans. The ideal candidate has a minimum of 8 years of experience in IT project management, business analysis, and process improvement, with expertise in technology onboarding and proficiency in systems analysis and architecture.

Customer Success Manager

Company: Immersive Labs

Location: USA

Posted Oct 01, 2024

Immersive Labs is a company that offers a people-centric cyber resilience platform, with a strong focus on customer obsession. They are looking for a Customer Success Manager to join their US team, with a focus on developing strategic partnerships with customers.

Vice President Of Quality Assurance

Company: Real

Location: USA

Posted Oct 01, 2024

REAL is a fast-growing national real estate brokerage powered by technology, seeking a Vice President of Quality Assurance to lead and manage two critical teams.

Project Manager II - Electric School Bus Incentives

Company: CALSTART

Location: USA

Posted Oct 01, 2024

CALSTART is a mission-driven organization focused on transportation decarbonization and clean air. They are looking for a Project Manager to join their School Bus Team and support the Zero-Emission School Bus and Infrastructure ZESBI Incentive Project. The role will involve designing and implementing the project, collaborating with stakeholders, and monitoring compliance with policies and regulations.

Enterprise Support Specialist

Company: SoundStack

Location: USA

Posted Oct 01, 2024

The job description is for an Enterprise Support Specialist at SoundStack, responsible for providing technical support to VIP partners. The role involves providing frontline technical support, customer onboarding, customer success, and escalation management. The company offers a casual and friendly work environment, remote work options, and a competitive compensation package.

Senior Customer Success Engineer

Company: Vercel

Location: USA

Posted Oct 01, 2024

Vercel is looking for a Senior Customer Success Engineer to join their team. The role involves resolving customer concerns, creating and improving internal tooling, and engineering solutions to help customers get the most out of the platform. The ideal candidate will have frontend development experience, excellent communication skills, and a passion for digging deep to find and resolve root causes.

Data Engineer

Company: Blue Tiger

Location: USA

Posted Oct 01, 2024

Blue Tiger is looking for a fulltime Data Engineer to join their team. The role involves working with federal government employees to design and create digital content. The company values diversity and inclusion and offers a range of benefits.

HR and Benefits Administrator

Company: PeopleGrove

Location: USA

Posted Oct 01, 2024

The HR and Benefits Administrator will support the team in the US and India by managing benefits programs and providing exceptional service to employees. The role requires strong organizational skills, attention to detail, and excellent communication skills.

Machine Learning Scientist

Company: Qarik

Location: USA

Posted Oct 01, 2024

Qarik is an IT Solutions company that focuses on Google Cloud Platform. They are an engineer-driven company that values talent and maximizes it. They are looking for a candidate to join their growing team to build Generative AI applications for document summarization, classification, and question-and-answer using unstructured and structured data.

Senior/Staff Full-Stack Engineer

Company: LocalStack

Location: USA

Posted Oct 01, 2024

LocalStack is a young startup building cutting-edge technology to revolutionize cloud development processes. They are seeking a Senior Full-Stack Engineer to join their SaaS Platform team, responsible for implementing new features, leading projects, and ensuring operational excellence.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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