Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Product Support Training Manager

Company: Nextech

Location: USA

Posted Sep 28, 2024

Nextech is seeking a dynamic Product Support Training Manager to join their LampD team. The ideal candidate will have a strong background in support procedures and quality assurance with exceptional teaching and communication skills.

Senior Customer Success Engineer

Company: Vercel

Location: USA

Posted Sep 28, 2024

Vercel is hiring a Senior Customer Success Engineer to work remotely. The role involves resolving customer concerns, creating internal tooling, and engineering solutions to improve the customer experience. The ideal candidate has frontend development experience, excellent communication skills, and a passion for delivering a customer experience second to none.

Cybersecurity Assurance Analyst

Company: Privia Health

Location: USA

Posted Sep 28, 2024

The job description is for a Cybersecurity Assurance Analyst at Privia Health, a technology-driven national physician enablement company. The role involves ensuring IT systems and procedures are secure, compliant with HIPAA and other regulations, and aligned with industry best practices.

Senior Manager - Community Policy

Company: Airbnb

Location: USA

Posted Sep 28, 2024

The job posting is for a Senior Policy Manager at Airbnb, responsible for developing policies to address fraud and ensure the trust and reliability of the platform. The role requires strong cross-functional collaboration, excellent communication skills, and experience in Trust and Safety issues.

Senior Manager, Engineering - Content Quality (Signal Delivery)

Company: Pinterest

Location: USA

Posted Sep 28, 2024

The job posting is for a signal delivery organization manager at Pinterest. The team is responsible for selecting and distributing high-quality content to users. The manager will oversee signal integrations, mentor engineers, and drive the organization's vision.

Research Operations Specialist

Company: Eventbrite, Inc.

Location: USA

Posted Sep 28, 2024

The job posting is looking for a Research Operations Specialist to streamline and support the operational needs of the UX research team. The role involves project prioritization, logistics, and coordination with cross-functional teams. The ideal candidate should have strong organizational and communication skills, and experience with research tools and data handling.

Investor Relations Analyst

Company: Lime

Location: USA

Posted Sep 28, 2024

Lime is a shared electric vehicle company that aims to build a future where transportation is shared, affordable, and carbon-free. They are adding an Investor Relations Analyst to their Finance team and are looking for a highly motivated and team-oriented individual with strong attention to detail and excellent financial modeling skills.

Staff Operations Program Manager

Company: Pinterest

Location: USA

Posted Sep 28, 2024

The role is responsible for supporting the VP of Engineering for Monetization and their leadership team, driving strategic projects, and improving processes. The ideal candidate has 6+ years of experience in program management, product management, finance, or operations, and strong analytical and communication skills.

AVP - Credentialing & Payer Enrollment

Company: Privia Health

Location: USA

Posted Sep 28, 2024

The job description is for an AVP Credentialing and Payer Enrollment role at Privia Health, a technology-driven national physician enablement company. The role involves leading a national team of credentialing resources, overseeing all aspects of provider credentialing and payer enrollment, and ensuring compliance with government and health plan requirements.

VP Product Engineering

Company: ScienceLogic

Location: USA

Posted Sep 28, 2024

ScienceLogic is looking for a world-class product leader to take the reins of the flagship SL1 product and evolve it to meet the needs of current and future enterprise customers. The company is offering a remote-first culture, comprehensive benefits, and opportunities for growth and development.

Sr. Manager - Finance Systems Engineering

Company: Pinterest

Location: USA

Posted Sep 28, 2024

The job posting is for a team lead position in the IT Enterprise Systems team at Pinterest, responsible for creating and evolving finance technology. The ideal candidate has a mix of technical and business strength, experience building cross-functional relationships, and strong communication and leadership skills.

Senior Threat Hunter

Company: Red Canary

Location: USA

Posted Sep 28, 2024

Red Canary is a cyber security company that protects and empowers organizations to make better security decisions. They offer a range of benefits and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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