Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Billing Lead

Company: Apartment List

Location: USA

Posted Sep 27, 2024

Apartment List is seeking a Billing Lead to join their Accounts Receivable team. The role involves managing the end-to-end billing process, ensuring accuracy and efficiency, and working closely with cross-functional teams. The ideal candidate will have 5+ years of experience in billing, proficiency in NetSuite, and excellent communication skills.

Manager, Data Engineering

Company: Restaurant365

Location: USA

Posted Sep 27, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. The company is looking for a Manager Data Engineering to lead their dynamic internal-facing Data and Analytics team. The role involves managing a team, collaborating with stakeholders, and driving data-informed decision-making across the organization.

Sr. Manager Enablement, Client Experience

Company: Ontic

Location: USA

Posted Sep 27, 2024

Ontic is a software company that provides solutions for corporate and government security professionals to proactively manage threats, mitigate risks, and make businesses stronger. They are looking for a Sr Manager of Enablement Client Experience to develop and execute strategies that empower their enterprise Client Success and Services teams to achieve their goals.

Staff DevOps Engineer

Company: Lilt

Location: USA

Posted Sep 27, 2024

Lilt is a leading AI solution for enterprise translations, seeking a world-class DevOps engineer to build highly reliable software systems. The company invests in workflow usability and interface design, and has a strong preference for building its own backend technology.

Senior Lead, Business Intelligence

Company: Brightspeed

Location: USA

Posted Sep 27, 2024

Brightspeed is a company that provides fast and reliable internet connections and aims to accelerate the upgrade of copper to fiber optic technologies. They are looking for a Senior Lead Business Intelligence to join their IT organization and build reporting and insights systems.

Sr. Program Manager

Company: Quiqinc

Location: USA

Posted Sep 27, 2024

The job description is for a Program Manager at Quiq, responsible for managing complex projects for large enterprise customers. The role requires experience in program or project management, AI knowledge, and customer service knowledge. The company offers a competitive total compensation package, flexible vacation policy, and strong company culture.

Sr. Product Manager

Company: Nextech

Location: USA

Posted Sep 27, 2024

Nextech is a leader in specialty healthcare technology solutions, seeking a Senior Product Manager to shape the strategic direction of their data-driven products and services. The ideal candidate is passionate about leveraging data to solve complex business challenges and has deep technical expertise.

Senior Data Analyst

Company: Gradient AI

Location: USA

Posted Sep 27, 2024

Gradient AI is a leading provider of AI solutions for the insurance industry. They are looking for a Senior Data Analyst to join their Client Support Health team. The role involves creating reports, documentation, and presentations to support Client Executives. The company offers a fun team-oriented startup culture, generous stock options, and unlimited vacation days.

Chief Learning Officer

Company: Docebo

Location: USA

Posted Sep 28, 2024

Docebo is a fast-growing SaaS company that is looking for a Chief Learning Officer to join their team. The company is committed to innovation, simplicity, and accountability, and is looking for someone who shares these values. The ideal candidate has extensive learning background, strong communication and presentation skills, and a passion for learning and technology.

Partner Marketing Manager

Company: Amplitude

Location: USA

Posted Sep 28, 2024

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. The company is seeking a dynamic and adaptable Partner Marketing Manager to lead the strategy development and execution of integrated marketing and demand generation efforts with top global partners.

Enterprise Account Executive

Company: Twilio

Location: USA

Posted Sep 27, 2024

Twilio is a company that powers real-time business communications and data solutions. They are looking for an Enterprise Account Executive to join their Segment product team. The role involves driving opportunities through the sales cycle, building relationships with customers, and growing the Enterprise business.

People Operations Generalist

Company: HG Insights

Location: USA

Posted Sep 27, 2024

HG Insights is a global leader in technology intelligence, offering a competitive salary, 401K growth potential, and a casual yet professional environment. The company is looking for a People Operations Generalist to create a welcoming workplace experience for new and existing employees.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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