Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Associate, Full Stack Developer - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Full Stack Software Engineer with at least 15 years of experience in software engineering. The role involves collaborating with Agile teams, designing and developing technical solutions, and utilizing various programming languages and technologies. The company offers a competitive salary, comprehensive benefits, and a drug-free workplace. Capital One is an equal opportunity employer committed to diversity and inclusion.

Procurement Contracts Administrator - Federal Sector

Company: Procon Consulting

Location: Washington DC

Posted Jan 28, 2025

Procon Consulting, a rapidly growing professional services firm in McLean, VA, is seeking a Construction Administrator with 7+ years of experience in procurement contract administration. The candidate will support the management of a federal government construction project, handling tasks such as report preparation, meeting coordination, and quality assurance monitoring. Responsibilities also include developing RFPs, coordinating responses, and providing contract administration support. The ideal candidate should have a strong understanding of construction practices and be familiar with site operations of general and subcontractors.

Sr. Business Analyst, Strategy for Bank Modernization

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Senior Business Analyst for a strategic role in their Retail Bank modernization program. The role involves developing and testing strategies, leading strategic engagements, and supporting multiyear product and program roadmaps. The ideal candidate will have a strong analytical background, excellent communication skills, and a proven track record in decision-making and problem-solving based on analytics. The role requires cross-functional partnership and a results-oriented approach. The salary range for this role is $109,000 - $124,400 for McLean, VA and $99,100 - $113,100 for Philadelphia, PA.

Senior Business Analyst, Channels and Operations

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Senior Business Analyst to join their Retail Bank team. The role involves applying strategic and analytical skills to major company challenges, developing and testing strategies that impact the bottom line, and working closely with colleagues across various departments. The ideal candidate will have a quantitative degree, at least 1 year of analysis experience, and preferably a Masters Degree in a relevant field. They should also have experience in statistical model building, market research, SQL querying, business analysis, and consulting. The role offers a competitive salary, performance-based incentives, and a comprehensive benefits package. Capital One is an equal opportunity employer committed to diversity and inclusion.

Software Developer

Company: MAXISIQ

Location: Washington DC

Posted Jan 28, 2025

IOMAXIS dba MAXISIQ, a company specializing in Cyber RDTampE since 2006, is seeking a mid-level Software Developer for a hybrid position in Lorton, VA. The role involves modernizing operational mission systems, designing software application upgrades, and implementing solutions. The company offers competitive benefits and supports professional development. The ideal candidate should have a degree in software development or computer science, or equivalent experience, along with familiarity with various scripts, programming languages, and operating systems.

Malware Defense Analyst

Company: Bank of America

Location: Washington DC

Posted Jan 28, 2025

Bank of America is seeking a midlevel candidate with malware analysis and incident response experience. The role involves supporting evaluations of cyber security threats, conducting analyses of the threat environment, and implementing proactive defensive actions. Required skills include understanding of browser exploitation techniques, familiarity with web based technologies, experience with reviewing and analyzing Email Headers, SIEM experience, and technical experience with dynamic analysis tools. Desired skills include end to end Malware analysis experience, incident response using commercial products, digital forensics knowledge, and scripting experience.

Commercial Lines Account Manager

Company: World Insurance Associates LLC

Location: Washington DC

Posted Jan 28, 2025

World Insurance Associates, founded in 2011, is a rapidly growing insurance broker in the US with over 2200 employees in 260 offices. They specialize in personal and commercial insurance, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. The Commercial Lines Account Manager role involves managing a high volume of insurance business, growing client loyalty, handling renewals, service requests, claims, billing, and new policies. The ideal candidate should have a Bachelor's degree, at least three years of Commercial Account Management experience, a Property & Casualty License, and strong administrative and computing skills. The company values diversity and equal employment opportunities.

Associate, Proposals

Company: MCRA

Location: Washington DC

Posted Jan 28, 2025

MCRA, an IQVIA business, is hiring a proposal professional with at least 2 years of experience in a professional environment, preferably in clinical research at a CRO or medical device company. The role involves developing proposals based on client requests, coordinating with internal departments, creating budgets, and ensuring compliance with MCRA's standards. The successful candidate will have advanced proficiency in Microsoft Excel and excellent communication skills.

Linux Systems Administrator

Company: MAXISIQ

Location: Washington DC

Posted Jan 28, 2025

IOMAXIS dba MAXISIQ, a company specializing in Cyber RDTampE since 2006, is seeking a midlevel Linux Systems Administrator for a hybrid position in Lorton, VA. The role involves modernizing operational mission systems, designing software application upgrades, and implementing solutions. The company offers competitive benefits and supports professional development. The ideal candidate should have a degree in software development or computer science, or equivalent experience, along with 5 years of systems administration experience and familiarity with various scripts, programming languages, and operating systems.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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