Technical Support Jobs in Washington DC

80,877 open positions · Updated daily

Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Staff, Operational Engineering Manager - Workday & Finance Technologies (REMOTE)

Company: GEICO

Location: Washington DC

Posted Jan 28, 2025

GEICO is seeking an experienced Technical Product Program Manager with a passion for managing complex programs across multiple departments and teams. The Senior Staff Operational Engineering Manager for Workday & Finance Technologies will be responsible for planning, prioritizing, and leading implementations within the Finance Technology domain. The ideal candidate will have deep expertise in applying project management skills and strong Finance business knowledge. The role involves partnering with the project sponsor, delivery team, and stakeholders to deliver quality solutions on time and within budget. The candidate must have strong program and project management skills, deep Finance domain expertise, and experience with industry-leading ERP solutions. The position offers a competitive salary range of $130,000 to $260,000 annually, along with comprehensive benefits and a positive work environment.

Junior Scrum Master (TS/SCI)

Company: Maxar Technologies

Location: Washington DC

Posted Jan 28, 2025

Maxar Technologies is seeking a junior-level Scrum Master with strong technical writing skills. The role involves assisting in Agile ceremonies, organizing and documenting whiteboarding sessions, mentoring cross-functional teams, managing priorities, and conducting gap analysis. The ideal candidate should have a Bachelor's degree in a relevant field with 2 years of Agile project management experience, US citizenship, and active TSSCI with CI poly. Proficiency in JIRA, Confluence, and other agile tools is required. The base pay for this position in the Washington DC metropolitan area is $88,000 - $146,000 annually.

SEO Account Strategist

Company: BluShark Digital

Location: Washington DC

Posted Jan 28, 2025

BluShark Digital, a leading digital marketing agency based in Washington DC, is seeking an experienced SEO Account Strategist. The role involves collaborating with legal and medical clients, tailoring digital marketing strategies, and managing multiple client accounts. The agency offers a competitive salary, comprehensive benefits, and a dynamic work environment. BluShark Digital is committed to a respectful and inclusive work culture.

Senior Detection Operations Engineer

Company: Rapid7

Location: Washington DC

Posted Jan 28, 2025

Rapid7's Threat Intelligence & Detection Engineering (TIDE) team is seeking a Senior Detection Operations Engineer to serve as the primary technical escalation point for the Detection Operations Team. The role involves evaluating and improving the current InsightIDR detection library, collaborating with SOC Analysts, Data Science team, IR Consultants, and security researchers, conducting research on attacker behaviors, and utilizing expert level skills in multiple security domains to build rules that detect or prevent threats. The ideal candidate should have 5+ years of experience as a SOC Analyst, Incident Responder, or cyber threat intelligence researcher, experience with threat intelligence platforms, and proficiency in writing detections using various frameworks. Rapid7 is committed to creating a secure digital world and fostering a dynamic workplace where everyone can have a fulfilling career.

Human Resources Director

Company: BLN24

Location: Washington DC

Posted Jan 28, 2025

BLN24 is a rapidly growing management consulting firm supporting the US Federal Government. They are seeking an experienced Human Resources Director to lead and manage all HR functions, including benefits compliance, employee engagement, and performance management. The role offers a high-energy, flexible corporate environment with opportunities for professional and personal growth. BLN24 emphasizes a positive work culture, continuous improvement, and employee well-being, providing generous medical, dental, and vision plans. They value diversity and inclusion, offering equal opportunities and reasonable accommodations for all employees.

Inside Sales Specialist

Company: Alarm.com

Location: Washington DC

Posted Jan 28, 2025

Alarm.com is offering a Partner Success Executive position that involves managing relationships with regional partners, collaborating with various teams, attending industry events, and cross-collaborating with different departments. The role requires a Bachelor's degree, 1+ years of sales experience, and proficiency in sales automation tools. Alarm.com values its team culture, offers competitive benefits, and focuses on innovation in the IoT and security sectors.

DevSecOps Engineer (Openshift/Kubernetes) - TS/SCI

Company: Maxar Technologies

Location: Washington DC

Posted Jan 28, 2025

Maxar Technologies is seeking a skilled DevSecOps Engineer with expertise in LINUX, OpenShift, or Kubernetes to lead the modernization of their existing system. The role involves administering, troubleshooting, and tuning deployments, standing up automated pipelines, and designing hybrid cloud strategies. The ideal candidate should have 8+ years of technical experience, 4 years in OpenShift/Kubernetes, and experience with open source and custom application deployments. The position requires US citizenship and an active TSSCI clearance. The salary range for this full-time onsite position in the Washington DC metropolitan area is $131,000 - $219,000 annually.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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